Janish Neotane
Point Cook
Summary
Skilled in customer service and data entry, I excel in high-pressure environments, as demonstrated at Wilson Security where I enhanced customer loyalty through empathetic dispute resolution. At Nando’s, my leadership boosted team productivity and customer satisfaction. My critical thinking and active listening ensure effective problem-solving and service excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wilson Security
06.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Manager
Nando’s
02.2022 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor Of Accounting - Commerce
Torrens University Australia
Flinder Street Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
First aid certidicate
Working with children check
Additional Information
Reference -
Sanjay bhudhrain
Uncle
Sanjaybudhrain@gmail.com
+61 483 223 781
Timeline
Customer Service Representative
Wilson Security
06.2023 - 11.2024
Manager
Nando’s
02.2022 - 05.2023
Bachelor Of Accounting - Commerce
Torrens University Australia
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