Janice Hollings
Mackay,QLD
Summary
Dedicated Sales professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Manager
OzCar
02.2024 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Mentored junior finance staff, fostering professional development and strong team dynamics.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
Sales Coordinator
The Good Guys
04.2021 - 02.2024
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Conducted market research to stay informed of industry trends, competitor activities, and emerging opportunities.
- Coordinated product demonstrations and presentations to showcase key features and benefits to potential clients.
Sales Coordinator
The Good Guys
08.2016 - 04.2021
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Conducted market research to stay informed of industry trends, competitor activities, and emerging opportunities.
- Coordinated product demonstrations and presentations to showcase key features and benefits to potential clients.
Sales Person
Harvey Norman
08.2015 - 08.2016
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
Sales Floor Manager
Harvey Normans
06.2009 - 06.2015
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Demonstrated product and answered questions for prospective customers.
- Trained and supported sales force with closing deals.
- Partnered with operations team to achieve company revenue and profit goals.
- Supervised tasks, personnel and clients for Retail company with high sales numbers.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Overcame objections and closed sales while following company policies and legal requirements.
- Identified, qualified and closed business opportunities for White Goods and Smalls department.
Education
High School Diploma -
Edgecumbe College
Edgecumbe, New Zealand11.1979
Skills
- Financial Management
- Customer Service
- Project Management
- Employee Management
- Documentation And Reporting
- Customer Relationship Management
- Decision-Making
- Negotiation
- Issue Resolution
- Customer Relations
- Sales and Marketing
- Team Building and Leadership
- Product Launches
Certification
- Finance Accreditation, Liberty Finance - 2024
- Finance Accreditation, Pepper Finance - 2024
- Finance Accreditation, Greenlight Finance - 2024
- Finance Accreditation, Angle Finance - 2024
- Insurance Accreditation, Allianz Insurance - 2024
Timeline
Business Manager
OzCar
02.2024 - Current
Sales Coordinator
The Good Guys
04.2021 - 02.2024
Sales Coordinator
The Good Guys
08.2016 - 04.2021
Sales Person
Harvey Norman
08.2015 - 08.2016
Sales Floor Manager
Harvey Normans
06.2009 - 06.2015
High School Diploma -
Edgecumbe College
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