Summary
Overview
Work History
Skills
Education - Certifications
Dementia Education
Timeline
Generic

Janine Tozer

ORANGE,NSW

Summary

Client representative with expertise in case management and service coordination. Skilled in addressing client access needs, resolving care-related issues, and handling complaints, inquiries, and service questions. Provides client-centered care with administrative and customer service proficiency. Particularly knowledgeable and interested in Aged and Dementia Care.

Overview

32
32
years of professional experience

Work History

Transitional Aged Care Clinical Case Manager

Western NSW Health District
Orange, NSW
05.2016 - Current

Admitted clients to services and completed thorough clinical documentation.

  • Enhanced coordination of patient care by cultivating, overseeing, and collaborating with Allied Health Professionals and Medical Professionals.
  • Enhanced performance through collaboration with diverse teams.
  • Elevated the quality of patient care by fostering a supportive environment that catered to mental, social, and spiritual wellness.
  • Developed resourceful information aids for patients, caregivers and families to reinforce their understanding of diagnoses, treatments and preventive measures.
  • Ensured adherence to rehabilitation and treatment care plans, resulting in accelerated patient recovery, improved outcomes, and minimized pain.
  • Ensured thorough documentation of electronic medical records.
  • Collaborated with interdisciplinary team members to develop treatment plans for clients.
  • Consistently advocated for patients by upholding their fundamental rights, values and beliefs.
  • Enhanced patient care and advocacy by utilizing team nursing process.
  • Provided patient-focused health education with an emphasis on self-care, prevention, and well-being. Education was offered to patients of all types including those affected by Dementia.
  • Oversaw patient admission and discharge processes to coordinate related paperwork.
  • Guided patients and caregivers in navigating emotional challenges.
  • Provided attentive medical attention for those in recovery phase, answering questions as needed.
  • Coordinated ongoing services following program completion and arranged subsequent referrals

Endorsed Enrolled Nurse

Western NSW Health Service
BLAYNEY, NSW
02.2001 - 05.2016
  • Showcased professionalism in every work interaction with patients, families and peers to foster a responsible work culture.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Assisted in promoting overall wellness by providing aid to patients' shaving, bathing, and oral hygiene needs.
  • Ensured positive visit experience through engagement with patient family and friends.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Administered medications and educated patients and families on correct at-home administration.
  • Conducted patient assessments, identified care needs, and developed appropriate interventions with Dementia residents.

Residential Care Officer

Department of Family Services and Aboriginal & Islander Affairs
, Queensland
07.1992 - 07.1994
  • Delivered quality direct and indirect care to meet psychosocial, physical and general care goals, assisting residents with activities of daily living and encouraging independence.
  • Assist residents to maintain relationships with significant others by facilitating visits.
  • Provide opportunities to empower residents through engagement in community activities.
  • Advocating for the disabled and understanding rights.

Skills

  • Computer skills in use of electronic medical records, excel and word programs
  • Excellent verbal and written communication skills
  • Care planning and case management
  • Time Management
  • Client Advocacy
  • Client Care assessments and evaluations
  • Accessing and navigating My Aged Care Portal
  • Coordinating client services
  • Referrals to Allied Health and service providers
  • Networking and liaising with all stake holders
  • Working under policy and procedures
  • Discharge Planning
  • Teamwork and Collaboration
  • Quality Improvement
  • Team Leader

Education - Certifications

  • Counselling Techniques, Interpersonal Communication, Family and Marriage Counseling - Tabor College
  • Aboriginal Culture -Respecting the Difference - NSW Health
  • Aboriginal Social and Emotional Wellbeing - NSW Health
  • Abuse of the Older Person - Health NSW
  • Anxiety and Depression in the Older Person -Health NSW
  • Asking the Question - improving the identification of Aboriginal People - NSW Health
  • Child wellbeing and protection - 3 parts
  • De-escalate aggressive behaviours - NSW Health
  • Basic life Support - adult and child -NSW Health
  • Palliative approach to care - NSW Health
  • Building Effective Teams - NSW Health
  • An Introduction to Mentoring - NSW Health
  • Enrolled Nurse Clinical Leadership - NSW Health
  • Enrolled Nursing Cert 1V - Newcastle TAFE

Dementia Education

  • Behavioural and Psychological Symptoms of Dementia -NSW Health
  • Culturally Inclusive Care for Aboriginal People Living with Dementia - NSW Health
  • Understanding Dementia - Wicking UTAS
  • Sleep Matters - DTA
  • Walking Safely with Dementia - DTA
  • The Confused patient: Dementia or Delirium? - NSW Health
  • COPE Program Training for Nurses -COPE Australia
  • EDIE Education - DTA
  • BPSD - DTA

Timeline

Transitional Aged Care Clinical Case Manager

Western NSW Health District
05.2016 - Current

Endorsed Enrolled Nurse

Western NSW Health Service
02.2001 - 05.2016

Residential Care Officer

Department of Family Services and Aboriginal & Islander Affairs
07.1992 - 07.1994
Janine Tozer