Janice Antoinette Francis
Melbourne,VIC
Summary
Enthusiastic final year law student with experience in a fast-paced working environment, with the personal drive and accountability to improve skills and delivery results. A demonstrated commitment to customer service, and collaborative team player. Possessing excellent communication skills, integrity and attention to detail and commitment to learn and develop within the legal sector.
Overview
12
12
years of professional experience
Work History
Registered Nurse
Knox Private Hospital
08.2019 - Current
- Completed Graduate Nursing Program through successfully completion of rotations through specialties of orthopaedics, neurology and colorectal.
- Diligent adherence to National professional standards, local policies and evidence based guidelines to promote optimal patient outcomes.
- Participated in ongoing professional development to keep up to date with evidence-based practices and competency development to develop clinical skills.
- Provided exceptional care of post-operative orthopaedic and neurological patients, providing continuous assessment, appropriate intervention and escalation of post operative complications as required.
- Collaborated within multi disciplinary team daily to assess and deliver appropriate treatment in rapidly changing conditions.
- Provided exceptional care for COVID positive patients as part of COVID Community Team, caring for positive residents during acute hospital admission as well as delivering nursing care in aged care facility. Implementing procedures and providing education to residents and aged care workers on appropriate infection control protocols.
Volunteer Paralegal (Human Rights Law Program)
Asylum Seeker Resource Centre
07.2023 - 12.2023
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted lawyers with case management through research and analysis of relevant laws and regulations.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Transcription of tribunal hearings.
Clerical Officer
Victorian Cytology Service
02.2016 - 07.2019
- Performed high volume data entry with diligent attention to detail, quality control and matching of patient information against database records.
- Monitored and responded to high volume of practitioner telephone enquiries.
- Carried out confidential result reporting to medical practitioners.
- Provided exceptional customer service in Reception to both external patients and medical professionals as well as internal staff, addressing inquiries promptly and professionally.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Retail Sales
My Chemist Retail Group
02.2012 - 06.2018
- Established excellent customer satisfaction with general advice and queries, increasing sales.
- Competently ensured stock and inventory levels
- Supported efficiency in dispensary with management of scripts
Education
Bachelor of Laws -
Deakin University
Melbourne, VIC06.2024
Bachelor of Nursing -
University of Southern Queensland
Toowoomba 04.2019
Victorian Certificate of Education -
St Monica's College
Epping, VIC2009
Skills
- Team Work
- Time Management
- Problem Solving
- Adherence to Quality Standards
- Excellent Oral and Written Communication
- Advocacy
- Administrative Support
- Legal Research
Timeline
Volunteer Paralegal (Human Rights Law Program)
Asylum Seeker Resource Centre
07.2023 - 12.2023
Registered Nurse
Knox Private Hospital
08.2019 - Current
Clerical Officer
Victorian Cytology Service
02.2016 - 07.2019
Retail Sales
My Chemist Retail Group
02.2012 - 06.2018
Bachelor of Laws -
Deakin University
Bachelor of Nursing -
University of Southern Queensland
Victorian Certificate of Education -
St Monica's College
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