Janine Maher

Customer Service Officer/Driver-Supervisor

Bargara,QLD

Summary

Knowledgeable and dedicated customer service professional with extensive experience in transport industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.

Overview

years of professional experience

Work History

Driver/Supervisor

Purple Turtle Disability Transport

Bundaberg , QLD

2021.02 - Current

Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
Upheld high standards of professionalism and discretion when working with high-value clients.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Coordinated efficient routes to avoid delays and optimize schedules.

Personal Caregiver

Private Home Bargara

, QLD

2011.01 - 2019.11

Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.

Customer Service Representative

COPE Sensitive Freight

Milperra , NSW

2003.02 - 2011.02

Provided primary customer support to internal and external customers in fast-paced environment.
Answered customer telephone calls promptly to avoid on-hold wait times.
Entered customer interaction details into computer to track requests, document problems and record solutions offered.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Delivered superior customer service to retain existing customers and attract future customers.

Education

High School Diploma -

Endeavour Sports High School

Skills

Data Entry

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Timeline