Janine Campbell

• Defined clear targets and objectives and communicated to other team members.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.
• Maintained computer and physical filing systems.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Updated reports, managed accounts, and generated reports for company database.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Updated OHS policies regularly to ensure alignment with changing industry standards and regulations.
• Developed risk assessments for various job tasks, leading to the implementation of appropriate control measures.
• Investigated incidents, determining root causes and implementing corrective actions.
• Developed and implemented safety policies and procedures to promote workplace safety.
• Provided new-employee health and safety orientations and developed materials for presentations.
• Managed hazardous materials inventory, ensuring safe storage and disposal in accordance with regulatory requirements.

• Administration of new technology platforms for tracking claims data, resulting in improved reporting capabilities.
• Consistently met or exceeded key performance indicators in areas of customer satisfaction, cost containment, and claims resolution timeframes
• Evaluating, accepting or denying claims from people injured in Road Accidents.
• Applying the TAC Act to each individual Case
• Referring Claims to Worksafe where the claimant was not travelling to and from work at the time of the accident.
• Improved overall claims accuracy by conducting regular quality audits and providing feedback to Managers.

• Managed high caseload Portfolio of 350 Active claims efficiently, prioritizing tasks based on urgency and importance to meet deadlines consistently.
• Weighing each claim very carefully since every adverse decision could have severe financial implications.
• Referring claimants to medical examiners,
• Applying the Accident Compensation Act 1985 within the timeframe stipulated.
• Regularly reviewing Long Term disability claims, keeping employing companies informed.
• Utilized appropriate cost containment techniques to reduce overall claim costs.

Key Achievements

By Getting a large number of claimants back to work within 14 weeks this significantly reduced WorkSafe premiums at many Employers

• Liaising with Investigation branches in detection of fraud.
• Instructing solicitors regarding legal proceedings.
• Handling a high volume of telephone enquiries.
• Representing the office at meetings with employers and advising them on all facets of claims management.
• Inputting details of all claims registration and weekly compensation payments ensuring accuracy.
• Training new staff in office procedure and computer operations.