Janine McHugh

• Facilitated customer inquiries and product selection, improving overall shopping engagement.
• Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
• Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
• Collaborated with team members to manage stock levels, ensuring product availability for customers.
• Educated customers on promotions and new products, driving sales and engagement.
• Implemented feedback mechanisms to improve service delivery and address customer needs effectively.
• Trained new staff on customer service protocols, fostering a supportive learning environment.
• Analyzed customer feedback trends to identify areas for service improvement and operational efficiency.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Similar duties to liquorland.

Knowledge of fuel and safety procedures.

Managed administrative duties effectively.

• Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
• Assisted clients with inquiries, providing accurate information and directing them to appropriate departments.
• Utilized multi-line phone system to handle incoming calls, prioritizing urgent requests effectively.
• Supported administrative tasks including data entry and report preparation for accounting team.
• Trained new reception staff on office protocols and customer service standards to ensure consistency.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

• Conducted routine tests on agricultural samples to ensure compliance with safety and quality standards.
• Assisted in maintaining laboratory equipment, ensuring optimal functionality and reliability for critical analyses.
• Collected and prepared samples for analysis, following strict protocols to guarantee data integrity.
• Documented experimental results accurately, contributing to research reports and quality assurance processes.
• Trained new technicians on laboratory protocols, fostering a collaborative learning environment within the team.
• Maintained a high level of accuracy in test results by following strict quality control procedures.
• Cleaned and sterilized tools and equipment to maximize purity of specimens.
• Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.

• Assisted in maintaining accurate records of office correspondence and documentation.
• Provided administrative support to project managers, enhancing team efficiency and communication.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.