JANICE HUMPHREYS
Wilsonton TOOWOOMBA,QLD
Summary
Organized, honest and dependable person successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cook position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Everywhere I have been employed I have been an asset to the company that I have worked for, I am able to make on the go decisions.
Overview
55
55
years of professional experience
Work History
Residential Retirement Manager, Cook, Customer Rel
New Lindum PTY LTD
02.2004 - 06.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved safety procedures to create safe working conditions for workers.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cook
New Lindum PTY LTD
02.2004 - 06.2022
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Roadhouse/Owner/Operator
SELF EMPLOYED
08.1995 - 01.2003
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Master Hairstylist
Self-employeed
08.1977 - 06.1993
- Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate styling techniques.
- Boosted salon revenue by offering innovative styling services and promoting retail product sales.
- Performed precision haircuts and advanced color techniques for diverse clientele, resulting in high levels of customer retention.
- Collaborated with fellow stylists to create a welcoming and professional atmosphere, fostering positive client relationships.
Junior Hairdresser
SELIGMAN & LATZ
01.1975 - 03.1976
- Enhanced client satisfaction by providing personalized haircuts and styling services based on individual preferences.
- Assisted senior stylists in complex coloring procedures for improved client experience.
- Maintained a clean and organized salon environment, contributing to an efficient and professional atmosphere.
- Increased customer loyalty with exceptional communication skills and genuine interest in their needs.
Apprentice Hairdresser
Mrs M, ATKINSON
07.1971 - 02.1975
- Enhanced client satisfaction by providing high-quality haircuts, color services, and styling techniques.
- Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
- Developed strong relationships with clients through excellent communication and customer service skills.
- Contributed to the salon''s success by actively participating in promotional events and marketing initiatives.
- Attended professional development workshops to stay current on industry trends and advanced styling techniques.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Acquired expertise in handling diverse hair types by working with clients of different ethnicities and backgrounds.
- Ensured proper inventory management by accurately tracking product usage during appointments and restocking supplies as needed.
- Provided exceptional customer service by promptly addressing concerns or complaints from clients regarding their experience at the salon.
- Safeguarded client confidentiality by keeping accurate records of treatments performed while maintaining privacy protocols.
- Expanded clientele base through word-of-mouth referrals resulting from consistently exceeding expectations in haircutting, styling, and coloring services provided.
- Supported salon growth through active participation in local community events showcasing hairstyling talents.
- Upheld highest standards of professionalism throughout all interactions with clients, colleagues, supervisors.
- Delivered outstanding results under pressure during peak hours while maintaining composure.
Hairdresser Assistant
Mrs M. ATKINSON
08.1967 - 07.1971
- Improved client satisfaction by providing exceptional service and maintaining a clean, organized salon environment.
- Assisted hairdressers in efficiently completing appointments by preparing clients for services and maintaining supplies.
- Enhanced stylist productivity with timely shampooing, conditioning, and blow-drying of clients'' hair.
- Ensured customer satisfaction through thorough consultation prior to services and addressing concerns promptly.
- Supported smooth salon operations by managing appointment schedules and confirming bookings with clients.
- Contributed to a positive work atmosphere with strong teamwork, clear communication, and adaptability under pressure.
Education
No Degree - UNISEX HAIRDRESSING
WORSLEY COLLEGE of FURTHER EDUCATION
MANCHESTER, ENGLAND06.1975
Skills
- [Equipment] operation
- Attention to Detail
- Research
- Multitasking Abilities
I volunteer the coordination of the canteen at Brothers Junior Rugby Club.
At the moment I currently co-ordinate the canteen at Brother's Junior Rugby Club.
I have been doing this for maybe 3 years, I love it and while I have been doing this the Canteen
has transformed, amazingly, caused through my direction but also having a great group of volunteer's.
I also enjoy knitting, crochet, sewing and gardening
work ethic
I have a work ethic second to none. I retired in June 2022, due to my husband's health,
our work position was really a two person role. I did this virtually alone for 3 years.
It did get too much for me, so we retired, now, I am driving myself mad, feeling like
I have no purpose. I need interaction with people and a challenge.
Timeline
Residential Retirement Manager, Cook, Customer Rel
New Lindum PTY LTD
02.2004 - 06.2022
Cook
New Lindum PTY LTD
02.2004 - 06.2022
Roadhouse/Owner/Operator
SELF EMPLOYED
08.1995 - 01.2003
Master Hairstylist
Self-employeed
08.1977 - 06.1993
Junior Hairdresser
SELIGMAN & LATZ
01.1975 - 03.1976
Apprentice Hairdresser
Mrs M, ATKINSON
07.1971 - 02.1975
No Degree - UNISEX HAIRDRESSING
WORSLEY COLLEGE of FURTHER EDUCATION
Hairdresser Assistant
Mrs M. ATKINSON
08.1967 - 07.1971
Similar Profiles
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
Cathrine FryCathrine Fry
Swim Teacher and Operations Manager at Kiramal Pty Ltd / Daltrla Pty LtdSwim Teacher and Operations Manager at Kiramal Pty Ltd / Daltrla Pty Ltd
Peta MadiganPeta Madigan
Worker Volunteer at Loaves & Fishes Food BankWorker Volunteer at Loaves & Fishes Food Bank
Kylie WilsonKylie Wilson
Merchandiser at Retail taskerMerchandiser at Retail tasker