Janine Brazil
Perth,WA
Summary
Compassionate and adaptable advocate in various roles, with a track record over my career, excelling in team leadership and problem-solving. Successfully developed support plans for clients under NDIS guidelines, enhancing service delivery and client wellness. Known for building strong relationships and advocating for client rights. I was a finalist at the 2025 Disability Support Awards for Excellence in Rights Promotion.
Overview
24
24
years of professional experience
Work History
Service Manager, SW, Support Coordinator
Interchange WA
Perth, WA
01.2015 - 08.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and create support plans.
- Hired, trained and supervised team of service staff members to meet business and client goals.
- Developed and maintained positive relationships with customers and stakeholders to build rapport and trust.
- Worked as a support coordinator under the NDIS guidelines for 40 clients
- Worked within and understood the NDIS guidelines and legislation
- Reported to the NDIS via their portal regarding client safeguarding and progress
- Connected clients to appropriate services and acted as a mediator and advocate
- Supported clients through tribunal processes within the NDIS
Support Worker and Service Coordinator
Specialist Autism Services
Leeds, United Kingdom
03.2008 - 11.2014
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Managed a staff team of 40 and a client base of 60 individuals
- Coordinated and managed rosters, annual and personal leave, client support plans, health and safety in the workplace, risk assessments and staff mentoring
Travelling for 6 Months
NA
Various Countries
10.2007 - 03.2008
Support Mentor and Service Coordinator
Leeds Autism Services
Leeds, United Kingdom
01.2002 - 10.2007
- Served as a role model for professionalism, integrity, and dedication.
- Enhanced staff performance by providing personalized guidance and support.
- Served as role model for staff and clients by demonstrating strong values and ethical standards.
- Provided holistic support for adults with Autism and for their families and support network
- Coordinated support programs, individual plans and oversaw risk assessing and monitoring
Community Dance Facilitator
Self Employed Services
Leeds, United Kingdom
09.2001 - 12.2002
- Built rapport with diverse groups by demonstrating empathy, active listening skills, and cultural awareness during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered community dance sessions, ensuring participants were included and were in control of actions and understood their choices.
- Increased participant engagement by incorporating interactive activities into sessions.
Education
Bachelor of Arts - Contemporary Dance
Leeds University
Wakefield, West Yorkshire, United Kingdom07-2001
Skills
- Team leadership
- Multitasking and organisation
- Problem-solving
- Pro Active
- Self Motivated
- Reliable and Responsible
- Experienced in the filed of disability
- Flexible thinking
Accomplishments
Finalist in the 2025 Disability Support Awards for Excellence in Rights Promotion.
Community Dance Facilitator in various settings including a womens Prison, Refugee Camp, Hospital and Drug Rehabilitation Centre.
Retention of clients and dedication to my past roles.
Timeline
Service Manager, SW, Support Coordinator
Interchange WA
01.2015 - 08.2025
Support Worker and Service Coordinator
Specialist Autism Services
03.2008 - 11.2014
Travelling for 6 Months
NA
10.2007 - 03.2008
Support Mentor and Service Coordinator
Leeds Autism Services
01.2002 - 10.2007
Community Dance Facilitator
Self Employed Services
09.2001 - 12.2002
Bachelor of Arts - Contemporary Dance
Leeds University