Janina James
Southbank,Australia
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist/Clerical Officer
Sterling Homes
05.2024 - 09.2024
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Assisted with invoice processing to ensure timely payments and financial operations.
- Optimised administrative tasks, such as filing and data entry, to support office efficiency.
Food and Beverage Attendant
The Red Ochre Barrel and Grill
02.2020 - 09.2024
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
Food and Beverage Attendant
The Highway Hotel
06.2023 - 03.2024
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Trained new staff members on company policies and procedures.
- Improved efficiency by coordinating with kitchen staff on order timing and special requests.
- Enhanced team morale and productivity by organising regular meetings to discuss improvements and share feedback.
- Developed customer feedback system, leading to notable improvements in service and menu offerings.
- Increased sales of daily specials by effectively communicating options and recommendations to guests.
Cafe All Rounder
St. Louis House of Fine Ice Cream and Dessert
05.2022 - 03.2023
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Maintained effective supply levels by monitoring and reordering stock and supplies.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
Administrative Assistant
Kultivate Dance Studio
03.2018 - 06.2019
- Coordinated studio schedules, managed client communications, and streamlined administrative processes, enhancing operational efficiency
- Maintained records, processed payments, and organized studio events, ensuring smooth day-to-day operations and improved client satisfaction
- Provided administrative support to dance instructors, facilitating seamless class management and fostering a positive learning environment for students
- Implemented event organization strategies, resulting in smoother execution of studio activities and increased participant engagement
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor of International Relations -
University of Adelaide
03.2023
Skills
- Policy analysis
- Policy development
- Research skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Critical thinking
- Data analysis
- Time management
Certification
- GOOGLE DATA ANALYTICS - Google (Online Course)
- ASSISTING PUBLIC SECTOR DECISION MAKERS WITH POLICY ANALYSIS - University of Michigan (Online Course)
- MORAL FOUNDATIONS OF POLITICS - Yale University (Online Course)
- UNDERSTANDING ECONOMIC POLICYMAKING - IE Business School (Online Course)
- INTRODUCTION TO ENVIRONMENTAL LAW AND POLICY - The University of North Carolina (Online Course)
Timeline
Receptionist/Clerical Officer
Sterling Homes
05.2024 - 09.2024
Food and Beverage Attendant
The Highway Hotel
06.2023 - 03.2024
Cafe All Rounder
St. Louis House of Fine Ice Cream and Dessert
05.2022 - 03.2023
Food and Beverage Attendant
The Red Ochre Barrel and Grill
02.2020 - 09.2024
Administrative Assistant
Kultivate Dance Studio
03.2018 - 06.2019
Bachelor of International Relations -
University of Adelaide
Similar Profiles
B. Stuart HullB. Stuart Hull
Site Supervisor at Sterling HomesSite Supervisor at Sterling Homes
Nicole FalvoNicole Falvo
Design Coordinator at Sterling HomesDesign Coordinator at Sterling Homes
Peter AsimakopoulosPeter Asimakopoulos
New Homes Sales Specialist at Simonds HomesNew Homes Sales Specialist at Simonds Homes