Janice Bhan
Collingwood Park,QLD
Summary
Patient-centred Mental health Nurse with 16+ years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with Clinical Education/facilitation, direct patient care and leadership skills. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable in medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
16
16
years of professional experience
Work History
Mental health clinical nurse
Toowong Private Hospital
Toowong, QLD
Jun.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across afternoons, weekends, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Patient Flow Coordinator
Toowong Private Hospital
06.2024 - Current
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex patients.
- Managed bed availability by monitoring capacity levels daily, adjusting resources as needed to accommodate fluctuations in demand.
- Maintained a safe environment for patients, conducting regular safety checks throughout the facility.
- Created clear documentation of all activities related to patient flow coordination, promoting transparency among care providers and administrators.
- Monitored patient progress, updating care team members on changing needs or concerns promptly.
- Improved patient flow by efficiently coordinating room assignments and patient transfers.
- Negotiated with external organizations such as ambulances services or nursing homes when organizing transportation arrangements for patients.
- Streamlined communication between departments, optimizing patient care and staff productivity.
- Ensured continuity of care through thorough hand-offs between shifts, minimizing delays or gaps in service delivery.
- Enhanced the efficiency of patient admissions, ensuring accurate insurance verification and processing.
- Established strong relationships with clinical staff members across disciplines by providing reliable support and fostering a collaborative work environment.
- Served as an advocate for patients'' needs within the health system, liaising between various departments to ensure timely access to services.
Mental Health Registered Nurse
Belmont Private Hospital
06.2023 - Current
- Administered psychotropic medications, monitoring for side effects, effectiveness, and making adjustments as necessary to optimize treatment outcomes.
- Established rapport with patients from diverse backgrounds through empathic listening and culturally sensitive communication practices.
- Coordinated discharge planning with patients, families, and community providers to ensure continuity of care and successful transition back into the community.
- Educated patients and family members about medical conditions and mental health, medications, treatments and preventive measures.
- Provided crisis intervention services during psychiatric emergencies, ensuring patient safety through effective de-escalation techniques.
- Enhanced patient safety by conducting thorough assessments, identifying potential risks, and initiating interventions as needed.
- Assessed patients' physical and mental status by analyzing complaints and symptoms.
- Improved patient outcomes by developing and implementing individualized care plans focused on mental health needs.
- Conducted ongoing assessments to track patient progress, evaluate treatment effectiveness, and modify plans as needed to achieve desired outcomes.
- Performed frequent ongoing assessments of patients' status to address changes.
- Collaborated with multidisciplinary teams to ensure comprehensive care for patients with mental health disorders.
- Maintained a safe therapeutic environment that promoted healing by following infection control protocols within the psychiatric unit setting.
- Determined patient risk by utilizing subjective and objective data obtained through patient interaction.
- Advocated for patients'' rights and autonomy in treatment decisions while maintaining a therapeutic alliance that fosters trust and open communication.
- Streamlined documentation processes by maintaining accurate electronic records of patient interactions, assessments, and interventions.
- Supported newly licensed nurses in their orientation process by serving as a preceptor and providing guidance on clinical practice within mental health nursing.
- Promoted recovery and wellness by providing psychoeducation to patients and their families on coping strategies and available resources.
Clinical Facilitator/Educator
Belmont Private Hospital
01.2013 - Current
- Providing education for all staff/VMOs and student nurses based on the NSQHS Standards
- Monitoring and reporting staff mandatory education on the Kineo online platform
- Providing orientation for students, New Graduate Nurses, Registrars and staff
- Managing the New Graduate Program for 8 positions
- Organising and facilitating monthly education calendars for staff
- Organising and facilitating the Education committee at BPH, consisting of staff representation from each department and a Consumer and Care representation
- Actively involved in Accreditation process for BPH in 2021
- Providing MHFA education for non-clinical staff
- Providing BLS and ANTT practical training for Clinical staff
- Working in partnership with 17 QLD Universities and Educational Institutes, providing placement opportunities for Medical, EEN and RN students, ANSAT assessments and clinical assessments, rostering students on various shifts, monitoring student
- Managing 30 to 35 nursing students on average per week since 2019, this involves weekend rostering and make-up hours for students
- Managing and assigning students to provide COVID-19 screening for patients, VMOs an visitors during 2020-2021.
- Served as a resource for nursing staff, providing guidance on best practices in patient care and assisting with challenging cases.
- Assisted with recruitment efforts by interviewing prospective candidates and evaluating their potential fit within the organization''s culture and values.
- Enhanced patient care by implementing evidence-based clinical practices and providing staff education on clinical procedures.
- Evaluated the effectiveness of current clinical practices, identifying areas for improvement and implementing changes as needed.
- Facilitated hands-on training sessions for nursing staff, increasing their confidence in performing complex procedures and improving overall quality of care.
- Coordinated interdisciplinary rounds involving physicians, nurses, therapists, social workers, case managers, pharmacists which resulted in improved communication among team members.
- Collaborated with physicians to develop comprehensive care plans for patients with complex medical conditions, resulting in better health outcomes.
- Improved patient outcomes through the development and implementation of effective treatment plans, tailored to individual needs.
- Actively participated in hospital-wide committees focused on enhancing the overall quality of care provided to patients.
- Implemented quality improvement initiatives that resulted in measurable improvements in key performance indicators related to patient safety and satisfaction.
- Provided ongoing feedback to nursing staff, recognizing exemplary performance and addressing areas requiring improvement in a constructive manner.
- Maintained accurate documentation of clinical activities, ensuring compliance with regulatory requirements and providing essential data for quality improvement initiatives.
- Mentored new healthcare professionals, fostering an environment of continuous learning and professional growth.
- Followed document protocols to safeguard confidentiality of patient records.
Mental Health Registered Nurse
Queensland Health, Mackay Base Hospital
03.2012 - 12.2012
- Administered psychotropic medications, monitoring for side effects, effectiveness, and making adjustments as necessary to optimize treatment outcomes.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Established rapport with patients from diverse backgrounds through empathic listening and culturally sensitive communication practices.
- Coordinated discharge planning with patients, families, and community providers to ensure continuity of care and successful transition back into the community.
- Educated patients and family members about medical conditions and mental health, medications, treatments and preventive measures.
- Provided crisis intervention services during psychiatric emergencies, ensuring patient safety through effective de-escalation techniques.
- Enhanced patient safety by conducting thorough assessments, identifying potential risks, and initiating interventions as needed.
- Assessed patients' physical and mental status by analyzing complaints and symptoms.
- Improved patient outcomes by developing and implementing individualized care plans focused on mental health needs.
- Conducted ongoing assessments to track patient progress, evaluate treatment effectiveness, and modify plans as needed to achieve desired outcomes.
- Performed frequent ongoing assessments of patients' status to address changes.
- Determined patient risk by utilizing subjective and objective data obtained through patient interaction.
- Maintained a safe therapeutic environment that promoted healing by following infection control protocols within the psychiatric unit setting.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Mental Health Registered Nurse
Auckland District Health Board
01.2008 - 01.2012
- Established rapport with patients from diverse backgrounds through empathic listening and culturally sensitive communication practices.
- Assessed patients' physical and mental status by analyzing complaints and symptoms.
- Performed frequent ongoing assessments of patients' status to address changes.
- Enhanced overall quality of care through participation in ongoing professional development opportunities related to mental health nursing best practices.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Evaluated patient histories, complaints, and current symptoms.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
Home Health Care Giver
Drakes Medox
01.2004 - 01.2007
- Providing home health care services.
Phlebotomist
Diagnostic Med lab
11.2006 - 12.2006
- Working as a phlebotomist.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Home Health Care Giver
Baptist Action
01.2000 - 01.2004
- Providing home health care services.
Kitchen Hand
Albany Motor lodge
01.1998 - 01.1999
- Working as a kitchen hand.
Education
Post Graduate Certificate in Mental Health Nursing -
University of Auckland
New Zealand01.2008
Bachelor of Health Science (Nursing) - Nursing
Manukau Institute of Technology
Auckland, New Zealand2007
Clinical Facilitator Workshop -
02.2023
Domestic and Family Violence Training- recognise and respond -
06.2022
Authorised Mental Health Practitioner -
06.2022
Mental Health First Aid Australia- Standard Mental Health First Aider -
04.2022
Advanced Life Support Level 1 -
11.2020
Root Cause Analysis -
08.2019
Foundation studies -
Manukau Institute of Technology
01.2004
Certificate in Communications plus (B+) -
01.2004
Certificate in NZIM Workplace Communications (A+) -
01.2004
Certificate in Advanced Science (A+) -
01.2004
Certificate in Chemistry for Tertiary studies (A+) -
01.2004
Foundation studies -
Manukau Institute of Technology
01.2004
Fiji Seventh Form Examination -
01.1997
Fiji School Leaving Certificate -
01.1996
Fiji Junior Certificate -
01.1994
Fiji Eighth Year Examination -
01.1992
Bethel Primary School -
Bethel Primary School
Fiji11.1992
Skills
- Team work
- Time management
- Focused and willing to learn
- Reliable
- Nurse in Charge role at Toowong Private Hospital for AM/PM shifts, which entails: -management of the safety of patients, staff and hospital, -staff to patient allocation based on acuity -ensuring rosters have appropriate skill mix and adequate staffing in case of sick calls and admissions Working as a Level 1 nurse on the ward with an allocation of up to 6 to 7 patients per shift
- Clinical Facilitator (2019 to 2023) & Clinical Educator (2020 to 2023) Belmont Private Hospital 1220 Creek Road Carina 4152 Providing education for all staff/VMOs and student nurses based on the NSQHS Standards Monitoring and reporting staff mandatory education on the Kineo online platform Providing orientation for students, New Graduate Nurses, Registrars and staff Managing the New Graduate Program for 8 positions Organising and facilitating monthly education calendars for staff Organising and facilitating the Education committee at BPH, consisting of staff representation from each department and a Consumer and Care representation Actively involved in Accreditation process for BPH in 2021 Providing MHFA education for non-clinical staff Providing BLS and ANTT practical training for Clinical staff Working in partnership with 17 QLD Universities and Educational Institutes, providing placement opportunities for Medical, EEN and RN students, ANSAT assessments and clinical assessments, rostering students on various shifts, monitoring student Managing 30 to 35 nursing students on average per week since 2019, this involves weekend rostering and make-up hours for students Managing and assigning students to provide COVID-19 screening for patients, VMOs an visitors during 2020-2021
- Patient care and management: Working in partnership/collaboration with the patient and their families to provide effective and therapeutic care and educating them on health care needs, conditions, and options/services that may be available to them Good Leadership skills from shift co-coordinating and acting Area manager roles, which involved delegating tasks to other staff on shift, leading, organising, liaising with the multi-Disciplinary team such as the doctors, community staff, charge nurse, medical doctors, psychologists, and security staff, organising transfer of care, discharges, and admissions, and basically running the ward safely and smoothly Clinical Risk assessment and monitoring, identifying new and potential risks and updating in clinical documentation Managing beds and gender appropriateness on patient level of acuity changes on the ward Monitoring for side effects of medications Attending and participating in clinical reviews Assessment and monitoring of the mental and physical state of patients and notifying the responsible physicians of any clinical changes Maintain patient medical records and confidential files Good/effective listening skills De-escalating skills especially with acutely agitated, psychotic and potentially physically/verbally aggressive patients Restraints and seclusion Accessing and following the policies/protocols of the hospital and nation Interpersonal and intrapersonal communication skills Flexible and adaptable to challenging situations Preceptor new staff and student nurses (both second year and Transition students) and providing support and guidance Have completed a preceptorship course in New Zealand I have worked with a lot of student nurses at BPH and enjoy teaching and providing support and encouragement to them Clinical skills, such as taking ECG, physical observations, and wound care management Working with young adults, adults the elderly, pregnant and post-partum women, Trauma informed care and challenging families and carers Empathy and compassion for patients Have a good temperament to work effectively in an acute setting Great positive attitude Safely administer intramuscular injections, often in challenging situations Good knowledge background in commonly used psychotropic medications Clear clinical documentation and use of screening tools such as MSE, HONOS, Clinical Risk assessment, Falls risk assessment Good computer skills, create student rosters, create reports for staff education compliance, Create PowerPoint presentations for education Monitoring of deteriorating patients with both mental disorders and medical conditions Ask for Security assistance when the level of acuity on the ward rises Correct escalation of care Aware of the need for appropriate skill mix per shift
- Specimen handling
- Venipuncture
Clinicalplacements
Te Whetu Tawera (ICU ward in mental health), Child and Family Unit (both ICU and LDU wards in mental health), Manaaki House (Community Adult Mental health), Te Whetu Tawera (ICU ward in mental health), Papakura Private Hospital, East care Accident and Emergency Centre, Te Korowhai Aroha- Community Mental Health, Ward 20 (General surgery) at Middlemore Hospital- surgical nursing, Ward 1 (Renal) at Middlemore Hospital- medical nursing, Ward 22 at Middlemore Hospital- Geriatric Mental Health, Intensive Community Team- Community Mental Health
Occupation
- Belmont Private Hospital, Registered nurse, Level 1, 0.2
- Toowong Private Hospital, Registered nurse, Level 1, 0.8
Registration
Australia, NMW0001679305
Emailaddress
janice.bhan@gmail.com,
janiceb@toowongprivatehospital.com.au
janice.bhan@aurorahealth.com.au
Personal Information
Date of Birth: 07/22/79
References
- Ros Lawton,
- Area Manager,
- Belmont Private Hospital, 33980111,
- roslyn.lawton@aurorahealth.com.au
- Roman Sheinker,
- Clinical Nurse/Nurse in Charge,
- Toowong Private Hospital, 37218000,
- RomanS@toowongprivatehospital.com.au
Hobbies and Interests
- Singing songs in my own language
- Camping and sitting by the camp fire
- Spending quality time with my family, especially, my 6 year old daughter
- Walking my little dog, Snowy
- Reading books, fantasy, romance
- Trying foods from different cultures
- Shopping
- Cooking meals for my family and friends
- Travelling and meeting new people
- Making new friends
- Valuing old friends
- Spending time at the beach
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mental health clinical nurse
Toowong Private Hospital
Jun.2024 - Current
Patient Flow Coordinator
Toowong Private Hospital
06.2024 - Current
Mental Health Registered Nurse
Belmont Private Hospital
06.2023 - Current
Clinical Facilitator/Educator
Belmont Private Hospital
01.2013 - Current
Mental Health Registered Nurse
Queensland Health, Mackay Base Hospital
03.2012 - 12.2012
Mental Health Registered Nurse
Auckland District Health Board
01.2008 - 01.2012
Phlebotomist
Diagnostic Med lab
11.2006 - 12.2006
Home Health Care Giver
Drakes Medox
01.2004 - 01.2007
Home Health Care Giver
Baptist Action
01.2000 - 01.2004
Kitchen Hand
Albany Motor lodge
01.1998 - 01.1999
Post Graduate Certificate in Mental Health Nursing -
University of Auckland
Bachelor of Health Science (Nursing) - Nursing
Manukau Institute of Technology
Clinical Facilitator Workshop -
Domestic and Family Violence Training- recognise and respond -
Authorised Mental Health Practitioner -
Mental Health First Aid Australia- Standard Mental Health First Aider -
Advanced Life Support Level 1 -
Root Cause Analysis -
Foundation studies -
Manukau Institute of Technology
Certificate in Communications plus (B+) -
Certificate in NZIM Workplace Communications (A+) -
Certificate in Advanced Science (A+) -
Certificate in Chemistry for Tertiary studies (A+) -
Foundation studies -
Manukau Institute of Technology
Fiji Seventh Form Examination -
Fiji School Leaving Certificate -
Fiji Junior Certificate -
Fiji Eighth Year Examination -
Bethel Primary School -
Bethel Primary School
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