Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janine Knight

NUNAWADING,VIC

Summary

Skilled Dental Assistant with over 25 years of experience working along side dental staff to treat patients, efficiently handling front office tasks and chairside, preparing dental instruments for sterilization procedures as per protocols and infection control .Hygienists/Therapists and preparing treatment rooms. Trained in sterilization procedures & infection control.

Team focused with the commitment to provide exceptional care to all patients.

Highly skilled at creating and maintaining clean and sterile environments, with a positive attitude.

Quick learner and successful in building relationships with coworkers and patients.

Overview

11
11
years of professional experience

Work History

Receptionist/Dental Assistant, Chairside

Suburban Smiles
06.2021 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared patient x-rays and images for dentist review.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
  • Monitored patient comfort and safety during dental procedures.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Prepared patient X-rays and images for review by dentist.
  • Scheduled and confirmed patient appointments.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, amalgam, temporary fillings, cement for crowns & veneers, casts and impressions.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Helped patients complete necessary medical forms and documentation.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Managed patient billing processes for timely, accurate payments.
  • Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
  • Conducted communications and transactions with patients and visitors to foster positive experience.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Processed medical insurance claims and payments.
  • Prepared and processed patient referrals and transfer requests.
  • Registered and verified patient records before triage with most up-to-date information.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Received and routed laboratory results to correct clinical staff members.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Handled customer service inquiries in person, via telephone and through email.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.
  • Developed and implemented customer service policies and procedures.
  • Used Oasis Software to schedule appointments.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.

Senior Dental Assistant/Sterilization Dental Assistant

Bellbird Dental
06.2015 - 06.2021
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for General Dentistry, Endodontic Procedures, and Oral Surgery.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Supported accounts receivable operations within assigned functions.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Handled customer service inquiries in person, via telephone and through email.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.
  • Developed and implemented customer service policies and procedures.
  • Performed Chair side assistant for Dental Hygienist/Therapist.
  • Prepared patient x-rays and images for dentist review.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Sterilized rooms and prepped equipment and instruments for daily procedures.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Helped patients complete necessary medical forms and documentation.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Completed patient referrals to other medical specialists.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Managed patient billing processes for timely, accurate payments.
  • Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
  • Conducted communications and transactions with patients and visitors to foster positive experience.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Processed medical insurance claims and payments.
  • Prepared and processed patient referrals and transfer requests.
  • Registered and verified patient records before triage with most up-to-date information.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Answered phone calls and messages for multiple Dentists on and off site, scheduling appointments, and handling patient inquiries.
  • Received and routed laboratory results to correct clinical staff members.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Used Oasis software to schedule appointments.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.

Senior Dental Sterlization Assistant/Senior Dental Assistant

Balwyn Dental Group
01.2013 - 06.2015
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared patient x-rays and images for dentist review.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Managed Sterilizing room, maintaining equipment, stock control,
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Managed timely and effective replacement of damaged or missing products.
  • Liaison between Dentists & Dental Companies
  • Ordering and Stock Control of Dental Supplies

Education

Templestowe College
Templestowe Lower, VIC

Dental Nursing

Pharmacy College
Parkville, VIC

Skills

  • Health and Safety Practices
  • Patient Care & wellbeing
  • Dental Impressions
  • Strong Writing and Verbal Skills
  • Electronic Dental Charting & Periodontal Charting
  • Infection Control Proficiency
  • Equipment and Instrument Sterilization
  • Team Player
  • Treatment Room Preparation with pride in cleanliness
  • Making patients feel comfortable in a non comfortable environment
  • Try to make people have a pleasant experience to hopefully see those patients back on a regular basis

Timeline

Receptionist/Dental Assistant, Chairside

Suburban Smiles
06.2021 - Current

Senior Dental Assistant/Sterilization Dental Assistant

Bellbird Dental
06.2015 - 06.2021

Senior Dental Sterlization Assistant/Senior Dental Assistant

Balwyn Dental Group
01.2013 - 06.2015

Templestowe College

Dental Nursing

Pharmacy College

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Janine Knight