Janette McDonald
Assistant Account Manager
Sydney,NSW
Summary
Dear Billie,
Thank you for providing the position description Trade Onboarding Consultant as requested.
I've spoken with my manager Kfir Keren who kindly provides his full support in my application for the role.
Over the course of 8 years, I have built a successful career within Temple & Webster. The knowledge and skills I have developed during that time will serve me well in transitioning to the role of Trade Onboarding Consultant.
My enjoyment for interacting with our customers and previous experience indicate that I am well prepared for this career move.
Overview
9
9
years of professional experience
Work History
Assistant Account Manager
Temple & Webster
Sydney, NSW
01.2021 - 06.2022
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing processes.
- Anticipated clients' needs by staying in touch on regular basis.
- Building potential client databases
- Following up and requesting feedback on deliveries and quotes
- Assess and delegate Sales Force cases as necessary
- Catogorising new client signups appropriately
- Arranging consolidated deliveries
Customer Service Representative
Temple & Webster
Sydney, NSW
05.2013 - 01.2021
- Provided primary customer support to customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Negotiating with suppliers to ensure the best possible outcome for the customer
- Ebay, PayPal and fraud analysis
Skills
Problem resolution
Establishing strong relationships with customers
Recognising and prioritising time sensitive requests
Exceptional communication
Sound knowledge of of inhouse programs and software
Excellent time management
Timeline
Assistant Account Manager
Temple & Webster
01.2021 - 06.2022
Customer Service Representative
Temple & Webster
05.2013 - 01.2021