Janie Lea Fowler

• Served as primary contact for disaster relief grant inquiries via online and telephone channels.
• Processed grant applications, ensuring accuracy and timely submission.
• Facilitated communication between Smart Service stakeholders and customers to enhance collaboration.
• Executed administrative tasks, managing requests and referrals with efficiency.
• Ensured compliance with customer identification and privacy procedures during all interactions.
• Utilized effective listening techniques to gather necessary information for grant qualification.
• Maintained empathy throughout interactions, prioritizing customer interests.

• Examined funding documents, including title search and mortgage schedules, for accuracy and compliance.
• Ensured lending adhered to credit and risk conditions before proceeding with funding.
• Processed home loans and mortgages using bank's CRM systems, addressing any deficiencies via email.
• Lodged national mortgages in PEXA for unencumbered securities and executed correct repayment schedules.
• Conducted thorough checks of documents for progress payments, ensuring availability of funds.
• Managed initial drawdowns on building loans, confirming sufficient equity for completion payments.
• Coordinated settlement processes in PEXA, balancing accounts and producing necessary vouchers.
• Reviewed First Home Owner Grant applications, advising bankers on discrepancies and lodge submissions on the OSR portal.

• Managed high volume of inbound calls while maintaining adaptability and resilience.
• Triage calls to ensure efficient handling and resolution.
• Processed Centrelink requests through Services Australia CRM system.
• Interpreted social services legislation for accurate request processing across states.
• Provided tools and knowledge to link Centrelink accounts with MyGov.
• Troubleshot customer access issues for MyGov and Centrelink accounts.
• Adhered to strict guidelines, policies, and procedures in compliance with social services legislation.
• Executed ad hoc administration duties to support Student Services team.

• Received inbound calls regarding 2020 State and Local Elections.
• Followed scripts to record customer voting preferences for Mayor and Councillor.
• Printed and deposited ballot papers efficiently.
• Tallied processed ballot papers and submitted documentation to team leader.

• Functioned as a customer service advisor for clients and legal representatives, ensuring compliance with delegated authority.
• Executed water allocation transfer transactions and maintained supply contracts efficiently.
• Advised solicitors and customers the essential documents required for water title transfers.
• Logged contract and billing disputes per established Complaints Framework guidelines.
• Applied client identification protocols in line with privacy legislation standards.
• Assessed urgency of calls and recorded notes for effective follow-up actions.
• Updated CRN system to maintain accurate customer information management.
• Raised invoices for administrative and transfer fees promptly.

Identified solutions for corporate clients to enhance banking efficiency in operations.

• Executed international fund transfers and payments with high accuracy.
• Obtained competitive rates for international transfers and currency exchanges.
• Managed term deposits, being held against lending, by coordinating with customers and bankers at maturity.
• Prepared, exchanged, and canceled bank guarantees as required.
• Ensured compliance with ASIC legislation regarding client account authority cards.
• Coordinated correspondence with solicitors and submitted leases to NAB's legal department.
• Liaised with bankers to resolve customer inquiries efficiently.

• Provided accurate and timely information to trustees regarding fund obligations and documents required for the annual checklist.
• Processed expenses and levies for SMSFs using Macquarie Bank advisor code.
• Facilitated accountant inquiries to ensure efficient operations.
• Projected future property costs, notifying financial advisors of underperforming accounts.
• Achieved KPI of zero information requests for Annual SMSF Checklist completion.
• Maintained daily updates in Salesforce and Propertybase for property settlements and contract cancellations.
• Managed property contracts from expression of interest to settlement through Propertybase.
• Prepared, verified, and delivered executed contracts and supporting documents to solicitors.

• Managed playgroup four mornings per week for up to 50 families.
• Provided safe environment and identified families in need.
• Built relationships as primary contact for playgroup inquiries.
• Updated Uniting Church Minister weekly on family developments.
• Collected and deposited fees in accordance with financial policies.
• Maintained attendance records and registers per Church procedures under Privacy Act.
• Coordinated events such as Bulimba Festival information stand and Christmas Concert.
• Designed and managed weekly activities and session structures.

• Documented and created work instructions for rum production from charge setting to laying down rum.
• Recorded procedures following rum production to ensure consistency in quality.
• Designed and organized stainless steel signage for machinery operations and process signage.

• Authored and published technical operational and maintenance manuals for underground feeder breakers and crushers under contract obligations.
• Collaborated with the engineering team to develop machinery signage aligned with maintenance manuals for Australian mines.
• Selected the working drawings and 3D models from the engineering drawings for service manuals. For use in the technical manual.
• Captured workshop photographs to enhance manual content.
• Designed and arranged advertising materials for trade show posters.