Janine Price

• My current role was to provide professional administration management by taking care of directors and staff to ensure the wheels are turning, being proactive, and one step ahead in organizing a functioning structure.
• Prepare correspondence, financial reports, and data reports, and manage records.
• Maintaining a close relationship with our external IT company, with daily management and troubleshooting of internal IT issues.
• Manage account agreements, credit card transactions, and general accounting.
• Manage archiving system, mainly Sharepoint
• Being the point of call with facilities contractors, building managers & security
• Assisting Executive Management Team and Directors
• Act as H&S Coordinator, undertaking H&S training for staff and achieving Gold Star accreditation for the company under SiteWise NZ, as well as representing the company as their Mental Health First Aider
• Train staff on company policies, including onboarding/offboarding
• Report writing and quality assurance evaluation on outgoing reports for Executive Team
• Host Executive Team’s Meetings as well as H&Safety Toolbox Meetings every fortnight
• Format documents and presentations in MS Office (Word, Excel, PowerPoint)
• Managing travel and accommodation when required
• Coordinate staff development training webinars, and seminars, including networking functions
• Maintain/update company website using WordPress
• Assist the company’s external Bookkeeper with monthly invoicing (ABTRAC) and variable Accounting including timesheets for all staff
• HR assistance
• Being the event co-ordinator for all functions and company social event planner

Achievements

• Provided an efficient overall business administration as well as office management responsibilities. Improved coordinating procedures and took leadership of Health & Safety to keep all staff up to date when working on construction sites. Ran training and workshops and increased the confidence of staff’s ability to improve the speak up culture as well as undertaking the responsibility of gaining a Gold Certification for the company with SiteWise NZ. This gave us more credibility with tender applications and recognition of the company’s overall care of their staff. Being a strong believer in well-being I made sure staff were listened, gave support, encouraged and brought the “fun” into the company structure. I also gained a Mental Health First Aid Certificate and ran Wellbeing sessions for staff. Coordinated the company’s 18th Anniversary and Director retiring function that had over 600 invites. This was achieved within 8 weeks or starting with the company, a mammoth task but completely successful and highly complimented.

This was a contract role to support the Project Manager Officer (PMO) as well as all workstreams on the Auckland Light Rail Project (ALR). The contact was to be 2 years, however with the change of government the decision was to dissolve the project leaving me with a shorter contract than anticipated.

• Supporting Business Case Team with the strictest of confidential material and minute taking that was to be presented to the NZ Government
• Provide administrative support to multiple departments/workstreams, including calander scheduling, coordinating meetings, events, catering and taking minutes with following up actions and updating powerpoint presentations
• Assisting with onboarding/offboarding of employees (over 800 recruited) and being the point of contact for guiding people through the process of joining the project and all information they are seeking
• Formatting of reports, plans and policies for the project on standardised templates for document control within strict deadlines
• Supporting Health & Safety Lead as well as named contact under the Crisis Management Plan
• Developed and implemented a Facilities Management Plan for ALR to follow and improved operational efficiency
• Prepared and submitted expense reports in a timely manner
• Monitored and ordered office supplies, ensuring that the office was always stocked with necessary items
• Completed courses as Chief Fire Warden and regularly conducted meetings with Fire Wardens
• Assisted the PMO Lead as personal assistant with the high quantity of emails, appointment requests and diary management and coordinated the priority of their time
• Event coordinating, including catering requirements including social club committee and planning Arup’s Annual Awards night
• Office Management responsibilities of setting up reports, costings and implementing workstations for incoming staff on the project as well as off site branches.

Achievements

• Provided a smooth efficiency of overall business administration as well as office management responsibilities for 165 staff working in house as well as those that worked remotely. Proven coordinating procedures and taking leadership of project assistance and being acutely aware of issues that may arise, was proactive and implemented option plans. A fast and changing environment enabled me to step up to successfully ensure an even workflow throughout the project.

• Provide excellent customer service and achieve a high rate of client satisfaction and retention.
• Settle any customer disputes in a professional and pleasant manner.
• Communicate with customers to resolve outstanding payments and develop payment plans including decisions on offering suspensions.
• Work to adhere to all criteria established by the Insurance regulations when resolving issues.
• Bring forth the ability to establish client relationships.
• Bring forth exemplary communication skills.
• Providing insurance knowledge to all inbound clients as well as checking in with clients on a yearly basis as to what they have and if they require further assistance.
• Attend weekly meetings and work well with co-workers.
• Provide reports on an end of month basis including self management reporting.

Achievements

• Was recognised as receiving on of the highest “voice of the customer” survey feedbacks in 7 years. Due to my natural ability to communicate effectively with all levels of clientele my retention rate for the company was at a high standard while maintaining a business aptitude but also showing empathy and a sense of humour in a very difficult financial and living environment. Due to my warm approach and listening skills I was also awarded the Great Customer Outcome award for December 2021 and was runner up every month thereafter.

• Processing of production orders within strict deadlines including FMCG market on a daily basis. Sole NZ Administrator for grocery sector, liquor stores, restaurants and private sector.
• Establishing communications and relationships with our leading freight forwarders and oversee 3rd party logistics.
• Maintain and coordinate wine tenders and events.
• Known as the “go-to person” for all departments.
• Worked independently and collaboratively on projects.
• Assistant to all Sales Representatives including General Manager.
• Communicated effectively with colleagues and superiors.
• Brought forth excellent customer service skills and a commitment to customer satisfaction.
• Managed telephone and email communication systems and maintained office supplies ordering office supplies with accuracy.
• Duty Manager for Wine Festivals and tastings (e.g. Mairangi Wine & Food Festival, Te Kuiti Wine & Food Festival, Liquor Store tastings etc).
• Coordinator and responsible for registering National and International Wine Competitions making sure all samples are received with correct entry procedures, paperwork and duty taxes.
• Took ownership of organising Christmas functions

Achievements

• Due to my bubbly personality and easy interaction with people I became a reliant staff member attending and running wine tastings, promotional tents at festivals and sports events making sure everything was ran smoothly from start to finish and being a responsible Duty Manager while adhering to the NZ Alcohol Laws.

• Served as a dedicated Office Administrator in a fast-paced office.
• Created invoices as well as billing to submit to clients.
• Answered and screened incoming calls.
• Supplied quotations to all incoming clients and ongoing customers within the printing industry.
• Assisted with general Ad-hoc office duties.
• Brought forth a strong attention to detail and precision.
• Served as a direct assistant to Production Supervisor, supporting all aspects of production and office management.
• Worked closely with the Director and Factory Manager.
• Brought forth the ability to build trust and a good rapport with clients.
• Fully engaged with team members to achieve the highest levels of productivity.

• Served as a dedicated Office Administrator in a fast-paced office.
• Created invoices as well as billing to submit to clients.
• Answered and screened incoming calls.
• Assisted with general Ad-hoc office duties.
• Brought forth advanced accounting and clerical skills.
• Brought forth advanced accounting and clerical skills.
• Handled office accounting responsibilities.

• Attended events, training programs, and seminars to stay educated and current (New Zealand and International travel)
• Worked to prepare thoughtful and innovative articles for publication (Wedding Magazine).
• Cultivated long-term key relationships.
• Marketed Advertising spaces within the magazine (print and digital format).

• Provided consultations with wedding clients to discuss desires and expectations prior to entering into a contract.
• Created custom made designs according to each individual client/group/corporate event.
• Produced cakes of the most highest calibre to become the third company in New Zealand to be able to create a specific design (I was trained overseas by Australians top cake designer).
• Attended wedding shows and other wedding industry related trade shows.
• Maintained a quarterly 2 page article in a New Zealand Wedding magazine as their wedding cake editor.
• Continued catering for large ongoing clientele such as The Warehouse, Grand Chancellor, Chorus as well as many other customers.
• Incorporated an online 24hr ordering website for delivery cupcake gift service.
• Established an incredible rapport with clients that cemented a strong working relationship.