Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Janina Merza

Ferntree Gully,Australia

Summary

Dynamic and results-oriented Business Analyst Lead with over 10 years of experience in the technology sector. Proven expertise in requirement analysis, business process design, and stakeholder engagement. Skilled in leading scrum teams, facilitating sprint planning, and producing comprehensive technical documentation. Adept at driving successful project outcomes in Agile environments, ensuring timely delivery of business requirements while enhancing end-user training and support. I manage the performance and development of Business Analysts, cultivating a culture of continuous improvement.

Overview

19
19
years of professional experience

Work History

Lead Business Analyst - Global

CXC Global
Melbourne, Victoria
05.2022 - Current
  • Company Overview: As the Global Business Analyst Lead at CXC Global, I play a pivotal role in driving our technology transformation project, reporting directly to the Global CTO
  • With over 30 years of experience in managing contingent workforces globally, CXC Global provides comprehensive talent management and workforce compliance solutions
  • Facilitate daily Scrum session as the Scrum lead in additional to running sprint planning, grooming and retrospective sessions to drive agile project delivery
  • Work closely with product owners for requirements gathering via workshops and analysis across all regions
  • (Functional and non-functional)
  • Mapping as-is and to-be processes, documentation, and data modelling by use of Visio
  • Conducting sessions with the technical team for solution design and ensuring sign off is completed by stakeholders in Confluence
  • Creating, epics, features, user stories, acceptance criteria in Jira ensuring a structured delivery methodology
  • Conducting prioritization sessions with global stakeholders to ensure the pipeline aligns with delivery timelines
  • Leading and managing a team to collaboratively deliver features
  • Conducting training sessions to ensure feature rollouts are adopted by the business
  • Preparing release notes for all technical releases
  • As the Global Business Analyst Lead at CXC Global, I play a pivotal role in driving our technology transformation project, reporting directly to the Global CTO
  • With over 30 years of experience in managing contingent workforces globally, CXC Global provides comprehensive talent management and workforce compliance solutions
  • Successfully delivered several end-to-end (E2E) solutions leveraging Salesforce platforms to enhance operational efficiency and customer satisfaction
  • Implemented an E2E worker onboarding solution via Salesforce Experience Cloud (Portal), integrating seamlessly with Salesforce Sales Cloud
  • Developed an automated E2E job extension management solution using Salesforce Sales and Experience Cloud
  • Launched an E2E Query Management solution through Salesforce Service Cloud
  • Delivered an E2E Case Management solution for internal staff to raise queries via Service Cloud

Applications Manager (Senior Business Analyst)

Techtronic Industries Pty Ltd.
07.2019 - 05.2022
  • Company Overview: Techtronic Industries Company Limited is a fast-growing world leader in Power Tools, Accessories, Hand Tools, Outdoor Power Equipment, and Floorcare for Do-It-Yourself (DIY) that carry brands like MILWAUKEE, RYOBI, AEG and HOOVER
  • Responsible for project initiation through to realization in an Agile environment starting from workshops and completing training sessions for business user
  • Create as is and to be business processes using BPMN, understanding user requirements and working closely with development teams to bring the solution to life
  • Create user stories in Jira and liaise with the delivery team to understand feasibility of the requirements
  • Responsible for creating and managing artifacts at every stage of the project/initiative
  • Managing stakeholders and ensuring all communication lines are kept open for a smooth project delivery
  • Lead a team through the breakdown of large/complex pieces of work into items for prioritization and delivery
  • Techtronic Industries Company Limited is a fast-growing world leader in Power Tools, Accessories, Hand Tools, Outdoor Power Equipment, and Floorcare for Do-It-Yourself (DIY) that carry brands like MILWAUKEE, RYOBI, AEG and HOOVER

Business Analyst (Salesforce CRM)

Techtronic Industries Pty Ltd.
07.2019 - 09.2021
  • Salesforce Administration for the Milwaukee business which includes configuration, User management, Declarative development and building custom modules
  • Understanding business processes along with gathering user requirements for process improvements
  • Delivering 3650 view of the customer base and ensuring customer centricity in all improvements
  • Identify user pain points and gathering system requirements to ensure continuous improvement and development of the salesforce ecosystem
  • Documenting all processes using BPMN to ensure improvements can be made with new process development
  • Facilitated the developments within the Salesforce environment to enhance sales productivity
  • Launched a Sales Pivot programme to enable the Milwaukee sales team to be able to generate leads during the lockdown period
  • Launched a Salesforce portal for the Milwaukee distribution network to be able to register sales and facilitate the agent commission model
  • Launched a new Salesforce app for the warehouse team to be able to manage enquiries via the case management functionality

Strata Manager/Analyst

Platinum Strata Community Management
11.2015 - 06.2019
  • Company Overview: A Victorian based Management firm specializing in managing a large portfolio of buildings both large and small around Greater Melbourne
  • Understanding customer requirements and be responsible for process improvements within the organization
  • Liaising with the external system vendors to raise requirements and to facilitate system changes
  • Training end users with system changes
  • Managing and delivering excellent service to a portfolio of existing clients
  • A Victorian based Management firm specializing in managing a large portfolio of buildings both large and small around Greater Melbourne
  • Increased the customer portfolio by 30% over a period of 14months
  • Increased system adoption rate by 80% over period of 18months

IT Business Analyst

5 Bond Interlining Pty Ltd
01.2011 - 10.2015
  • Company Overview: Five Bond Interlining Lanka (Pvt) Ltd is a Trading Company engaged in importing and redistributing, many types of interlining to the re-export garment sector
  • Analyze data trends, perform trend analysis, and predict future growth of the potential products
  • Business process mapping, BPMN, process re-engineering, data modelling and requirements gathering
  • Prepare management information on existing and new projects based on existing data for management decision making
  • Five Bond Interlining Lanka (Pvt) Ltd is a Trading Company engaged in importing and redistributing, many types of interlining to the re-export garment sector

IT Consultant

AVIVA NDB Insurance
10.2007 - 12.2010
  • Company Overview: Aviva is a reputed multinational global insurance company headquartered in London and is United Kingdom’s number one Insurer
  • Requirement analysis and project management of all marketing and IT related joint projects
  • Liaising with internal departments to identify system requirements and evaluating the feasibility of the development
  • Coordinating and communicating all project related requirements to selected external vendors for MIS development
  • Aviva is a reputed multinational global insurance company headquartered in London and is United Kingdom’s number one Insurer
  • Implemented a Point of Sales system for the Wealth Planners/Field Sales Agents
  • Implemented a SMS based communication system
  • Launch of a Web based vehicle insurance system in line with the government e-initiative

Data Analyst

Dialog Telekom PLC
06.2005 - 09.2007
  • Company Overview: Dialog Telekom PLC (DTP) which operates Dialog GSM is the country’s largest mobile operator with over 55% market share
  • Development of conceptual framework/s for new DSS within Marketing
  • Responsible for customer retention and churn reduction
  • Managing and maintaining all MIS and Database related information for decision making
  • Dialog Telekom PLC (DTP) which operates Dialog GSM is the country’s largest mobile operator with over 55% market share

Education

Master’s in Technology Management -

Staffordshire University
UK

Post Graduate Diploma -

BCS (BRITISH COMPUTER SOCIETY)
UK

MBCS -

BRITISH COMPUTER SOCIETY

ACCA (Accounting) - Stage 1

Skills

  • Business and system process mapping
  • Requirement elicitation and documentation
  • Creating User Stories
  • Product Life Cycle Management
  • Managing a team of business analysts
  • Project Execution Management
  • Stakeholder management
  • Delivery and Release Planning
  • Salesforce Sales Cloud, Service Cloud, Experience Cloud
  • Jira and Confluence
  • Pro Mapp, Visio, Drawio, and Lucidchart
  • Agile and Waterfall methodologies
  • Gap analysis
  • Roadmap Creation

References

TO BE PROVIDED UPON REQUEST

Timeline

Lead Business Analyst - Global

CXC Global
05.2022 - Current

Applications Manager (Senior Business Analyst)

Techtronic Industries Pty Ltd.
07.2019 - 05.2022

Business Analyst (Salesforce CRM)

Techtronic Industries Pty Ltd.
07.2019 - 09.2021

Strata Manager/Analyst

Platinum Strata Community Management
11.2015 - 06.2019

IT Business Analyst

5 Bond Interlining Pty Ltd
01.2011 - 10.2015

IT Consultant

AVIVA NDB Insurance
10.2007 - 12.2010

Data Analyst

Dialog Telekom PLC
06.2005 - 09.2007

Master’s in Technology Management -

Staffordshire University

Post Graduate Diploma -

BCS (BRITISH COMPUTER SOCIETY)

MBCS -

BRITISH COMPUTER SOCIETY

ACCA (Accounting) - Stage 1

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Janina Merza