Janina Surdo

• Answered inbound calls and did personal consultations from existing and future policyholders to answer inquiries and discuss insurance options.
• Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
• Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
• Boosted sales performance through effective cross-selling of additional insurance products.
• Ensured compliance with state regulations regarding health insurance policies, diligently monitoring updates to laws and guidelines.
• Educated clients about health insurance coverage options, benefits, costs and available products.
• Monitored customer feedback and identified areas of improvement.

• Introduced and assisted the role-play for children
• Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
• Warmly welcomed customers upon approaching counter and placing orders.

Resumed the work after the covid-19 lockdown from 04/2023 - 09/2023

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash and credit card transactions with excellent accuracy levels.
• Stocked, tagged and displayed merchandise as required.