Janine Williams
Rosebery,NSW
Summary
Dynamic Community Services Officer with a proven track record at Community Services Organisation, excelling in program coordination and stakeholder communication. Recognized for enhancing rostering efficiency and supporting successful tender submissions. Adept in client-centred care and cultural awareness, I bring strong problem-solving skills to ensure optimal service delivery.
Overview
15
15
years of professional experience
Work History
Full-Time Carer - Family Role
Self
01.2014 - 12.2025
- Provided full-time care for a family member living with Progressive Supranuclear Palsy (PSP), a complex neurodegenerative condition.
- Delivered daily personal care, mobility support, and medication assistance
- Coordinated medical appointments, allied health services, and specialist care
- Advocated with health professionals, aged care providers, and support services
- Maintained detailed care records and monitored health changes
- Demonstrated high levels of resilience, compassion, and ethical practice
- Managed time-sensitive tasks while maintaining dignity, safety, and quality of life
- This role strengthened advanced skills in empathy, observation, communication, and crisis management within a real-world care setting.
Community Services Officer / Program Support
Community Services Organisation
01.2011 - 01.2014
- Managed staff rostering and worker allocation across community programs
- Coordinated service programs to meet client and funding requirements
- Prepared, processed, and approved staff timesheets
- Supported operational compliance and reporting obligations
- Contributed to tender submissions and funding applications
- Liaised with staff, management, and external stakeholders to ensure continuity of care
- Improved rostering efficiency and coverage
- Supported successful tender documentation through accurate reporting and coordination
- Recognised for reliability, attention to detail, and professionalism
Education
Bachelor of Health, Aging And Community Services -
Ageing and Community Services
10-2013
Skills
- Client-centred care & advocacy
- Care coordination & service planning
- Rostering & workforce allocation
- Program coordination & reporting
- Timesheet processing & payroll support
- Tender submissions & documentation
- Stakeholder communication
- Confidential record management
- Cultural awareness & professionalism
- Time management & problem-solving
Availability
Available for roles within community services, aged care, disability support, or related human services sectors.
References
Available upon request.
Timeline
Full-Time Carer - Family Role
Self
01.2014 - 12.2025
Community Services Officer / Program Support
Community Services Organisation
01.2011 - 01.2014
Bachelor of Health, Aging And Community Services -
Ageing and Community Services