JANICE AUMENTO
Hadfield
Summary
Dynamic and results-driven professional with nearly four years of experience as a small online business owner. Successfully managed all aspects of operations, including inventory management, customer service, website maintenance, and financial oversight. Prior experience in the retail industry, honing exceptional sales skills in a boutique. Also served as a Liaison Officer in the real estate sector, enhancing financial acumen and communication abilities. Additionally, experience as a retail cashier refined customer service skills and attention to detail. Diverse expertise well-equipped to contribute effectively to new opportunities and drive positive outcomes.
Overview
19
19
years of professional experience
Work History
Self employed
C. Weller’s Gold Jewelry Pty. Ltd
10.2022 - 12.2024
- Designated and maintained an online jewellery shop website, ensuring smooth functionality and user friendliness
- Engaged with customers through various channels including phone calls, chat, emails and social media
- Handled all aspects of order fulfillment, from packaging and shipping to inventory management
- Developed and executed marketing strategies to attract new customers and retain existing ones
- Managed all aspects of the business, including finances, operations, and customer service
Customer Liaison Officer
Mega Crown Realty Corporation
01.2014 - 08.2015
- Company Overview: Mega Crown is a large local real estate developer specialising in commercial and residential projects in Cebu City
- Collected, arranged and input information into database system
- Generated reports of findings to help management with making key decisions
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Negotiated agreement between employees to clarify misunderstood directions and resolve conflicts affecting performance and tracked and analyzed reports to determine where improvements in business could be made
- Developed team communications and information for clients meeting
- Mega Crown is a large local real estate developer specialising in commercial and residential projects in Cebu City
Retail Store Manager
Rakshionista Boutique
05.2013 - 12.2013
- Trained team members for daily sales targets, and managed staff recruitment and training
- Increased sales volume by 20% in my few months
- Coordinated weekly meetings with store associates to communicate sales and customer service goals
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Offered firsthand assistance to customers, assessing needs
Loan Officer
Cebu International Finance Corporation
10.2011 - 11.2012
- Maintained friendly and professional customer interactions
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Rapidly and efficiently prepare customer and ATM cash and change orders
- Collaborated with compliance department to eliminate procedural errors and margin breaks
Day Care Worker/Pre-school teacher
06.2010 - 04.2011
- Educated Students in foundational concepts, such as shapes, numbers and letters
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning, and allowed for ample outdoor discovery time each day
- Promoted sensory development by providing access to different textures
- Sanitized toys and play equipment each day to maintain safety and cleanliness
Retail Cashier
Gaisano Mall
12.2005 - 04.2007
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction numbers
- Checked prices for customers and processed items sold by scanning barcodes
- Efficiently processed new orders, completing 100,000 + daily transactions with remarkable accuracy
- Answered questions about store policies and concerns to support positive customer experiences
Education
Certificate IV in Bookkeeping and Accounting -
Swinburne University of Technology
01.2025
Coffee Job Ready Course and Food Handling Certificate - undefined
Served it up Melbourne
01.2024
Diploma of Information Technology - undefined
AMA College
01.2019
Skills
- Attention to Detail
- Cashier and POS
- Food Handler
- Information Technology Savvy
- MS Office expert
- Coffee Barista
- Bookkeeping
- Customer service
- Expert in precious stones and gold
- Data Entry and Database Management
- Organization and prioritization
Timeline
Self employed
C. Weller’s Gold Jewelry Pty. Ltd
10.2022 - 12.2024
Customer Liaison Officer
Mega Crown Realty Corporation
01.2014 - 08.2015
Retail Store Manager
Rakshionista Boutique
05.2013 - 12.2013
Loan Officer
Cebu International Finance Corporation
10.2011 - 11.2012
Day Care Worker/Pre-school teacher
06.2010 - 04.2011
Retail Cashier
Gaisano Mall
12.2005 - 04.2007
Coffee Job Ready Course and Food Handling Certificate - undefined
Served it up Melbourne
Diploma of Information Technology - undefined
AMA College
Certificate IV in Bookkeeping and Accounting -
Swinburne University of Technology
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