JANICE BROOKS
Tannum Sand,Australia
Summary
Dynamic professional with a proven track record at all Job I have been in, excelling in customer service and team leadership. Adept at driving customer satisfaction and safety compliance, consistently exceeding sales targets. Recognized for exceptional problem-solving abilities and a commitment to quality service delivery, fostering a positive environment for both staff and customers.
Overview
13
13
years of professional experience
Work History
Housekeeping/Amenities/Groundskeeper
Discovery Parks
Tannum Sands, Australia
08.2017 - 07.2021
- Providing 5-star Motel experience for guests
- Working within Safety requirements
- Stripping and Cleaning Rooms
- Restocking Linen
- Supporting and Contributing to Management Idea's and Decisions
- Achievements: Consistently providing exceptional Service, Cleanliness and Quality Deliverance
Sales/Shift Supervisor
Coles
Tannum Sands, Australia
08.2014 - 04.2017
- Driving a team to deliver exceptional customer service
- Create a safety centric work environment
- Provide feedback both positive and areas of opportunity to team members
- Deliver exceptional customer service to increase referral rates and return customers
- Achievements: Driving a shift team to deliver on the Coles promise and increase customer satisfaction
Sales/Shift Supervisor
Dick Smith Electrical
Gladstone, Australia
01.2009 - 12.2014
- Exceeding sales targets at all time
- Building strong referrals through delivering an exceptional customer experience
- Maintaining up to date product knowledge to guide existing and new clients
- Adjust sales strategies to meet the customer flow and spend level
- Coaching and mentoring new team members to deliver a seamless sales process.
- Achievements: Consistently and continually exceeding sales targets in a highly competitive market
Support Worker/ NDIS Card Holder
Sundale Bindaree age care centre
Boyne Island, Australia
- Manager of laundry and cleaning staff
- Management and organisation/delivery of laundry and Linen for 40 residents
- Housekeeping and laundry of 40 residents rooms including training of new staff and liaise with management for future improvements of residents needs and cares in accordance with their individual needs
- All within working in the workplace health and safety scope being the workplace health and safety representative
Manager
Brisbane Tile Factory
Colour Consultant
Tile Factory Gladstone
Sales person
Sportscene
Impact Manager
Woolworths
Skills
- Customer needs assessment
- Quality service delivery
- Customer satisfaction measurement
- Safety awareness
- Profit and loss management
- Interpersonal skills
- Human behavior understanding
- Effective questioning
- Support and assistance
- Work-related reading and writing
- Staff training
- Team leadership
- Customer service
- Cleaning protocols
- Safety compliance
- Grounds management
- Equipment maintenance
- Attention to detail
- Problem solving
- Work progress monitoring
- Adaptability
- Coordination skills
- Decision making
- Teaching strategies
- Time management
- Persuasion techniques
- Knowledge application
- Instructional abilities
- Problem identification and resolution
- Conflict resolution strategies
- System evaluation and improvement
- Motivation and development of others
- Legislation and employment procedures knowledge
- Goal setting and planning
- Problem-solving
Other Noted Experience
- Manager — Brisbane Tile Factory
- Colour Consultant —Tile Factory Gladstone
- Sales person — Sportscene
- Impact Manager - Woolworths
References
- Catriona Mitchell, 0425 401 744
- Samantha Duguid, 0452 052 535
- Sharon Hill, 0419 767 128
Transferable Skill Set
- Understanding customer needs, providing good quality service, and measuring customer satisfaction.
- Safety Centric
- Profit and Loss focus
- High level interpersonal skills
- Understanding why people react the way they do.
- Listening to others, not interrupting, and asking good questions.
- Looking for ways to help people.
- Reading and writing work related information for co workers and others
- Thinking about the pros and cons of different ways to solve a problem.
- Keeping track of how well work is progressing so you can make changes or improvements.
- Being adaptable and coordinating work with other people.
- Figuring out the pros and cons of different options and choosing the best one.
- Figuring out the best way to teach or learn something new.
- Managing your own and other peoples' time to get work done.
- Talking people into changing their minds or their behaviour.
- Being able to use what you have learnt to solve problems now and again in the future.
- Teaching and providing instruction to people how to do something.
- Noticing a problem and figuring out the best way to solve it.
- Bringing people together and trying to sort out their differences.
- Measuring how well a system is working and how to improve it.
- Motivating, developing, and directing people as they work, and choosing the best people for the job.
- Understanding legislation and employment procedures to ensure appropriate care for clients.
- Ability to decide on goals and putting together a detailed plan to get the work done.
Licenses And Tickets
- Open driver's license
- Working with heights
- Confined spaces (current)
- NDIS card (current)
- Blue card (current)
- First aid, advanced first aid (current)
Timeline
Housekeeping/Amenities/Groundskeeper
Discovery Parks
08.2017 - 07.2021
Sales/Shift Supervisor
Coles
08.2014 - 04.2017
Sales/Shift Supervisor
Dick Smith Electrical
01.2009 - 12.2014
Support Worker/ NDIS Card Holder
Sundale Bindaree age care centre
Manager
Brisbane Tile Factory
Colour Consultant
Tile Factory Gladstone
Sales person
Sportscene
Impact Manager
Woolworths