Summary
Overview
Work History
Education
Skills
Accomplishments
Professional Development
Timeline
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Janine Byrne

Janine Byrne

Hurstbridge,Australia

Summary

Customer Service Award 2023

Overview

45
45
years of professional experience

Work History

Retail Sales Manager

Direct Chemist Outlet
06.2020 - Current
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Recruited, hired and trained Number associates to develop into productive team members with excellent product knowledge.
  • Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
  • Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
  • Implemented targeted marketing campaigns that drove traffic into the store, increasing overall footfall and conversion rates.
  • Developed sales incentives that motivated team members to reach their full potential, resulting in higher overall performance for the store.
  • Built relationships with customers and community to establish long-term business growth.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

Retail Manager

Discount Drug Store Croydon north
01.2012 - 04.2020
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Trained and developed new employees for ease of transition into team.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Increased sales by implementing effective merchandising strategies and optimized store layouts.
  • Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
  • Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.

Senior Pharmacy Assistant (Permanent Casual)

Lew’s Pharmacy
01.1992 - 02.2018
  • Supported pharmacists in conducting medication therapy management sessions, leading to better patient outcomes.
  • Aided pharmacists in preparing sterile compounding products following strict USP 797 guidelines for sterility assurance.
  • Enhanced patient safety with meticulous attention to detail in verifying prescription information and dosages.
  • Provided exceptional customer service, earning recognition from both patients and supervisors on multiple occasions.
  • Contributed to team success by collaborating closely with pharmacists to ensure optimal patient care.
  • Demonstrated excellent communication skills when liaising with healthcare providers and insurance companies, resulting in a more seamless pharmacy experience for patients.
  • Assisted in training new pharmacy assistants, sharing expertise and promoting best practices for the role.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Merchandised over-the-counter goods and rotated stock.

Retail Manager (Full Time)

Chemmart Pharmacy
01.2011 - 01.2012

Retail Manager (Full Time)

Nova Pharmacy
01.2010 - 01.2011

Senior Pharmacy Assistant (Full time)

Mounts Pharmacy
01.2004 - 01.2010

Senior Pharmacy Assistant (Permanent Part Time)

Frost’s Pharmacy
01.1999 - 01.2004

Senior Pharmacy Assistant (Full time)

Greany’s Pharmacy
01.1979 - 01.1988

Pharmacy Assistant (Full Time)

Maxwell’s Pharmacy
01.1975 - 01.1979

Education

La Trobe High School
Melbourne, VIC

Skills

  • Customer service
  • Cash management
  • Store operations
  • Inventory control
  • Complaint resolution
  • Visual merchandising
  • Team training and development
  • Staff recruitment

Accomplishments

  • National Pharmacy Assistant of the Year Award 2008, Pharmacy Guild of Australia
  • Demonstrate a high level of communication skills with customers & colleagues
  • Able & willing to adapt to changed working environment to ensure highest level of service to customers
  • Organize promotional material for products
  • Co-operative worker in a team environment
  • Flexible & easily adaptable to meet the needs & requirements of work colleagues
  • Genuine rapport with customers
  • Training & mentoring to assist new staff
  • Deal promptly & effectively with customer complaints. Pharmacy Guild Customer Service Award 2023 .

Professional Development

  • Quality Care Pharmacy Practice (Level 1 & 2)
  • Diabetes Consultant/Advisor
  • National Diabetes Scheme
  • Certificate2 in Wound Care
  • Wound Pro/Smith & Nephew
  • Certificate1 & Advanced Ultra Light
  • Ultra Light Naturopathic
  • HBA Consultant
  • Trained consultant in Lancôme, Shiseido, Clarins & Revlon
  • Trained in Sleep Apnoea
  • Trained in Obstructive Sleep Apnoea

Timeline

Retail Sales Manager

Direct Chemist Outlet
06.2020 - Current

Retail Manager

Discount Drug Store Croydon north
01.2012 - 04.2020

Retail Manager (Full Time)

Chemmart Pharmacy
01.2011 - 01.2012

Retail Manager (Full Time)

Nova Pharmacy
01.2010 - 01.2011

Senior Pharmacy Assistant (Full time)

Mounts Pharmacy
01.2004 - 01.2010

Senior Pharmacy Assistant (Permanent Part Time)

Frost’s Pharmacy
01.1999 - 01.2004

Senior Pharmacy Assistant (Permanent Casual)

Lew’s Pharmacy
01.1992 - 02.2018

Senior Pharmacy Assistant (Full time)

Greany’s Pharmacy
01.1979 - 01.1988

Pharmacy Assistant (Full Time)

Maxwell’s Pharmacy
01.1975 - 01.1979

La Trobe High School

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Janine Byrne