Janice Callaghan
Blaxland,NSW
Summary
Experienced Rostering/Administration Assistant with a background in community service.
Proficient in effective communication via phone, WhatsApp, and email to ensure participants receive timely and essential services. Skilled in building rapport with participants and their families, while effectively aligning support workers with client preferences and needs. I can work independently and as part of a team, work under pressure, have the ability to solve problems quickly, and have a willingness to learn; I can adapt to new programs quickly. I am friendly, compassionate, and reliable.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Rostering/Administration Assistant
Healthcare
Norwest, NSW
10.2024 - Current
- Scheduling a monthly roster using Visual Care.
- Data Entry.
- Filling unallocated shifts daily due to late cancellations, sick leave, and annual leave.
- Liaising daily with participants, families, coordinators, and staff members via phone, communication app, and emails.
- Updating participants and employees preferences and personal details.
- Arrange interviews for participants and support worker.
- Prioritising my work by filling shifts that are required on the day and sorting through emails.
- Personally covering shifts when required.
- Compliance checks.
- On call after hours.
- MS Office, Word, Outlook, Excel, and WhatsApp.
Community Support Worker
Drake Medox/Self Employed
Sydney , NSW
01.2024 - 09.2024
- Engage in meaningful conversation, socialisation and providing personal care assistance.
- Transport clients to medical appointments, shopping venues, entertainment events, and social activities.
- Built strong relationships with clients to deliver emotional support and companionship.
- Prepared nutritional meals to support healthy nutrition.
- Supported the daily hygiene needs of clients by assisting with bathing, dressing, dental care, and personal grooming.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with daily living activities, running errands, and household chores.
- Transported the client to and from medical appointments with safety and efficiency.
- Provided safe mobility support to help clients move around their homes and public spaces.
- Writing accurate daily progression notes.
- Verbal handover at the start of the shift and the end of the shift.
Education
Certificate 111 - Community Services
TAFE NSW
Wentworth Falls, NSW12-2021
Skills
- Roster management
- Data entry
- Compliance checks
- Fast learner
- Effective communication
- Time management
- Flexibility and adaptability
- Problem-solving
- Relationship building
- File and record keeping
- Decision-making
- Microsoft Office Suite
- Administrative support
Certification
- NDISWC, WWCC, criminal history check, First Aid, and CPR
Timeline
Rostering/Administration Assistant
Healthcare
10.2024 - Current
Community Support Worker
Drake Medox/Self Employed
01.2024 - 09.2024
Certificate 111 - Community Services
TAFE NSW
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