Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Janina Robertson

BROOKWATER

Summary

With a proven ability to learn, including completing a master’s degree in international relations at the well-regarded Metropolitan University in Prague, I have continued to acquire new knowledge and learn new skills. After undergoing new studies in Australia and a period working in the aged care system, I focused my energies on a career in counselling and understanding mental health issues. Working at the Lifeline Suicide Help Line I elevated my English level and expertise in verbal communication as all contact was by phone. Training was high quality and helped me develop non-judgemental skills without projecting my own experience or opinion in high stress crisis situations. My multicultural sensitivity, combined with a track record of fostering high-performing teams, positions me as a dynamic candidate adept at adjusting to new situations and work environments. My experience in varied roles and travel around the world has encouraged me to keep an open mind and find unique solutions to problems that arise in varied situations.

Overview

16
16
years of professional experience

Work History

Telephone Crisis Supporter

Lifeline Suicide Help Line
01.2023 - Current
  • Maintained a high level of professionalism while managing sensitive and confidential information.
  • Enhanced caller satisfaction by providing empathetic and compassionate support during crisis situations.
  • Increased caller trust by building rapport through empathy, understanding, and non-judgmental communication.
  • Contributed to a safe and supportive work environment by participating in regular debriefing sessions with peers and supervisors.

Community Aged Care Worker

Salvation Army Aged Care
06.2021 - 07.2022
  • Assisted clients with daily living activities, promoting independence and overall wellbeing.
  • Provided compassionate companionship to clients, fostering a strong sense of community and belonging.
  • Implemented fall-prevention strategies within clients'' homes to reduce risk of injury due to slips or trips.
  • Monitored client health and reported changes or concerns to appropriate healthcare professionals in a timely manner.

Aged Care Worker - Study Placement

Regis Aged Care Facility
02.2021 - 04.2021
  • Facilitated social activities and recreational programs to promote mental and emotional well-being.
  • Monitored vital signs and health metrics using digital monitoring tools to provide timely interventions.
  • Coordinated with healthcare professionals to develop and implement individualized care plans.
  • Developed and maintained strong relationships with residents to create a supportive environment.

Marketing Manager

Reviderm
02.2015 - 02.2016
  • Conducted cost-benefit analyses for proposed marketing projects.
  • Managed timelines and budgets for campaign execution, ensuring alignment with strategic objectives.
  • Analyzed competitive landscape for strategic insights on positioning and differentiation.
  • Identified emerging market trends with in-depth analysis to inform business decisions.

Director

Flink Life Production
05.2009 - 05.2015
  • Streamlined workflows to boost productivity across multiple functions.
  • Implemented strategic initiatives for enhanced market positioning.
  • Engaged teams in change processes to minimize resistance and promote acceptance.
  • Cultivated high-performing teams by implementing leadership development programs.

Education

CHC40321 Certificate IV - Child, Youth And Family Intervention

Skills Generation
Maroochydore, QLD
12-2025

CHC33015 Certificate III - Ageing Support

Sage Education Australia
Logan Central, QLD
01-2021

Bachelor's Degree - International Relations

Metropolitan University Prague
Prague, Czech Republic
06-2006

MBA - International Relations And European Studies

Metropolitan University Prague
Prague, Czech Republic
07-2001

No Degree - Art Education

Art School
Ostrov, Czech Republic
05-2001

Skills

  • Mental health awareness
  • Active learning
  • Verbal communication
  • Multicultural sensitivity

Languages

Russian
Native or Bilingual
Czech
Native or Bilingual
French
Elementary
English
Full Professional

Interests

I come from a diverse background being born in Russia and growing up in Crimea and then the Czech Republic from the age of 7 This gave me a curiosity to travel and experience new cultures and I have lived in a number of different countries including America, Egypt and France before settling in Australia My ability to speak multiple languages has been beneficial in my work, which included aged care looking after dementia patients who often regress to their native language

Timeline

Telephone Crisis Supporter

Lifeline Suicide Help Line
01.2023 - Current

Community Aged Care Worker

Salvation Army Aged Care
06.2021 - 07.2022

Aged Care Worker - Study Placement

Regis Aged Care Facility
02.2021 - 04.2021

Marketing Manager

Reviderm
02.2015 - 02.2016

Director

Flink Life Production
05.2009 - 05.2015

CHC40321 Certificate IV - Child, Youth And Family Intervention

Skills Generation

CHC33015 Certificate III - Ageing Support

Sage Education Australia

Bachelor's Degree - International Relations

Metropolitan University Prague

MBA - International Relations And European Studies

Metropolitan University Prague

No Degree - Art Education

Art School
Janina Robertson