Janine Francis
Melbourne,VIC
Summary
Dynamic Customer Service Representative with a proven track record at Glamour Ride Limousines, excelling in problem resolution and relationship building. Recognised for enhancing customer satisfaction through active listening and effective complaint resolution, contributing to increased loyalty and repeat business. Proficient in data entry and reservation software, ensuring seamless service delivery.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Glamour Ride Limousines
01.2024 - Current
- Delivered exceptional customer service, addressing inquiries and resolving concerns efficiently.
- Managed reservations and coordinated logistics for limousine services, ensuring timely execution.
- Assisted in maintaining vehicle cleanliness and readiness, enhancing overall customer experience.
- Utilized reservation software to process bookings and track customer preferences accurately.
- Participated in team meetings to discuss service improvements and operational efficiency strategies.
- Trained new staff on company policies and customer interaction protocols effectively.
- Handled payment processing and invoicing, ensuring accuracy in financial transactions.
- Monitored customer feedback to identify trends, contributing to service enhancement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
No Degree -
Elevation Secondary College
Melbourne, VIC12-2028
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Complaint resolution
Languages
English
Full Professional
Interests
- Crafting and DIY Projects
- Music
- Adventure Travel
- Road Trips
- Dancing
- Pilates
- Gym Workouts
- Playing Sports
- Offering time and support to shelters for the homeless, women, and animals
Timeline
Customer Service Representative
Glamour Ride Limousines
01.2024 - Current
No Degree -
Elevation Secondary College