JANITA LAMBERT
Bellmere,QLD
Summary
Customer service professional with a strong background in enhancing customer satisfaction through effective conflict resolution and communication. Proven ability to streamline service delivery processes, leading to improved customer retention. Reliable team collaborator, dedicated to meeting organizational goals with a proactive and empathetic approach.
Overview
21
21
years of professional experience
Work History
Production Worker
Alsco
Eagle Farm , QLD
08.2025 - Current
- Collaborated with team members to meet daily production goals.
- Followed safety protocols while operating machines and equipment.
- Maintained cleanliness and organization in production areas.
Customer Service Representative
GenPact Australia Pty Ltd
Brisbane, QLD
07.2024 - 09.2025
- 1. Investigated financial crime cases to identify fraudulent activities and protect customer accounts. 2. Conducted audits for ATO compliance to ensure regulatory adherence and mitigate risks. 3. Processed account closure requests
- 1. Investigated financial crime cases to identify fraudulent activities and protect customer accounts.
- 2. Conducted audits for ATO compliance to ensure regulatory adherence and mitigate risks.
- 3. Processed account closure requests
Factory Production Worker
Alsco
Eagle Farm, QLD
05.2023 - 06.2024
- Operated machinery for precise assembly of products, ensuring quality standards.
- Monitored production lines for quality control and safety compliance, collaborating with team to enhance workflow.
- Conducted routine equipment maintenance to ensure operational efficiency.
- Oversaw health and safety compliance, conducting training to maintain a safe work environment.
- Alsco is a Managed Rental Service provider of Linen Workwear, Mat, industrial and First Aid.
International Customer Service Specialist
TNT Express/ FedEx
Eagle Farm, QLD
09.2005 - 06.2024
- FedEx is a multinational conglomerate specializing in transportation, e-commerce, and business services.
- Managed international customer inquiries, providing prompt and accurate responses that enhanced customer satisfaction.
- Coordinated logistics for cross-border shipments, collaborating with shipping partners to improve delivery timelines.
- Developed training materials for team members, improving knowledge of international customer service protocols.
- Analyzed customer feedback trends, implementing solutions that improved service quality and supported client retention.
- Utilized Oscar, Tango, Citrix, Outlook, Teams, and Avaya for communication and data management.
- Worked 17 and a half years with TNT/FedEx. Started in Call CentreDomestic Bookings, Sales and Enquires International Bookings, Sales and Enquires, then promoted after 1 year to International Support team doing International Bookings and Enquiries. Data Entry Clerk- Operation section data entry consignment notes at night. Over 100 calls per day of Inbound and outbound calls.
Education
Certificate IV - Customer Contact
Academy Holdings
Brisbane01-2006
Skills
- Quality control
- Safety standards compliance
- Critical thinking
- Customer service
- Active listening
- Production efficiency
- Machine operation
- Equipment maintenance
Training
- Alsco Managed Training Services
- Brisbane
- 2023
- First Aid And CPR Courses
- Training Recognition Council
- 2002
- Traineeship in Hospitality
Affiliations
- Arts and Craft
- Volunteer Blue Nursing Service
- Volunteer Dolphin Feeding Tangalooma Wild Dolphin Resort Moreton Island
Timeline
Production Worker
Alsco
08.2025 - Current
Customer Service Representative
GenPact Australia Pty Ltd
07.2024 - 09.2025
Factory Production Worker
Alsco
05.2023 - 06.2024
International Customer Service Specialist
TNT Express/ FedEx
09.2005 - 06.2024
Certificate IV - Customer Contact
Academy Holdings