Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janie Van Der Zaag

Wantirna South

Summary

Experienced in customer service and retail. Reliable and committed to delivering quality customer service and promoting a positive company image. Proficient in interacting with customers and staff at all levels, with strong listening and communication skills supporting the development of professional relationships. Skilled in time management and capable of working in busy environments, multitasking, and prioritizing effectively. Resourceful and innovative, demonstrating a readiness to expand knowledge and undertake new tasks. Learns quickly, adapts well to change, and works effectively in team settings. Self-motivated and organized, consistently maintaining a high standard of professionalism with a friendly and positive attitude.

Overview

4
4
years of professional experience

Work History

Retail Assistant

Darrell Lea Chocolates
Rowville, Victoria
10.2024 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or colour.
  • Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organised store environment to comply with cleanliness standards.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Retail Assistant

IGA Express
Wonga Park, Victoria
06.2023 - 02.2024
  • Customer service, warm friendly greeting of customers, answering queries and resolving issues
  • Restocking shelves and front facing products and recording low stock in preparation for orders
  • Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organised store environment to comply with cleanliness standards.
  • Demonstrated flexibility by adapting to various roles within retail environment as needed.
  • Maintained an organised backroom for easy access to stock when replenishing shelves.
  • Used POS system to process sales, returns, and online orders
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Performed cash and card, transactions to complete customer purchases.

Factory Worker

Omega Climate Systems
Dandenong, Victoria
02.2023 - 03.2023
  • Maintained neat, organised and clean work areas to avoid safety concerns or production delays.
  • Sorted and packaged products to prepare for processing or shipment.
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
  • Assisted processes for maintaining equipment cleanliness and safe operations according to f policies and procedures.
  • Examined final products for conformance with quality and design standards.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Inspected and repaired products to meet project expectations.
  • Monitored production line, watching for pile-ups or jams.
  • Hand-assembled needed parts with bolts and screws.

Stock Assistant

Bed Bath and Table
11.2022 - 02.2023
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Updated products with new pricing or temporary promotion signs to increase sales.
  • Resolved or assisted in handling routine customer concerns within established guidelines.
  • Kept work areas clean, neat and organised for optimal productivity and worker safety.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Lifted materials of varied weights on regular basis.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Replenished items to maintain stock availability.
  • Received incoming product deliveries

Pizza Maker

Cardigan Pizza
Mooroolbark, VIC
04.2021 - 12.2021
  • All aspects of making pizzas from preparation to completion including preparing the pizzas on the menu from memory
  • Multitasking and time management – while preparing orders, during busy periods took phone orders then return to the order preparation.
  • Cleaning and ensuring food preparation area was hygienic
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Followed food safety and sanitation guidelines to prevent food bourne illnesses and promote customer health and safety.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or under-cooking.

Education

Year 12 -

Donvale Christian College
Tindals Road, Donvale
10.2023

Skills

  • Quick learner
  • Organised
  • Customer service
  • Patience and empathy
  • Time management capabilities
  • Cash register operation
  • POS system operation
  • Flexible schedule availability
  • Adaptability and resilience
  • Order processing
  • Effective communication
  • Honest and dependable
  • Store opening and closing
  • Product knowledge

Timeline

Retail Assistant

Darrell Lea Chocolates
10.2024 - Current

Retail Assistant

IGA Express
06.2023 - 02.2024

Factory Worker

Omega Climate Systems
02.2023 - 03.2023

Stock Assistant

Bed Bath and Table
11.2022 - 02.2023

Pizza Maker

Cardigan Pizza
04.2021 - 12.2021

Year 12 -

Donvale Christian College

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Janie Van Der Zaag