- Music
- Pilates
- Dancing
- Swimming
- Gym Workouts
Janice McPeake
Summary
Compassionate Case Manager experienced in Death Claim environment . Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
17
17
years of professional experience
Work History
Case Manager (Death Claims)
Aware Super
10.2021 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Handled difficult calls, including complaints by actively listening, demonstrating genuine concern for the caller's situation and maintaining a clam and professional manner.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Sales Retention Specialist
Medibank Health Solutions
06.2008 - 09.2021
- Evaluated competitor offerings regularly and adjusted strategies accordingly to maintain an edge in the market.
- Exceeded monthly retention targets consistently by building rapport and trust with clients during interactions.
- Provided comprehensive training sessions for new team members on effective sales retention strategies and techniques.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Higher National Diploma (2yrs) - Consumer & Marketing Studies
Caledonian University
Glasgow06-1993
Skills
- Problem-solving
- Case management
- Time management
- Positive attitude
- Case documentation
- Active listening
- Email and telephone etiquette
- Relationship building
Interests
Timeline
Case Manager (Death Claims)
Aware Super
10.2021 - Current
Sales Retention Specialist
Medibank Health Solutions
06.2008 - 09.2021
Higher National Diploma (2yrs) - Consumer & Marketing Studies
Caledonian University
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