Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janika Lopinto

Brisbane

Summary

Talented Management Assistant with demonstrated experience providing high-quality administrative support to 3 State Teams. Experienced in using variety of software applications and calendar management. I'm ready to bring my skills and capabilities, and take on new opportunities in Underwriting.

Overview

13
13
years of professional experience

Work History

Management Assistant

Suncorp
08.2019 - Current
  • High level support to State Executive Managers (Commercial Insurance Underwriting) through management of emails and calendars
  • Travel and accommodation bookings
  • Preparation of expense reports, purchase orders and invoice payments
  • Preparation of agendas, presentation packs and other relevant meeting documents
  • Attendance to meetings to capture minutes and record action items
  • Build and maintain reporting dashboards on 1Platform and ThoughtSpot
  • Assist Leaders with recruitment process (from raising job requisitions to onboarding new employees)
  • Assist Leaders with HR matters
  • Data maintenance and audits to ensure HR compliance
  • Assist teams with IT related issues and escalations
  • Assist with Events ticket management
  • Change Champion on a few project rollouts (Telephony, Modern Desktop & Voyageur)
  • Maintain utmost discretion when dealing with sensitive topics
  • Collaboration and liaison with internal and external stakeholders where required
  • Event Organiser for team functions

Executive Receptionist

First Contact, Suncorp Barangaroo
07.2018 - 08.2019
  • Greet all visitors at Reception in a professional and welcoming manner
  • Assisted guests and staff with check-in process
  • Built relationships with business partners, repeat clients, Suncorp and TAL/ALSL staff
  • Developed a system in place to mitigate risk of lost and overdue passes
  • Meeting room & car park bookings
  • Meeting room set ups according to the business requirements
  • Locker and mailroom management
  • Administration & Clerical – email correspondence, data entry, filing, scanning, completion of frequent audit report for maintenance of the building facilities
  • Timely correspondence to enquiries and requests
  • Liaised with various departments (Building Management, Security, Real Estate and Cleaners) to provide exceptional service to company staff and clients, and ensured the daily operations ran smoothly

Guest Services/Reservations Agent

The Star Entertainment Group Sydney
09.2016 - 02.2019
  • Generated AUD$1.1M in Revenue within a 6-month period under casual employment
  • Customer Service - assisted guests with enquiries, restaurant & hotel bookings, gift card purchases and provided a Forbes rated 5-star hotel customer service experience
  • Key Performance Indicators - converted queries into sales, cross-sell, up-sell and exceeded the monthly budget target
  • Administration & Clerical - data entry, email correspondence and managed the arrivals audit process with high attention to detail (ensured all details were entered accurately to avoid unpleasant guest's experience)

Reservations Agent

Shangri-La Hotel Sydney
02.2014 - 08.2016
  • Customer Service - assisted guests with enquiries, hotel bookings and provided a 5-star hotel customer service experience over the phone
  • Key Performance Indicators - converted queries into sales, cross-sell, up-sell and achieved high results in the monthly test calls conducted by mystery shoppers
  • Quality Control – conducted weekly report audits with high attention to detail ensuring that all reservations were updated accurately to avoid/minimise guest complaints upon their arrival or during their stay
  • Administration & Clerical – handled high volumes of email enquiries, data entry, filing, scanning, quotes, invoices and payments for wholesale and corporate contracts

Store Manager

Supre Pty. Ltd
09.2011 - 10.2012
  • Recruitment of new team members and staff training
  • Setting budgets, maximising profitability and achieving sales targets
  • Handling of customer queries over the phone, via email or in-person and dealt with complaints
  • Basic administration duties including management of statistical and financial budget records
  • Register transactions, banking and ensured the registers were balanced at the end of the day
  • Visual merchandising, stock control, inventory audit/loss prevention, and produced promotional display materials
  • Liaised with Area Managers, State Manager and the Head Office that involved store operations

Assistant Store Manager

Supre Pty. Ltd
11.2010 - 09.2011
  • Handling of customer enquiries over the phone, via email or in-person and dealt with complaints
  • Register transactions, banking and ensured the registers were balanced at the end of the day
  • Visual merchandising, stock control, inventory audit/loss prevention, and produced promotional display materials
  • Basic administration duties including management of statistical and financial budget records
  • Assisted the Store Manager with managerial tasks

Education

High School Diploma -

Canterbury Girls High School
Canterbury, NSW
12.2010

Skills

  • Salesforce 1Platform
  • Atlassian ThoughtSpot
  • Oracle iExpense & iProcurement
  • FCM Travel Booking System
  • PageUp
  • Tableau
  • ServiceNow
  • Microsoft Office (including SharePoint)
  • Knowledge of Insurance Processes
  • Organization and Time Management
  • Self-Motivated
  • Flexible and Adaptable

Timeline

Management Assistant

Suncorp
08.2019 - Current

Executive Receptionist

First Contact, Suncorp Barangaroo
07.2018 - 08.2019

Guest Services/Reservations Agent

The Star Entertainment Group Sydney
09.2016 - 02.2019

Reservations Agent

Shangri-La Hotel Sydney
02.2014 - 08.2016

Store Manager

Supre Pty. Ltd
09.2011 - 10.2012

Assistant Store Manager

Supre Pty. Ltd
11.2010 - 09.2011

High School Diploma -

Canterbury Girls High School

Similar Profiles

CREATE PROFILE
Janika Lopinto