Summary
Overview
Work History
Education
Skills
Timeline
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Janita Gorton

Summary

Customer relationship professional with track record of fostering client loyalty and enhancing business relationships. Known for effectively implementing strategies to increase customer satisfaction and resolve issues promptly. Recognized for collaborative teamwork and adaptability, ensuring seamless operations and consistent results.

Overview

2026
2026
years of professional experience

Work History

Customer Relationship Manager

Integrated Living
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
  • Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
  • Delivered exceptional after-sales support by maintaining regular contact with clients, ensuring their continued satisfaction with purchased products or services.
  • Negotiated contracts with vendors that resulted in cost savings without compromising quality or delivery timelines.
  • Created customer support strategies to increase customer retention.
  • Created activities and engagements to enhance customer experience, knowledge, and patronage.

Senior Pharmacy Assistant

Friendlies Pharmacy Forster
  • Demonstrated excellent communication skills when liaising with healthcare providers and insurance companies, resulting in a more seamless pharmacy experience for patients.
  • Assisted in training new pharmacy assistants, sharing expertise and promoting best practices for the role.
  • Reduced wait times for patients by effectively managing workflow and prioritizing tasks as necessary.
  • Ensured proper storage of medications according to regulatory guidelines, maintaining quality control measures.
  • Enhanced patient safety with meticulous attention to detail in verifying prescription information and dosages.
  • Streamlined pharmacy operations by assisting in the organization and maintenance of medication inventories.
  • Supported pharmacists in conducting medication therapy management sessions, leading to better patient outcomes.
  • Increased efficiency, handling high volume prescription orders and maintaining a fast-paced work environment.
  • Received incoming supplies and stocked in correct locations.
  • Merchandised over-the-counter goods and rotated stock.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.

Disability Support Worker

Dundaloo Disability Services
12.2019 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviours, and incidents.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Kept accurate records for client files and handled related paperwork.
  • Adhered to company requirements for patient interactions and care standards.
  • Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.

Education

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Skills

  • Customer relations
  • Research and due diligence
  • Training and mentoring
  • Inter-department collaboration
  • Time management abilities
  • Sales strategy
  • Complex Problem-solving
  • Quality control
  • Interpersonal communication
  • Professionalism
  • Employee training
  • Analytical thinking
  • Self motivation
  • Customer relationship management
  • Problem resolution
  • Team leadership
  • Work Planning and Prioritization
  • Staff management
  • Staff development
  • Negotiation
  • Positive attitude
  • Teamwork
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Reliability

Timeline

Disability Support Worker

Dundaloo Disability Services
12.2019 - Current

Customer Relationship Manager

Integrated Living

Senior Pharmacy Assistant

Friendlies Pharmacy Forster

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Janita Gorton