Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Janice Black

Brisbane,QLD

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Recruiter Workforce Success

Murarrie, QLD
01.2020 - Current
  • Very high daily phone call screening,shortlisting candidates.
  • Referred qualified applicants to senior managers.
  • Phoned, Scheduled and conducted interviews.
  • Verified references and employment history.
  • Maintained applicant records and tracked feedback.
  • Conducted phone, face to face and virtual teams interviews to assess candidates' qualifications.
  • Performed reference checks and background screenings.
  • Coordinated onboarding, fostering strong relationships with candidates and clients.

Recruiter Assistant

Besst Recruitment - Business Closed
06.2019 - 12.2020
  • Searched Seek data database, conducted phone screenings, and shortlisted candidates while updating database results.
  • Reviewed job applications, resumes, and CVs to identify and refer qualified applicants to senior executives.
  • Scheduled and conducted interviews for potential candidates.
  • Performed reference checks and employment verifications.
  • Maintained and organized electronic applicant files, tracking feedback throughout the interview process.
  • Coordinated interviews and onboarding for new hires, fostering ongoing rapport with candidates and companies.

Account Manager

JDL Strategies
01.2008 - 02.2009
  • Cold called leads for property investment seminars.
  • Informed and booked customers for seminars.
  • Supported seminars and presentations.
  • Organized venue setups and managed attendees.
  • Connected with potential clients, addressed inquiries, and arranged follow-ups.
  • Conducted client interviews and provided investment strategy reports.
  • Coordinated with internal teams to meet deadlines.
  • Developed and maintained key account relationships for customer satisfaction.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Call Centre - Collections Account Manager

Cleanaway Waste Management Limited
02.1996 - 03.2007
  • Reviewed company accounts to identify delinquent payments and develop strategies for collecting outstanding debts
  • Negotiated payment plans with company accounts departments for overdue invoices and monitored progress.
  • Advised senior management on lending risks.
  • Maintained detailed records of all interactions with customers throughout the debt recovery process
  • Collaborated with sales, accounting, and customer service to resolve disputes.
  • Ensured compliance with debt collection laws and policies.
  • Utilized various computer software programs, such as JDE and Microsoft Excel, to track data related to debtor activity
  • Effectively negotiated debt repayments or schedules based on customers' financial situations, using excellent verbal skills to build ongoing customer rapport.

Call Centre - Regional Telephone Account Manager

Shop-A-Docket
05.1985 - 12.1995
  • As an account manager, I successfully sold advertising over the phone to a portfolio consisting of 24 Regional towns throughout Australia
  • Secured all telephone sales by generating leads
  • Collaborated with businesses to enhance their advertising strategies, successfully selling advertising blocks for contracts lasting 3 months, 6 months, or 1 year
  • Organized and assisted in creating campaign artwork and messaging, ensuring approval deadlines meet.
  • Promoted to Regional Supervisor, overseeing a team of 12 telephone sales staff.
  • Provided supervision, training, and coaching to ensure customer service and targets were met.
  • As Regional Supervisor, I achieved a record-breaking 114% budget performance, setting a new departmental standard.

Education

High School Diploma -

Lyneham High School
Canberra, ACT

Skills

  • Self-Motivated Work Ethic
  • Microsoft Office
  • Administrative Skills
  • Recruiting, Sourcing & Candidate Screening
  • Applicant Tracking Systems
  • Call Centre - Inbound & Outbound Calling
  • Team Collaboration
  • Time Management
  • Training and Onboarding
  • Strong Communication Skills

Certification

  • Cert 3 Business
  • Cert 4 Leadership & Management

References

References available upon request

Timeline

Recruiter Workforce Success

Murarrie, QLD
01.2020 - Current

Recruiter Assistant

Besst Recruitment - Business Closed
06.2019 - 12.2020

Account Manager

JDL Strategies
01.2008 - 02.2009

Call Centre - Collections Account Manager

Cleanaway Waste Management Limited
02.1996 - 03.2007

Call Centre - Regional Telephone Account Manager

Shop-A-Docket
05.1985 - 12.1995

High School Diploma -

Lyneham High School

Similar Profiles

CREATE PROFILE
Janice Black