Summary
Overview
Work History
Education
Skills
Timeline
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Janette Clark

Maroochydore,QLD

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Excellent interpersonal, time management and problem-solving skills.

Experienced working with people across many industries to positively affect personal and professional outcomes.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals.



Overview

29
29
years of professional experience

Work History

Customer Service Representative

Miss Maxwell Shoes
06.2021 - 06.2023
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Administrative Officer

First Class Accounts - Maroochy Central
09.2021 - 04.2022
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Streamlined processes by implementing efficient administrative systems and procedures.
  • Enhanced productivity through effective liaison and coordination of daily tasks.
  • Assisted in achieving company objectives through active participation in strategic planning sessions.

Event Organizer

ConNetica Consulting Pty Ltd
05.2015 - 11.2015
  • Balanced competing priorities under tight deadlines when scheduling complex meetings across Australia to inform State and Commonwealth Governments, including venue selection, transportation services, and accommodations.
  • Collaborated with team members to ensure full coverage and optimal scheduling of appointments.
  • Enhanced report quality by conducting thorough research and data analysis.

Client Service Coordinator

Relationships Australia
06.2009 - 09.2011
  • Coordinated service delivery, ensuring prompt and accurate execution of client orders and requests.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
  • Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.

Medical Assistant

Sullivan And Nicolaides
11.2007 - 06.2009
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

Administration Assistant

Body Sense Natural Health
01.2007 - 11.2007
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed calendar appointments, rosters and prepared payroll.

Real Estate Manager

Self Employed Business Manager
01.2001 - 12.2006
  • Boosted property sales by implementing innovative marketing strategies and conducting comprehensive market analysis.
  • Streamlined operational processes to improve efficiency, reduce costs, and increase overall performance of managed properties.
  • Managed tenant relations effectively, ensuring high retention rates and timely rent collections.
  • Developed and maintained strong relationships with key stakeholders such as investors, contractors, and local authorities.

Customer Service Manager

Ansett Airlines
01.1994 - 12.2000
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Education

Certificate in Initiatic Art Therapy

Institute For Sensormotor Art Therapy
2019

Certificate in Spiritual Care

Multifaith Academy For Chaplaincy
Brisbane, QLD
2016

Masters of Counselling (Partially Completed)

University of The Sunshine Coast
Sunshine Coast, QLD
2013

Graduate Diploma in Gestalt Theory And Methods -

Gestalt Association of Queensland
2010

Diploma of Health Science

Endeavour College
Queensland
2006

Bachelor of Social Science - Human Services -

Queensland University of Technology
Brisbane, QLD
1994

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Relationship Building
  • Cultural Sensitivity
  • Empathetic understanding and counselling
  • Interpersonal and Written Communication
  • Special Events Planning
  • Scheduling and Calendar Management
  • Human Resources Support
  • Scheduling Appointments

Timeline

Administrative Officer

First Class Accounts - Maroochy Central
09.2021 - 04.2022

Customer Service Representative

Miss Maxwell Shoes
06.2021 - 06.2023

Event Organizer

ConNetica Consulting Pty Ltd
05.2015 - 11.2015

Client Service Coordinator

Relationships Australia
06.2009 - 09.2011

Medical Assistant

Sullivan And Nicolaides
11.2007 - 06.2009

Administration Assistant

Body Sense Natural Health
01.2007 - 11.2007

Real Estate Manager

Self Employed Business Manager
01.2001 - 12.2006

Customer Service Manager

Ansett Airlines
01.1994 - 12.2000

Certificate in Initiatic Art Therapy

Institute For Sensormotor Art Therapy

Certificate in Spiritual Care

Multifaith Academy For Chaplaincy

Masters of Counselling (Partially Completed)

University of The Sunshine Coast

Graduate Diploma in Gestalt Theory And Methods -

Gestalt Association of Queensland

Diploma of Health Science

Endeavour College

Bachelor of Social Science - Human Services -

Queensland University of Technology

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