Jani Munasinghe
Melbourne,VIC
Summary
Relocated to Melbourne, Australia from Auckland, New Zealand and looking for a job opportunity. Hospitality professional prepared to excel in managing front office functions. Proven ability to enhance guest experiences and streamline administrative tasks. Reliable team collaborator with strong communication and problem-solving skills. A definite team player enhancing team culture.
Overview
9
9
years of professional experience
Work History
FRONT OFFICE MANAGER
The Sebel Auckland Manukau Hotel
09.2022 - 07.2024
- Company Overview: Accor Hotels
- Overlooked responsibilities as Head of Department for Front Office and Reservations enhancing recruitments, rostering and payroll management alongside emphasizing SOPs within the department
- Managed team schedules, training, and development, driving performance and maintaining a positive work environment
- Oversaw guest feedback and implemented effective solutions to enhance satisfaction and loyalty
- Served as Accor Loyalty Ambassador for Pacific 2023, fostering guest engagement and loyalty through innovative programs and personalized service
- Recognized as a Heartist in Spotlight, showcasing a commitment to creating memorable experiences and cultivating team morale
- Achieved Highly Commended Front Office Associate recognition at the HM Awards, demonstrating professional excellence and a results-driven approach
- Monitored occupancy levels, assisted with revenue management strategies, and coordinated with other departments to optimize operational performance
ASSISTANT MANAGER, SENIOR ASSISTANT MANAGER
The Sebel Auckland Manukau Hotel
08.2018 - 08.2022
- Company Overview: Accor Hotels
- Played a pivotal role as part of the hotel pre-opening team, establishing front office operations, policies, and procedures to ensure a seamless launch
- Supervised daily front office operations, ensuring high standards of service, efficiency, and guest satisfaction
- Provided leadership and support to front office associates, fostering a collaborative and high-performing team environment
- Handled guest inquiries, complaints, and special requests, resolving issues promptly and ensuring a positive guest experience
- Ensured adherence to health, safety, and security standards, maintaining a safe and welcoming environment for all guests and staff
- Delivered exceptional service and operational excellence while managing the hotel as part of the Managed Isolation and Quarantine (MIQ) Program, ensuring compliance with government protocols and guest safety
- Honored with a Government Recognition Award by Prime Minister Jacinda Ardern of New Zealand for exemplary contributions to the MIQ program and commitment to public service
HOTEL DUTY MANAGER, ASSISTANT NIGHT MANAGER
The Spencer on Byron Hotel
03.2018 - 08.2018
- Company Overview: Castle Resorts
- Oversaw daily hotel operations, ensuring smooth functioning across all departments to deliver exceptional guest experiences
- Acted as the primary point of contact for guests, addressing inquiries, complaints, and special requests to maintain high satisfaction levels
- Supervised staff performance, provided on-the-spot training, and fostered a collaborative team culture
- Coordinated with department heads to resolve operational challenges and ensure seamless service delivery
- Ensured smooth night audit processes, including reconciling accounts, preparing reports, and resolving discrepancies
- Oversaw front office functions, including late check-ins, early check-outs, and special requests, maintaining seamless service delivery
GUEST SERVICES AGENT
The Spencer on Byron Hotel
09.2015 - 03.2018
- Company Overview: Castle Resorts
- Delivered exceptional front desk services, including check-in, check-out, and handling guest inquiries to ensure a seamless and welcoming experience
- Assisted guests with reservations, room assignments, and special requests, providing personalized service to enhance satisfaction
- Acted as the primary point of contact for guest concerns, resolving issues promptly and professionally to maintain high service standards
- Provided detailed information on hotel facilities, local attractions, and transportation, creating memorable guest experiences
- Processed payments, maintained accurate billing records, and ensured compliance with financial policies
- Promoted hotel loyalty programs and upselling opportunities to optimize guest value and revenue
Education
Diploma in Business -
Avonmore Tertiary Institute
New Zealand01.2016
London Advanced Level & Ordinary Certificates -
Ecole International
Kandy, Sri Lanka01.2014
Skills
- Customer Service Skills
- Training & Mentoring
- Staff Recruitment (HR)
- Hotel Pre-Opening Experience
- Night Audit Functions
- PMS (Opera & Fidelio)
- Team Player
- Stock Taking & Ordering
- Sales & Upselling (ACDC & Hotel Link Platforms)
- WHS – Health & Safety
- Initiative & Innovation
- Rostering Staff (Zambion)
- Time Sheets & Payroll (Zambion)
- Admin Support
- Enforcing SOPs
- Front Office Expertise
- Reservations Expertise (Resaweb)
- Guest Services Expertise (Trust You)
- Office Administration
- Leadership Capabilities
- Microsoft Suite & PMS
- Team Management
Recognitions
- HM AWARDS, 2022, Highly Commended Front Office Associate. Most Prestigious Hotel Awards in AUS, NZ & Pacific Region.
- ACCOR BRAND LOYALTY AMBASSADOR, 2023, Only Overall 38 Nominations for Australia, New Zealand & Pacific. Recognised by Sarah Derry (CEO - Accor Pacific).
- GOVERNMENT RECOGNITION AWARD, 2020, COVID 19 RESPONSE RECOGNITION AWARD. Recognition Award from PM of New Zealand, Jacinda Arden.
- ACCOR HEARTIST IN SPOTLIGHT,2023, Recognized as an Accor Heartist in Spotlight, interview exemplifying outstanding dedication to guest satisfaction, team collaboration, and delivering heartfelt service.
- ACCOR HIGH POTENTIAL CANDIDATE, 2019, Only 30 Selected Nationwide in New Zealand to represent the Potential Seminar.
- ACCOR HEARTIST OF THE MONTH, 2019, Awarded by General Manager of The Sebel Auckland Manukau Hotel.
- ACCOR FIVE YEAR SERVICE AWARD, 2023, Awarded by Accor in recognition of 05 years of service with Accor.
Additional Information
References will be provided on request. 14 Recommendations provided on Linked In under Janani Munasinghe
Timeline
FRONT OFFICE MANAGER
The Sebel Auckland Manukau Hotel
09.2022 - 07.2024
ASSISTANT MANAGER, SENIOR ASSISTANT MANAGER
The Sebel Auckland Manukau Hotel
08.2018 - 08.2022
HOTEL DUTY MANAGER, ASSISTANT NIGHT MANAGER
The Spencer on Byron Hotel
03.2018 - 08.2018
GUEST SERVICES AGENT
The Spencer on Byron Hotel
09.2015 - 03.2018
Diploma in Business -
Avonmore Tertiary Institute
London Advanced Level & Ordinary Certificates -
Ecole International
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