JANETTE EVANS
Hervey Bay,QLD
Summary
Clinical Nurse Manager, Registered nurse offering 20 years' nursing experience in Surgical, medical, oncology and the community with success in leading teams while providing exceptional care to patients. Expert in all aspects of patient care and highly adept in working closely with physicians to achieve optimal patient outcomes. Proven leader focused on developing clinically competent, patient-focused teams and new services requirements . Accomplished in improving delivery of care, patient outcomes and nursing staff performance. Proficient in effectively using Cerner and Genie to manage patient care.
Ambitious Board Certified Registered Nurse specializing in community nursing, oncology-surgical and behavioral health care. Expert in all aspects of patient care with success in working with multidisciplinary teams to create care plans focused on helping patients recover from medical or surgical procedures and manage complex mental disorders. Accomplished in leading unit-based groups to improve delivery of care and patient satisfaction.
Overview
25
25
years of professional experience
Work History
Clinical Nurse Manager of Oncology
UChealth
Hervey Bay, Queensland
08.2018 - 01.2022
- Relocated to New area of Forbes Cancer Care centre, this included organizing stakeholders assessment and engagement plans, developed and implemented actionable and targeted change management tools, adopted strategies and methodologies based on major projects, developed departmental Readiness assessments and formulated specific changes for smooth transition to New Oncology Forbes cancer care centre.
- Organizational change surrounding the implementation of prescribing, administering and scheduling chemotherapy with new Consultants, pharmacy and clinical users
- Continued to Collaborated with UChealth and team to define business requirements for organisational processes, achieve productivity standards and adhere to accuracy Standard
- Conducted patient assessments, recorded vitals and discussed with Oncology Consultants the records and charts to define care requirements
- Guided patients, caregivers and family members on diagnosis, management of chemotherapy treatment, medication use and self care to foster consistency in care administration education, resources available locally to support care. Provide targeted care and treatment to Oncology patient
- Managed care from admission to discharge, including patient assessments, care planning, health educations, side effects and medication education with discharging support to provide comprehensive care to all patients having treatment within Forbes cancer care centre
- Oversaw delivery of care for all patients on 12 -bed Oncology unit, providing direct care to up to 16 patients daily and delegating nursing assignments and supervising team comprised of nurses, allied health, volunteers, technicians and unit clerks
- Organized and managed care of patients undergoing various therapies and procedures, including Chemotherapy administration and administration of blood products and other supportive Therapies
- Assessed and managed various patient treatments for numerous patient with neutropenia / febrile neutropenia / infections and sepsis
- Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.co-ordinated with healthcare staff from various disciplines to devise, carry out and manage personalized care plans to benefit patient health and recovery
- Developed, updated and maintained database of existing and potential customers in Genie software
- Managed quality assurance program including on site evaluations and internal audits, customer surveys. Adhered to established policies, procedures and compliance for satisfactory audit rating
- Developed and execute design targeted relationship and account development strategy
- Collaborated with materials purchasing specialist to meet production requirements and quality standards
- Developed standard operating procedures and document workflows for current and future process steps
- Collaborated with Oncology department on operational support tasks to model importance of group goals
- Instituted UCHealth to contribute to long-term plans for organization business processes
- Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
- Resolved treatment related problems, improved operations and provided exceptional client support
- Handled numerous daily calls per day to address customer inquiries and concerns
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care
- Supported patient self-advocacy within family relationships and during treatment plans
- Coordinated departmental operations according to administrative, legal and medical guidelines
- Introduced initiatives based on staff education, infection control audits, safe medication administration and proper wound care to achieve unit and facility goals
- Conducted rounds with physicians, advising physicians on patients' conditions and assisting in coordinating diagnostic testing and follow up appointments to achieve optimal patient outcomes
- Advocated for patients' physical, psychosocial, developmental, spiritual and emotional needs during planning
- Educated patients and families on treatment, expected outcomes and discharge instructions, serving as advisory resource to patients and families to facilitate recovery
- Directed day-to-day nursing and operational functions for bed nursing rehabilitative facility, ensuring exceptional delivery of care when developing well-rounded nursing teams
- Nominated for in her shoes Award for exceptional ability to make connections with patients
- Responded to behavioral and medical crises codes
- Documented all aspects of care following facility and Medicare standards, creating accurate patient records of all interactions and interventions to sustain continuity of care
- Evaluated nursing staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care
- Drove operational improvements which resulted in savings and improved profit margins
- Adhered to social distancing protocols and wore mask or face shield
- Increased customer satisfaction by resolving issues
- Handled numerous calls per day to address customer inquiries and concerns
- Delivered services to customer locations within specific timeframes
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Onboarded new temps by entering employee information into systems
- Developed and maintained courteous and effective working relationships
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Worked flexible hours across night, weekend and holiday shifts
- Prepared variety of different written communications, reports and documents
- Monitored company inventory to keep stock levels and databases updated
- Carried out day-to-day duties accurately and efficiently
- Worked with customers to understand needs and provide excellent service
- Received and processed stock into inventory management system
- Created plans and communicated deadlines to complete projects on time
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Offered friendly and efficient service to customers, handled challenging situations with ease
Acting Clinical Nurse Manager
Uchealth
Hervey Bay , Queensland
06.2017 - 08.2018
- Commenced working in new role within SSH and work with New medical Oncology Consultant to bring and supervise production of new Oncology service to SSH and wide bay area
- Involved and Supported marketing programs and campaigns with content to develop Oncology service position at SSH and community. Assisted with proactive client outreach initiatives through Charity events and conducted visits to GP practice's
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
- Worked closely with Builders/ executive team throughout process of refurbishment of Forbes cancer care centre and keep projects in line with functional planning components for oncology unit
- Recruited, hired, trained and coached new employees. Coordinated nursing department activities to ensure availability of appropriate clinical and support staff for resident care in changing environment
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety
- Interpreted and communicated new or revised policies to staff
- Managed team of medical support personnel
- Implemented care plans for patient treatment after assessing physician medical regimens
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care
- Performed triage on all incoming patients and determined severity of injuries and illnesses
- Collaborated with oncology department on operational support tasks to model importance of group goals
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
- Maintained excellent attendance record, consistently arriving to work on time
- Handled numerous patient calls per day address customer inquiries and concerns
- Worked with oncology customers to understand needs and provide cancer service
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Proved successful working within tight deadlines and fast-paced atmosphere
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Resolved conflicts and negotiated mutually beneficial agreements between parties
Clinical Nurse
Uchealth
Hervey Bay , Queensland
10.2016 - 07.2017
- Evaluated nursing practices and processes and made changes
- Managed care for post-operative patients from initial recovery through discharge
- Assessed patient conditions by performing thorough examinations and asking appropriate medical questions
- Evaluated patient progress and responses to various treatments
- Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
- Improved delivery of patient care through reviewing and implementing improvements to clinical approaches
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care
- Transported patients to and from different departments
- Routinely collaborated with department managers to correct problems and improve services
- Implemented necessary changes based on evaluation of staffing requirements and floor assignments
- Collected blood, tissue and other laboratory specimens and prepared for lab testing
- Provided counseling to patients and families and referred patients to other treatment facilities
- Maintained patient records and ensured patient privacy and clinical compliance
- Coordinated diagnosis, exams and care for caseload of up to 16 patients per shift
- Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans
- Monitored patients, evaluated results and recommended further courses of treatment to quickly improve patient outcomes
- Used St Stephens all digital network to track patient status, treatments and outcomes while maintaining complete data confidentiality in compliance with HIPAA regulations
- Treated patients by administering medication and performing IV therapy medication procedures
- Evaluated patient histories, complaints and current symptoms
- Developed and maintained departmental policies, procedures and patient care standards based on evidence-based practice guidelines and expert opinions
Community Specialist Nurse
NHS Wales
North Wales , Conwy
06.2013 - 06.2015
- Commenced working in community and within several GP practices for delivery of specialized care for community patients in there homes
- Collected blood, tissue and other laboratory specimens and prepared for lab testing
- Performed triage on patients and determined severity of injuries and illnesses
- Oversaw delivery of care for all patients within community , providing direct care to patients, delegating nursing assignments and supervising team comprised of nurses, allied health , others
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions
- Maintained highest levels of patient satisfaction, generating referrals to maintain Safe and holistic care
- Equipped patients with tools and knowledge needed for speedy and sustained recovery
- Communicated with healthcare team members to plan, implement and enhance treatment strategies
- Organized and managed care of patients undergoing various therapies and procedures, including syringe drivers and Intravenous procedures
- Delivered medications via oral, IV and intramuscular injections, monitoring responses to catch and address new concerns
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans
- Educated family members and caregivers on patient care instructions
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety
- Provided complete care to home health patients, including physical assessments, medication and chronic disease management
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Provided skilled, timely and level-headed emergency response to critically-ill patients
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information
- Worked with community customers to understand needs and provide appropriate services
- Drove operational improvements which resulted in savings and improved profit margins
- Identified issues, analyzed information and provided solutions to problems
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Onboarded new temps by entering employee information into systems
- Led projects and analyzed data to identify opportunities for improvement
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used coordination and planning skills to achieve results according to schedule
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Used Microsoft Word and other software tools to create documents and other communications
- Conducted research, gathered information from multiple sources and presented results
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Prepared variety of different written communications, reports and documents
- Maintained excellent attendance record, consistently arriving to work on time
- Resolved problems, improved operations and provided exceptional service
- Monitored company inventory to keep stock levels and databases updated
Senior Staff Nurse
NHS Wales
Bangor , Conwy
08.2007 - 07.2013
- Transferred to NHS wales Bangor hospital, worked in surgical/ medical/ ent/ Max Fax and oncology. Covered work in A&E and ICU departments
- Performed patient treatment according to urgency of condition while multitasking and delegating treatment needs to qualified staff to ensure effective and safe care to promote better outcomes
- Assessed and managed various patient treatments for numerous patient diagnoses from sepsis to acute respiratory distress
- Coordinated with healthcare staff from various disciplines to devise, carry out and manage personalized care plans to benefit patient health and recovery
- Guided and educated patients and caregivers on diagnoses, disease management, preventative measures, medication use and self-care to foster consistency in care administration
- Supervised students when administering medications to ensure patient safety
- Performed vitals/glucose testing and assisted in administering injections and urinalysis
- Communicated goals, plans and progress to parents or guardians
- Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures
- Investigated and reported issues relating to patient care or conditions that might hinder patient well-being
- Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication
- Provided patient diagnoses under strict time constraints
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Certified that equipment and supplies were properly maintained for quality patient care and safety
- Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care
- Partnered with team of registered nurses to achieve overall well-being of all patients
- Collected blood, tissue and other laboratory specimens and prepared for lab testing
- Developed care plans and made referrals as necessary for students with health concerns or injuries
- Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care
- Closely collaborated with management team to make necessary improvements and satisfy resident needs
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
- Monitored patients' conditions and reported changes in physical ability, appearance and behavior to discuss treatment with physicians
- Coordinated with physicians to perform bedside procedures such as intravenous injections, vascular line insertions and bronchoscopies
- Identified patient care requirements by establishing personal rapport with patients and families
- Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection
- Assessed medical status of patients pre- and post-operation by checking vital parameters and supervising food intake
- Gathered patient health data through interviews and observation, documenting data in electronic records
- Ordered, interpreted and evaluated diagnostic tests to identify and assess patient condition
- Monitored patients' conditions and reported changes in physical presentation, appearance and behaviour to discuss treatment with physicians
- Promoted patient independence by teaching self-care skills
- Assigned patient care to nurses based on skills and experience, contributing to higher standards of patient care and staff retention
- Assessed physical, psychological, physiologic and cognitive status of patients
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads
- Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes
- Identified learning needs of patients and families and responded with advocacy and health education
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols
- Directed patient care by initiating and following through with plan of care, continuing care and discharge instructions
- Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence
- Managed elements of patient care from admission to discharge or transfer to other units
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
- Reported patients' status and delegated nurse assignments to achieve optimal outcomes
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches
- Updated patient charts with data such as medications to keep records current and support accurate treatments
- Implemented medication and IV administration, catheter insertion and airway management
- Formulated plans for nursing measures to restore, maintain and promote patients' physical and mental health
Senior Staff Nurse
NHS England
Chesterfield, Derbyshire
08.2004 - 06.2013
- Guided and educated patients and caregivers on diagnoses, disease management, preventative measures, medication use and self-care to foster consistency in care administration
- Assessed and managed various patient treatments for numerous patient diagnoses from sepsis to acute respiratory distress
- Conducted patient assessments, recorded vitals and analyzed records and charts to define care requirements
- Guided patients, caregivers and family members on plans of treatment and helpful resources available locally to support care
- Trained and coached new employees on protocols and best practices to promote ideal patient outcomes
- Coordinated with healthcare staff from various disciplines to devise, carry out and manage personalized care plans to benefit patient health and recovery
- Provided targeted care and treatment to urologypatients
- Supervised students when administering medications to ensure patient safety
- Organized department in accordance with administrative guidelines in order to provide specified nursing services to meet legal, organizational and medical staff guidelines
- Identified process improvements in day-to-day functioning of department
- Transported patients to and from different departments
- Collected blood, tissue and other laboratory specimens and prepared for lab testing
- Managed care for post-operative patients from initial recovery through discharge
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems
- Assisted in resolving and satisfying client requests and internal operational issues
- Ensured safety and well-being of patients
- Strategically planned methods to achieve operational goals and targets
- Coordinated allocation of nursing service equipment and supplies within facility and established guidelines for efficient, economical use
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
- Ordered, interpreted and evaluated diagnostic tests to identify and assess patient condition
- Identified areas of training among 20 nurses by maintaining records of continuous personal development and booking clinical training courses
- Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern
- Identified patient care requirements by establishing personal rapport with patients and families
- Managed elements of patient care, from admission to discharge or transfer to other units, using nursing expertise to conduct assessments, administer medications, initiate nursing and emergency interventions, contribute to care plan development and educate patients
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety
- Assessed physical, psychological, physiologic and cognitive status of patients
- Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes
- Established staff schedules and assignments based on facility needs and equipment availability
- Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection
- Assessed medical status of patients pre- and post-operation by checking vital parameters and supervising food intake
- Promoted patient independence by teaching self-care skills
- Coordinated with physicians to perform bedside procedures such as intravenous injections, vascular line insertions and bronchoscopies
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols
- Monitored patients' conditions and reported changes in physical presentation, appearance and behaviour to discuss treatment with physicians
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures and nursing best practices
- Identified learning needs of patients and families and responded with advocacy and health education
- Updated patient charts with data such as medications to keep records current and support accurate treatments
Registered Nurse
NHS England
Chesterfield , Derbyshire
06.2001 - 06.2004
- Commenced working in sur, medical and Oncology
- Developed and adapted individualized treatment plans according to patient recovery goals
- Addressed unit staff concerns, including staffing ratios, resource management, allocation of responsibilities and optimized workload management
- Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries
- Promoted healthy lifestyle choices to reduce re-emergence of painful or dangerous symptoms
- Inserted and managed central, arterial and PICC lines
- Immunized patients against diseases such as influenza and pneumonia to protect vulnerable populations from serious illnesses
- Administered medications, tracked dosages and documented patient conditions
- Treated patients suffering from chronic and acute medical concerns, including asthma, seizure disorders and pneumonia
- Designed strategies to resolve nursing and patient satisfaction issues, improve response and patient care quality and propose plans to enhance quality and safety initiatives hospital-wide
- Delivered high-quality and compassionate treatment to indigent and low-income patient communities
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services
- Set up trays, supplies and sterile fields for office procedures
- Monitored and managed various treatment and care interventions, including IV administration, wound and ostomy care and catheter insertion
- Maintained personal and team compliance with medication administration standards and patient care best practices
- Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity
- Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion
- Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence
Education
GED -
Institute Of Health And Nursing Australia
Perth 05.2015
Bachelor of Science - Community specialist practice in District nursing
University Of Wrexham
North Wales 08.2014
Bachelor of Science - Nursing Studies
University Of Sheffield
Sheffield 02.2001
Skills
- Highly developed managerial skills including leading teams, stakeholders and targeted audiences to project targets
- Direct Patient care, excellent communication skills and educational skills with confidence to deal with diverse range of people
- Patient Health Education, Consultation and advocacy
- Quality management and quality improvement
- Strong clinical judgment
- Patient and family advocacy
- Oncology
- Excellent clinical skills
- Delivery of cytotoxic medications
- ALS/BLS
Timeline
Clinical Nurse Manager of Oncology
UChealth
08.2018 - 01.2022
Acting Clinical Nurse Manager
Uchealth
06.2017 - 08.2018
Clinical Nurse
Uchealth
10.2016 - 07.2017
Community Specialist Nurse
NHS Wales
06.2013 - 06.2015
Senior Staff Nurse
NHS Wales
08.2007 - 07.2013
Senior Staff Nurse
NHS England
08.2004 - 06.2013
Registered Nurse
NHS England
06.2001 - 06.2004
GED -
Institute Of Health And Nursing Australia
Bachelor of Science - Community specialist practice in District nursing
University Of Wrexham
Bachelor of Science - Nursing Studies
University Of Sheffield
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