JANICE LEE
Glenning Valley,NSW
Summary
Dedicated Community Services Specialist and case manager with extensive experience in managing complex cases involving at-risk children. Proven track record in enhancing community engagement, delivering high-quality client services, and conducting thorough investigations while adhering to best practices. Recognized for exceptional communication, crisis intervention, and organizational skills that drive evidence-based outcomes and support marginalized populations. Committed to leveraging these strengths to foster positive community relationships and improve quality of life for individuals served.
Overview
23
23
years of professional experience
Work History
Disability Employment Consultant
Matchworks
Central Coast , NSW
09.2024 - Current
- Actively recruited employers through presentations at job fairs, conferences and meetings to promote hiring people with disabilities.
- Connected individuals seeking work experience or internships opportunities within their field of interest.
- Assisted clients in developing effective communication strategies when interacting with prospective employers.
- Created customized training programs tailored toward meeting the needs of persons with physical or mental impairments.
- Maintained compliance and quality service provisions in line with government legislation and procedures pertaining to mutual obligations of jobseekers.
Chiropractic Assistant
About You Chiropractic
Erina, NSW
12.2022 - 10.2024
- Provided assistance with other duties, as assigned by the chiropractor.
- Maintained patient records and updated information in the electronic health record system.
- I greeted patients, verified the care management plan, and collected payments.
- Assisted chiropractors with treatments, including patient exams and note-taking.
- Monitored appointment schedules throughout the day to ensure proper flow of operations.
- Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
- Scheduled appointments for patients both in person and over the phone.
- Instructed patients on how to use therapeutic exercises and stretches properly at home to speed recovery time.
National Senior Safeguarding Practice Advisor/ Consultant
The Salvation Army
02.2019 - 11.2022
- Working in a large team with a focus on operational needs, implementing safeguarding provisions inclusive of legislation, compliance, advice, training, support, and adherence to policies and procedures.
- To lead the implementation of the Child and Vulnerable People Safety Framework across TSA, including training, advice, monitoring safeguards, and compliance.
- Management and revision of all safeguarding cases, and provide advice and coaching regarding the management of new and ongoing cases of allegations concerning persons of concern.
- Providing advice, support, and guidance to service delivery managers, personnel, and Ministers of Religion regarding related policies, procedures, legislative obligations, and safeguarding responses.
- Coordinating internal and external investigations.
- Conducting workplace investigations, reportable conduct investigations, and preliminary investigations.
- Compiling data for the policy and compliance units.
- Managing a State based sex offender registry
Team Leader, Child Protection
Territory Families
Alice Springs
07.2014 - 01.2019
- Working as a Team Leader in various areas such as Regional Response, Reunification, Investigations, and the Out of Home Care Teams, my role required the management of and leading specialized teams of Child Protection Practitioners and Aboriginal Community Workers, with a focus on specific projects across the entire Child Protection spectrum in the Central Australia region.
- Leading and managing a team of 11 staff members with various areas of expertise in Child Protection.
- Collating fortnightly reports to management regarding traction and team progress.
- Providing support, supervision and undertaking performance improvement reports with aboriginal community welfare workers and child protection staff members
- Participating in the recruitment and HR process of new employees
- Managing day to day operations of a specific child protection team
- Developing project plans that are submitted to the Chief Executive Officer and Regional Executive Directors for responses and considerations.
- Implementing and managing specific projects.
Contract File Review Officer, Domestic Violence Program
NPY Women's Council
03.2015 - 07.2016
- Employed on a contractual basis to complete and review files for the Domestic Violence Team within the Service.
- Completing case reviews of service users of the domestic violence support team to ascertain viability for case closure, and recommendations.
Senior Child Protection Practitioner
Department of Child Protection
Western Australia
08.2010 - 08.2014
- Working in the intake, investigations, and assessment team, I undertook the role of an authorized officer according to the relevant legislation, departmental policies, practice standards, and procedures.
- Conducted comprehensive assessments under the Signs of Safety framework model.
- Participated in regular community night patrol responses to at-risk young people on the streets.
- Successfully engaged and built working relationships with families and stakeholders in often challenging, volatile situations.
- Conducted numerous successful, complex investigations into young people and children at risk.
- Developed an expertise in investigation techniques and gathering evidence.
- Coordinated and completed kith-and-kin assessments of potential foster carers.
- Was the allocated case worker for all cases from a FIFO remote aboriginal community
Team Leader of the Youth Streetworks Outreach Service and Family Reunification Child Protection Teams
Territory Families
03.2010 - 07.2011
- Collating fortnightly data collection and briefing reports to the Child Protection Manager, Mayor, town Treasurer, Government Directors, and Ministers.
- Assisted in the development, design, implementation, and evaluation of two new child protection programs within the Northern Territory.
- Providing support and supervision to Aboriginal community welfare workers and child protection staff members across two teams/programs.
- Delivered community education on child protection programs and mandatory reporting.
- Participated in the NT Government's child protection inquiry, reform, and restructure.
- Developed and managed an after-hours child protection triage response service.
- Extensive liaison with media personnel around departmental responses, as required.
- Supervising, supporting, coaching, and developing staff over two teams.
- Participating in the recruitment and HR process of new employees.
- Developing program policies, procedures, and operational manuals.
- Managing day-to-day operations of two child protection teams.
- Coordinated and chaired a youth-at-risk response committee with local key stakeholders.
- Chaired case conferences and case plan meetings.
Senior Case Manager/Supervisor
Berry Street Victoria
06.2005 - 05.2011
- Working across multiple programs, including Lead Tenant, Residential Services, Home-Based Care, High Risk Intensive Support and Adolescent Support, LAC Portfolio.
- Responsible for the 'Looking After Children' portfolio, supervising staff and operations, while managing, investigating, and concluding young person-at-risk cases.
- Developed numerous high-quality LAC, court, and case plan reports and assessments.
- Implemented case management responses to young people into independent living
- Developed an expertise in dealing with challenging and aggressive behaviours
- Successfully stabilized many high-risk, vulnerable young people and children to progress to independent living.
- Successfully managed and resolved protective order risk issues, and high-risk registered clients.
- Successfully recruited, inducted, and trained new lead tenant carers.
- I worked on call after hours, responding to the crisis service line.
- Provided advocacy, support, and goal-setting with young people and their families.
- Conducted fortnightly care team and young person case meetings with professionals.
- Provided holistic care services to residential staff, the young person, or carers.
- Conducted strength-based and risk assessments, enabling positive outcomes.
- Worked closely with the police to gather vital evidence of criminal activity.
- Developed numerous young people's lives and independent skills.
Recruitment/ Training & Assessment Officer
Good Shepherd Youth & Family Services
01.2010 - 06.2010
- Conducted foster caregiver assessments under the guidelines of the Step by Step - Shared Stories, Shared Lives assessment tool.
- Undertook initial inquiries from the public interested in becoming foster caregivers.
- Provided training to newly recruited foster care applicants.
- Presented assessment reports to the CAP (Caregiver Assessment Panel) in order for foster carers to be accredited.
- Worked unsupervised and autonomously within the role.
- Undertook weekly supervision with the HBC Team Leader in order to provide regular updates and feedback on new initial inquiries, follow-ups, and assessments in progress.
- Upheld strict deadlines for assessments to be presented at the CAP.
Child Protection Practitioner (CAFW2)
Department of Human Services
01.2002 - 01.2005
- Working in the adolescent specialist, intake and response investigations teams I undertook the role of an authorised officer according to the relevant legislation, departmental policies, practice standards and procedures
- Initially I was employed as an entry level professional however advanced to a CAFW2 level after a 6 month period due to my well developed skills and abilities
- Conducted comprehensive assessments under the Victorian Risk Assessment Framework model
- Successfully used outstanding interpersonal skills to liaise with families and stakeholders
- Conducted numerous successful complex investigations into young people at risk
- Developed an expertise in investigation techniques and gathering evidence
- Case managed and successfully provided resolutions to child abuse cases
Education
Diploma in Kinesiology -
Diploma in Management -
Charles Darwin University
Diploma in Community Services -
Welfare Studies AIWCW
Certificate in Dual Diagnosis -
RMIT University
Skills
- Case management
- Assessment skills
- Risk identification
- Compliance Management
- Technical Report Writing
- Strong Interpersonal Communication
- Negotiation skills
- Management skills
- Team Morale Enhancement
- Organizational skills
- Effective Coordination
- Prioritization and Time Management
- Rapport building
- Customer Engagement
References
Referees on request
Training
- The Westermann Aboriginal Symptom Checklist for Youth (WASC-Y) - IPS
- Working with and engaging involuntary at risk young people - DoHS
- Working with high risk infants and child development - Berry Street
- Cultural Formulation of Aboriginal Mental Health Assessment - IPS
- Assessment of aboriginal clients with Mental Health issues - IPS
- Effective communication with aggressive clients - Berry Street
- Working with and understanding sibling sexual abuse - DoHS
- Working with and forensic interviewing of children - DoHS
- Working with young people who sexually offend - DoHS
- Cultural Validation of Culture-Bound Syndromes - IPS
- Workplace Investigation Training - TSA
- Domestic Violence within families - Berry Street
- Aboriginal Cultural Awareness Training - DCF
- Child and Adolescent development - DoHS
- Aranda Aboriginal Language course - DCF
- Young people and trauma - Berry Street
- Signs of Safety Framework model - DCP
- 4WD Certificate course - DCF
- CCIS Training - DCF
Timeline
Disability Employment Consultant
Matchworks
09.2024 - Current
Chiropractic Assistant
About You Chiropractic
12.2022 - 10.2024
National Senior Safeguarding Practice Advisor/ Consultant
The Salvation Army
02.2019 - 11.2022
Contract File Review Officer, Domestic Violence Program
NPY Women's Council
03.2015 - 07.2016
Team Leader, Child Protection
Territory Families
07.2014 - 01.2019
Senior Child Protection Practitioner
Department of Child Protection
08.2010 - 08.2014
Team Leader of the Youth Streetworks Outreach Service and Family Reunification Child Protection Teams
Territory Families
03.2010 - 07.2011
Recruitment/ Training & Assessment Officer
Good Shepherd Youth & Family Services
01.2010 - 06.2010
Senior Case Manager/Supervisor
Berry Street Victoria
06.2005 - 05.2011
Child Protection Practitioner (CAFW2)
Department of Human Services
01.2002 - 01.2005
Diploma in Kinesiology -
Diploma in Management -
Charles Darwin University
Diploma in Community Services -
Welfare Studies AIWCW
Certificate in Dual Diagnosis -
RMIT University
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