Summary
Work History
Education
Skills
Languages
Timeline
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Janna Dela Cruz

Sunshine Coast,QLD

Summary

Accomplished Shift Supervisor with a proven track record at Red Rooster, enhancing team efficiency and customer satisfaction through expert training and cash management. Skilled in customer-oriented services and workplace safety, demonstrating a positive attitude and a commitment and customer service quality.

Work History

Shift Supervisor

Red Rooster
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Crew Member

KFC
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

Kawana Waters State College
Buddina, QLD
11.2023

Buddina State School
11.2017

Skills

  • Customer-Oriented
  • Workplace Safety
  • Employee Training
  • Positive Attitude

Languages

Tagalog
Native or Bilingual

Timeline

Shift Supervisor

Red Rooster

Crew Member

KFC

Kawana Waters State College

Buddina State School

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Janna Dela Cruz