Janine Francis
Shepparton,Vic
Summary
I am a dedicated student interested in applying excellent communication and interpersonal skills to a Pathology Collection role.
I am highly-motivated and hardworking with a desire to take on new challenges. I am always proactive at seeking opportunities to expand skills while facilitating company growth. I have a strong worth ethic, adaptability, exceptional interpersonal skills, and love to build customer rapport.
I am also dedicated to contributing to team-based environments as well as being devoted to giving every customer a positive experience. Career focused, detail-oriented and eager to learn new concepts quickly when they arise.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor Housekeeping
Parklake Hotel
Shepparton, Vic
04.2022 - Current
- Supervise and coordinate the daily cleaning activities in assigned areas, ensuring all tasks are completed to a high standard.
- Provide guidance, support and direction to cleaners, ensuring they have the necessary resources to complete their duties.
- Carry out regular inspections of work areas to ensure cleanliness standards are met and that WHS regulations are adhered to.
- Train new cleaners on job procedures, safety protocols and proper use of cleaning products and equipment.
- Schedule staff shifts according to operational requirements while considering individuals' availability.
- Maintain records of attendance, leave requests, overtime hours worked and other relevant data for payroll processing purposes.
- Respond promptly to customer complaints regarding cleanliness issues or any other related matters.
- Work closely with management to develop strategies for improving cleaning services across the organisation.
- Organise regular deep cleans and monitor progress throughout the process.
- Ensure compliance with company policies relating to WHS.
- Promote good working relationships between cleaners by encouraging team spirit among colleagues.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Verified each completed room against standard plans to maintain consistency.
- Collaborated with Reception, (front desk) to respond promptly to guest requests and promote positive experience.
- Managed team of employees,
- Communicated with maintenance team on damages to repair.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Horticulturalist
Viberts Mitre 10
Tatura, Vic
02.2011 - 07.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Carefully maintained plant health through proper watering and fertilisation to minimise losses and waste.
- Identified plant pests and diseases, researched methods for mitigation when necessary.
- Worked in Propagation- planted, cultivated and harvested various types of trees, shrubs and plants.
- Write the monthly Garden Article for the Tatura Bulletin for 3 years.
- Safely utilised all power and hand equipment
- Carefully mixed and sprayed fertiliser's, herbicides and insecticides within all WHS guidelines.
- Customer advice with plant, pest and disease identification.
- Landscaping advice and design.
- Point of Sale
- Successfully communicated with all team members to navigate job duties and complete daily tasks.
- Resolved customer issues promptly and successfully.
- Optimised safety and productivity by regularly cleaning and organising work zones.
Education
Certificate III - Pathology Collection
GoTafe
Shepparton, VIC01-2024
Certificate V (limited subjects) - Community Services
GoTafe
Shepparton, VIC01-2022
Certificate IV - Community Services
GoTafe
Shepparton, VIC12-2021
Certificate III - Horticulture
GoTafe
Shepparton, VIC11-2003
Certificate IV - Install Brick Structures & Features
GoTafe
Shepparton, VIC01-2003
Certificate IV - Prepare A Landscape Design
GoTafe
Shepparton, VIC01-2002
Skills
- Scheduling abilities
- Employee Retention
- Policy Enforcement
- Chemical Handling
- Department coordination
- Cleaning practices
- Staff Scheduling
- Task Delegation
- Quality Assurance Controls
- Performance Evaluation
- Customer service-focused
- Health and safety compliance
- Training and mentoring
- Staff Training and Development
- Conflict Resolution
- Problem-Solving
- Clear Communication
- Facilities Inspection
- Cross-Department Collaboration
- Employee Work Scheduling
- Complaints Handling
- Problem-solving abilities
- Interpersonal Communication
- Teamwork and Collaboration
- Safety Protocols
- Time Management
- Interpersonal Skills
- Team Coordination
Certification
- Use Hygienic Food Practices for Food Safety, SIXFSA005, 2023
- Participate in Safe Food Handling Practices, SIXFSA006, 2023
- Provide First Aid HLTAID011, 2022
- Barista Basic Essentials, 2022
- GoTafe to the Future, Mooroopna Education & Activity Centre Thankyou Letter, 2009
- Certificate II in Floristry 2004
Affiliations
- I love nature and spending time in the outdoors. Horticulture has been a huge part of my life and spending time in my own garden helps keep me grounded. Im well known to be a Tree Hugger! I also meditate and participate in yoga activities for my own health and wellbeing. I also love cooking and coffee. I participated in a barista course to learn and understand more about coffee beans and how to produce the best coffee at home, not just for myself, but my family and friends. I also love taking part in my older brothers care over the past 16 years. We have a very close bond and great connections with Health Care Workers that attend to his needs within his home.
References
References available upon request.
Timeline
Supervisor Housekeeping
Parklake Hotel
04.2022 - Current
Horticulturalist
Viberts Mitre 10
02.2011 - 07.2021
Certificate III - Pathology Collection
GoTafe
Certificate V (limited subjects) - Community Services
GoTafe
Certificate IV - Community Services
GoTafe
Certificate III - Horticulture
GoTafe
Certificate IV - Install Brick Structures & Features
GoTafe
Certificate IV - Prepare A Landscape Design
GoTafe
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