JAN LOUISE PICKETT
WEST ULVERSTONE
Summary
Knowledgeable and dedicated customer service and accounts managing professional with extensive experience in the industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Accounts Manager
SeaFM AND 7AD Radio Station
09.2023 - Current
- Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
- Collaborated with sales teams to identify new opportunities, driving revenue growth.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Strengthened relationships with key clients, leading to increased repeat business.
- Streamlined account management processes for better organization and time management.
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
- Managed a diverse portfolio of accounts, demonstrating adaptability across various industries and client needs.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Consulted with businesses to supply accurate product and service information.
- Manage client relationships to drive revenue by helping businesses develop effective radio campaigns.
Receptionist Administrator
ACM Australia Community Media
10.2019 - 07.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Monitored front areas so that questions could be promptly addressed.
Real Estate Sales Associate
Professionals Real Estate
03.2013 - 04.2019
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
- Communicated with clients to understand property needs and preferences.
- Managed multiple transactions simultaneously with attention to detail and organization, meeting all deadlines consistently.
- Maintained an up-to-date knowledge of local market trends, allowing for accurate pricing recommendations for clients.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Generated leads through networking events, building a strong referral base for future business opportunities.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Provided guidance to first-time homebuyers, ensuring a smooth process from beginning to end.
- Continuously improved professional skills through attending seminars, workshops, and conferences to stay informed on industry trends and best practices.
- Negotiated favourable contract terms for clients, resulting in successful closings and increased client satisfaction.
- Prepared comprehensive comparative market analyses for clients, helping them make informed decisions about their property''s value.
- Coordinated appointments to show marketed properties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Collaborated with fellow real estate agents to share listings and find the perfect match for both buyers and sellers.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated, and managed real estate transactions.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Presented purchase offers to sellers for consideration.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Reviewed and executed confidential documents, contracts and disclosures.
- Achieved consistent client satisfaction ratings by maintaining regular communication updates throughout each stage of the buying or selling process.
Team Leader
Wyndham Resorts
02.2004 - 03.2012
Education
No Degree -
Launceston College
Launceston, TAS11-1978
High School Diploma -
Queechy High
Launceston, TAS11-1976
Skills
- Account management
- Cash flow management
- Month-end reporting
- Invoicing
- Account reconciliation
- Budget management
- Expense tracking
- Financial reports
- Accounting software proficiency
Accomplishments
Real Estate Licence, Gold Coast Qld 2013
Most Listings in Northern Sea Border Awards 2019
Team Leader of the Year 2005, 2006, 2007
Timeline
Accounts Manager
SeaFM AND 7AD Radio Station
09.2023 - Current
Receptionist Administrator
ACM Australia Community Media
10.2019 - 07.2023
Real Estate Sales Associate
Professionals Real Estate
03.2013 - 04.2019
Team Leader
Wyndham Resorts
02.2004 - 03.2012
No Degree -
Launceston College
High School Diploma -
Queechy High
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