Janice Santos-Boaron
Point Cook,VIC
Summary
Holding an degree in Health Science majoring in Psychology and Disability and demonstrating a solid history of working in collaborative and dynamic environments, I'm now looking for the next challenge in my career. Highly motivated, and a qualified professional specializing in recruiting, operational management and employee engagement. Adept at building positive relationships with both employees and other team members.
Overview
16
16
years of professional experience
Work History
Support Worker
JUST FOR YOU CARE
04.2022 - 10.2023
- Assisted clients with household tasks such as groceries, meal preparation, general cleaning and gardening as directed by Rostering Manager
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Communicating and reporting clients’ needs, additional supports if required, and complaints to the Rostering Coordinators
- Demonstrated practice in enabling clients to exercise choice and be as independent as they want to be
Administrative Assistant
DIRECT MORTGAGES
03.2019 - 01.2022
- Preparing all required loan documentation within agreed service levels
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Set up, stored and updated customer files, broker records and regulatory paperwork.
Maternity Leave Gap
Family
03.2013 - 02.2019
- During this pause in my career, my husband and I decided to grow and our family.
- Whilst nurturing three young children, I also choose to challenge myself by simultaneously completing my Bachelors degree in Health Science
Executive Assistant
HARRIS SCARFE
10.2012 - 03.2013
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Handled confidential and sensitive information with discretion and tact.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
Co-owner and Manager
BELLAPIERRE Mineral Makeup
07.2010 - 06.2012
- Managed the day-to-day business operations of cosmetics kiosks within shopping centres at various Melbourne locations
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Recruitment Consultant (secondment Role)
COMMONWEALTH BANK
02.2010 - 05.2010
- Operated and maintained applicant tracking and candidate management systems.
- Hired employees and initiated new hire paperwork process.
- Managed recruitment process to keep candidates informed about application status and meet organizational recruitment goals.
- Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
- Identified and sourced qualified candidates for open positions to meet organizational needs.
- Provided support to hiring managers and HR teams to keep recruitment processes aligned with organizational goals.
Work Force Planning Manager
BMS TELECORP
02.2008 - 01.2010
- Maintain in-house workforce system and data integrity
- Maintaining relationships with external recruitment companies
- Fostered relationships with internal personnel to cultivate optimal service levels, attrition and quality.
- Managed team, driving productivity and reducing process lags by training staff in best practices and procedures.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Education
Bachelor of Health Science - Psychology and People, Society and Disability
Deakin University
Mount St. Joseph's Girls College
First Aid & CPR
Australia Wide Fist Aid
Melbourne, VIC11.2022
Skills
- Educational background in Disability
- Excellent communication skills
- Proactive in a dynamic environment
- Able to perform multiple tasks with minimal supervision
- Acute attention to detail and work towards deadlines
- Emphasis on collaboration and team work
- Strong focus on customer service
Technology Summary
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
References
ALICIA GANGELL, Former Recruitment Manager, Commonwealth Bank / Harris Scarfe, 0407 518 615 STUART EDWARDS, Former Campaign Manager, BMS Telecorp, 0430 776 884
Volunteer
LifeLine Australia Volunteer - Crisis Support Worker
Timeline
Support Worker
JUST FOR YOU CARE
04.2022 - 10.2023
Administrative Assistant
DIRECT MORTGAGES
03.2019 - 01.2022
Maternity Leave Gap
Family
03.2013 - 02.2019
Executive Assistant
HARRIS SCARFE
10.2012 - 03.2013
Co-owner and Manager
BELLAPIERRE Mineral Makeup
07.2010 - 06.2012
Recruitment Consultant (secondment Role)
COMMONWEALTH BANK
02.2010 - 05.2010
Work Force Planning Manager
BMS TELECORP
02.2008 - 01.2010
Bachelor of Health Science - Psychology and People, Society and Disability
Deakin University
Mount St. Joseph's Girls College
First Aid & CPR
Australia Wide Fist Aid
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