Janette Luke
DUNLOP,ACT
Summary
Dedicated and adaptable professional with a proactive attitude and a quick learning ability. Possesses a strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organisational goals
Overview
14
14
years of professional experience
Work History
Web Services Manager
Shared Services ICT
Canberra City ACT, ACT
04.2012 - Current
- Lead and manage the day-to-day operations of a small technical team.
- Liaise with business and technical stakeholders to elicit and understand their web requirements, and provide technical solution options.
- Implement and provide support for multiple public-facing websites and a corporate intranet, and administer the underlying Web Content Management System (WCMS).
- Undertake project and business-as-usual tasks, including ongoing liaison with business managers/users, technical staff, and external service providers.
- Develop, promote, and facilitate compliance with best practice, policies, standards, and guidelines for websites and associated systems.
- Understand and work within the ACTPS Code of Conduct and ACTPS values of respect, integrity, collaboration, and innovation, and model behavior consistent with the ACTPS Respect, Equity, and Diversity framework.
Web Administrator ASO 5
ACT Government InTACT
Woden ACT, ACT
03.2011 - 04.2012
- Under limited direction, develop, maintain, and support the ACT Government's online initiatives, namely Websites and Intranet, including sourcing, creating, and maintaining content in an ITIL-based environment.
- Liaise with and support content custodians in the use of online tools, content, and learning management systems.
- Manipulate graphic and multimedia content.
- Assist with documentation, website analysis, strategy, and reporting for the ACT Government's online initiatives.
- Work independently or with other staff to perform the functions of the area in an efficient manner.
Project Administration Officer ASO4
ACT Government InTACT
Woden ACT, ACT
10.2010 - 03.2011
- Planning and completed minor Capital Works Projects.
- Planning, coordinating, and managing the workflow within Education ICT Projects.
- Directing inquiries to appropriate areas and liaising with clients in relation to project billing.
- Organizing and minuting meetings, developing agendas, and distributing papers.
- Updating projects tracking spreadsheet with purchase requests, purchase order numbers, and invoice numbers.
Administration Officer ASO4
ACT Government InTACT
Woden ACT, ACT
10.2010 - 03.2011
- Planning, coordinating, and managing the workflow within Education ICT sections; in particular, briefs, letters, staff movements, contact lists, travel, official records, mail, and other correspondence.
- Directing inquiries to appropriate areas and liaising with others regarding accommodation, ICT support, and administrative issues.
- Organizing and minuting meetings, developing agendas, and distributing papers.
- Organizing the fleet vehicle servicing and FBT documents.
Education
Diploma - Leadership an Management
YWCA
Canberra, ACT03-2019
Introduction to Web Design -
International Web Masters Group
01.2011
Certificate in HTML -
International Webmaster Group
01.2011
Certificate IV Training and Assessment -
Blended Learning
01.2011
Certificate IV Websites -
Blended Learning
01.2011
Certificate IV Information Technology Websites -
Canberra Institute of Technology
01.2009
Prince2 in Practice Foundation Certificate
01.2009
Skills
- Team Leadership
- Mentoring and coaching
- Human Centered Design
- Communication and Interpersonal Skills
- Relationship management
- Analytical Thinking/Problem-solving
- Team Collaboration
- Organisation, Planning and prioritisation
- Goal Setting
- Active Listening
- Web Architecture
- Wireframes
- Google Analytics
- User Support
- Microsoft Suite
- Adobe Creative Suite
- Requirements Analysis
- Website Maintenance
- Web development/ responsive design
- HTML, CSS
- Web Analytics
- Squiz Content management system
- SharePoint online
References
References available upon request.
Timeline
Web Services Manager
Shared Services ICT
04.2012 - Current
Web Administrator ASO 5
ACT Government InTACT
03.2011 - 04.2012
Project Administration Officer ASO4
ACT Government InTACT
10.2010 - 03.2011
Administration Officer ASO4
ACT Government InTACT
10.2010 - 03.2011
Diploma - Leadership an Management
YWCA
Introduction to Web Design -
International Web Masters Group
Certificate in HTML -
International Webmaster Group
Certificate IV Training and Assessment -
Blended Learning
Certificate IV Websites -
Blended Learning
Certificate IV Information Technology Websites -
Canberra Institute of Technology
Prince2 in Practice Foundation Certificate
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