JANINE BLACANO
Melbourne
Summary
A management professional with over five years of experience in various customer service roles. I am highly committed, hardworking, and passionate about new experiences and ensuring guest satisfaction. I have developed expertise in a fast-paced environment, focusing on team leadership and operational efficiency. Eager to leverage my transferable skills, I aim to contribute to a new and challenging role.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Lucas Restaurants- Yakimono
06.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Restaurant Supervisor
Yakimono (Lucas Restaurants)
07.2023 - 06.2024
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Trained new employees on restaurant policies and procedures.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Analyzed financial records such as sales figures, expenses reports, labor costs and inventory data to determine profitability of operations.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Ensured that all liquor laws are observed while serving alcoholic beverages.
- Provided guidance and support to subordinate employees when needed.
Senior FOH Crew
Yakimono (Lucas Restaurants)
11.2021 - Current
- Greeted customers, provided menus, and answered questions about menu items.
- Informed guests of daily specials and menu changes.
- Took orders accurately and efficiently communicated to kitchen staff or bar staff.
- Checked identification for alcohol purchases according to company policy.
- Assisted other waitstaff members when needed during busy times or on large parties.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
Restaurant Manager
Okami Japanese Restaurant
07.2019 - 11.2021
- Oversee employee work in front and back of house to ensure compliance with company policies, regulations and food safety guidelines.
- Complete restaurant opening and closing procedures.
- Continually monitored restaurant for service, food and cleanliness issues.
- Conduct staff training and development.
- Stock bar with beer, wine, liquor, drinks and related supplies.
- Take bookings and answer phone calls for customer inquiries.
- Process payroll information.
- Trained workers in every restaurant position, including proper food handling, taking orders, money handling and cleaning roles.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Maintained and developed a superb dining experience for all customers.
- Achieve company objectives in sales, service, quality, sanitation and cleanliness through training of employees and creating a positive, productive working environment.
Restaurant Supervisor
Okami Japanese Restaurant
04.2019 - 06.2019
- Managed front of house staffs.
- Handled cash and card payments.
- Assisted branch manager in maintaining excellent customer service.
- Monitor compliance with health regulations regarding food preparation and serving and building maintenance.
- Assigned staff to various restaurant duties to ensure proficiency and work productivity.
- Ensured all customers are happy and satisfied.
- Assisted the manager in selecting and hiring new employees.
Customer Service Representative- Bank Teller
Metropolitan Bank and Trust Company
08.2016 - 01.2019
- Regarded as the front-liners of any banking institution which are expected to deliver quality customer service every single time.
- Responsible for processing routine transactions accurately and efficiently at the bank which may include cash deposits, withdrawals, collecting payments of loans and many others.
- Shoulder the responsibility of identifying and ceasing any fallacious transactions taking place in the organization which could be in the form of forged documents, counterfeit checks, identity theft, etc.
- Maintained good relationship with the clients by addressing their issues and complaints quickly.
Education
Bachelor - Business Administration, Major in Business Mgt
Silliman University
03.2016
Skills
- Restaurant operations management
- Customer-oriented
- Supervisory skills
- Labor and food cost control
- Organization and prioritization
- Influencing and persuasive
- Stable work history
- Hiring and training
- Employee recruitment expertise
- Adaptable
- Customer retention
- Tech savvy
- Staff management
- Operations management
References
available upon request
Contact
Melbourne, VIC 3130
Education and Training
Philippines
Timeline
Assistant Manager
Lucas Restaurants- Yakimono
06.2024 - Current
Restaurant Supervisor
Yakimono (Lucas Restaurants)
07.2023 - 06.2024
Senior FOH Crew
Yakimono (Lucas Restaurants)
11.2021 - Current
Restaurant Manager
Okami Japanese Restaurant
07.2019 - 11.2021
Restaurant Supervisor
Okami Japanese Restaurant
04.2019 - 06.2019
Customer Service Representative- Bank Teller
Metropolitan Bank and Trust Company
08.2016 - 01.2019
Bachelor - Business Administration, Major in Business Mgt
Silliman University
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