Summary
Overview
Work History
Education
Skills
Accomplishments
Referees
Timeline
Generic

Janidu Higgoda

Brunswick

Summary

Competent individual ready to take on a demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Ability to manage multiple priorities with a positive attitude, excellent time management, and problem-solving skills. Team player with a drive to reach organizational goals and focused on customer satisfaction and team productivity.

Overview

4
4
years of professional experience

Work History

Team Leader Manager

Krispy Kreme
07.2024 - Current
  • Managing Stock: Completing stock take, ordering stock, managing stock levels, and recording waste.
  • Cash Handling: Using a POS system, counting safes and tills, making deposits and handling variances.
  • Managing Staff: Training new staff, delegating tasks, arranging shift times as well as breaks and planning, monitoring, and appraising.
  • Problem Solving: Dealing with high pressure situations, dealing with customer complaints, and offering solutions to range of different circumstances.

Crew Team Member

Krispy Kreme
07.2022 - 07.2024
  • Worked front counter, drive-thru and other areas.
  • Used proper techniques to prepare food and ingredients.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Recorded orders by answering customer questions and entering requests in the system.
  • Operated register to process payments and collect cash payments for order totals.
  • Escalated problems or complaints to the relevant supervisor or manager for resolution.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of the restaurant to promote a clean image.

Kitchen Steward

Crown Melbourne
03.2022 - 05.2022
  • Assisted front and back of house personnel in spot cleaning floors and maintaining a welcoming environment for team members and guests.
  • Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
  • Washed utensils, cookware, dishes and trays.
  • Tasked with the removal of garbage and refuse, mopping and sweeping floors and washing walls.
  • Cleaned and maintained floors and walls in the kitchen and dishwashing area, reducing falls among staff members.
  • Scraped, washed and efficiently restacked dishware, utensils and glassware to keep the kitchen ready for customer demands.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized

Crew Member

McDonald’s
02.2021 - 03.2022
  • Assisted other team members to achieve goals.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of the restaurant to promote a clean image.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Prepared products following restaurant, health and safety standards and procedures.
  • Trained new team members on procedures, customer service and sales techniques.

Domestic Cleaner

Jarvis Home Services
12.2020 - 03.2021
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Education

Bachelor of Computer Science - Cyber Security

RMIT University
Melbourne, VIC
07.2024

High School Diploma -

Lyceum International School
Sri Lanka
07.2019

Skills

Personal skills

  • Highly dependable
  • Adaptability
  • Friendly and helpful
  • Multi-tasker
  • Time Management
  • Flexibility
  • Communication Skills
  • Creativity
  • POS Transactions
  • Customer Engagement
  • Cash Handling
  • Experience in Oracle

Accomplishments

    McDonald's: Crew of The Month (December 2021)

Referees

Cassandra Salem (Store Manager)

Krispy Kreme | 0421926087


Cindy Xue (Assistant Store Manager)

Krispy Kreme | 0426633164

Timeline

Team Leader Manager

Krispy Kreme
07.2024 - Current

Crew Team Member

Krispy Kreme
07.2022 - 07.2024

Kitchen Steward

Crown Melbourne
03.2022 - 05.2022

Crew Member

McDonald’s
02.2021 - 03.2022

Domestic Cleaner

Jarvis Home Services
12.2020 - 03.2021

Bachelor of Computer Science - Cyber Security

RMIT University

High School Diploma -

Lyceum International School

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Janidu Higgoda