Janice
Angle Vale,SA
Summary
Experienced Medical Receptionist proficient in managing patient appointments, handling inquiries, and maintaining electronic health records. Demonstrates strong organizational abilities, exceptional communication skills, and extensive knowledge of medical terminology. Streamlines office operations for optimal efficiency, resulting in improved patient satisfaction through excellent customer service.
Overview
21
21
years of professional experience
Work History
Medical Receptionist
st clair medical and dental
Cheltenham, Sa
08.2024 - Current
- Greeted and checked in patients, while updating their information within the computer system.
- Handled incoming calls and promptly addressed inquiries from patients and medical offices.
- Ensured patient information remained confidential in compliance with HIPAA regulations.
- Processed referrals for specialist care at the request of physicians or patients.
- Took messages from patients and promptly relayed to appropriate staff.
- Maintained neat and organized waiting room.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Sales Assistant
michael hill jewellers
Elizabeth , Sa
06.2017 - 07.2020
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
- Maintained cleanliness of the sales floor area at all times.
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Assisted customers with returns, exchanges and refunds.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Processed orders accurately and efficiently using a POS system.
- Fostered relationships with customers to expand customer base and retain business.
- Cleaned shelves, counters and tables to maintain organized store.
Retail Sales Manager
suzanngrae
Elizabeth ,munno Para ,hollywood Plaza , Sa
02.2004 - 03.2014
- Provided guidance to staff members regarding operational procedures.
- Analyzed market data to identify areas of improvement within the store.
- Ensured compliance with company policies and procedures by all staff members.
- Resolved conflicts between customers and staff members in a professional manner.
- Created weekly and monthly reports on store performance and sales objectives.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Implemented loss prevention strategies to reduce shrinkage and improve profitability.
Education
High School Diploma -
Ingle Farm High School
Sa 11-1983
Skills
- Payment Collection
- Medical Billing
- Billing support
- Medical Terminology
- HIPAA Compliance
- Proficient in pracsoft and medical director
- Office Administration
- Front Desk Operations
- Mail Management
Affiliations
love being out doors with my family ,going to Port hughes near the beach .
References
References available upon request.
Timeline
Medical Receptionist
st clair medical and dental
08.2024 - Current
Sales Assistant
michael hill jewellers
06.2017 - 07.2020
Retail Sales Manager
suzanngrae
02.2004 - 03.2014
High School Diploma -
Ingle Farm High School
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