Janette Zizovska
Summary
Energetic and friendly Medical Practice Manager with over 8 years of experience in the healthcare industry. Highly motivated, passionate about leading teams and managing daily operations to ensure patient satisfaction. Strong background in customer service, financial management, staff supervision, and practice administration. Proven ability to build relationships and drive improvements in operational efficiency and patient care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Practice Manager
Liverpool Myhealth
08.2024 - Current
- Oversee daily practice operations, including scheduling, patient flow, and financial management
- Handle doctor and staff pay, rostering, and employment contracts
- Manage patient relations, addressing inquiries, complaints, and billing/insurance issues
- Lead recruitment, onboarding, payroll/benefits, and staff training
- Ensure compliance with healthcare regulations and quality standards
- Oversee EMR systems and IT support, enhancing operational efficiency
- Develop marketing strategies to attract and retain patients
- Negotiate and manage vendor contracts and relationships
Practice Manager
ENT Specialists Newtown
01.2022 - 01.2024
- Managed a team of 4 ENT Surgeons and receptionists across multiple sites
- Liaised with hospitals, including Concord Hospital, Royal Prince Alfred, and LifeHouse
- Handled medical records, appointment systems, billing, and scheduling
- Managed financial operations, including surgery payments, Medicare claims, and accounts receivable
- Led recruitment, staff supervision, and professional development
- Ensured practice accreditation and adherence to safety, quality, and excellence standards
- Coordinated patient care, including pre-operative and post-operative procedures
Account Manager / Business Development Manager
Livingstone International
02.2022 - 01.2023
- Managed territory sales across NSW, QLD, VIC, and WA
- Fostered relationships with hospitals, beauty clinics, and healthcare providers
- Conducted presentations, cold calling, and client follow-ups to drive sales
- Developed and maintained a strong working knowledge of products to convey benefits effectively
- Achieved sales targets consistently and secured key contracts, including with W Hotel Sydney
Practice Manager
Dr Das Surgical
11.2020 - 02.2022
- Scheduling, Payroll, Health Fund and Medicare Checks, Transcription, Advanced knowledge in Genie
Medical Secretary, Team Leader, Rostering
The Skin and Cancer Foundation
01.2016 - 01.2019
Patient Care, Personal Assistant to Surgeon, Scrub Nurse
Waratah Private Hospital
01.2016 - 01.2017
Patient Care
Ferndale Gardens Nursing Home
01.2012 - 01.2015
Customer Service
Kmart Australia
01.2011 - 01.2015
Education
Bachelor of Nursing -
University of Western Sydney
01.2016
Diploma in Enrolled Nursing -
St George TAFE
01.2015
Skills
- Customer Acumen
- Relationship-Building
- Operations Management
- Team Performance
- Patient Relations
- Financial Oversight
- Budgeting
- EMR Systems
- Healthcare Technology
- Recruitment
- HR Management
- Staff Training
- Market Analysis
- Hospital Sales
- Customer Relationship Management
- Medical Devices
- Capital Equipment
- Business Strategy
- Staff Supervision
- Financial Management
Certification
- Certificate III in Health Services Assistance (HLT32507)
- Certificate IV in Aged Care
- Certificate III Acute Care Pathway
- Diploma in Enrolled Nursing
- Bachelor of Nursing
Personal Qualities
- Strong customer engagement and interpersonal skills
- Knowledge of administrative software and CRM systems
- Persistent, diligent, and organized with excellent time management
- Enthusiastic team player with a focus on professional development
- Exceptional written and verbal communication skills
- Punctual, detail-oriented, and able to multitask effectively
Timeline
Practice Manager
Liverpool Myhealth
08.2024 - Current
Account Manager / Business Development Manager
Livingstone International
02.2022 - 01.2023
Practice Manager
ENT Specialists Newtown
01.2022 - 01.2024
Practice Manager
Dr Das Surgical
11.2020 - 02.2022
Medical Secretary, Team Leader, Rostering
The Skin and Cancer Foundation
01.2016 - 01.2019
Patient Care, Personal Assistant to Surgeon, Scrub Nurse
Waratah Private Hospital
01.2016 - 01.2017
Patient Care
Ferndale Gardens Nursing Home
01.2012 - 01.2015
Customer Service
Kmart Australia
01.2011 - 01.2015
Diploma in Enrolled Nursing -
St George TAFE
Bachelor of Nursing -
University of Western Sydney
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