Janna Thomas
NORTH RICHMOND,New South Wales
Summary
Compassionate and dedicated Practice Manager with extensive experience supporting the daily operations of a physiotherapy clinic while keeping patient care at the center of everything I do. Known for creating a welcoming, well-organized environment where patients feel heard, supported, and respected. Strong communicator and team leader who works closely with physiotherapists and staff to ensure smooth workflows, clear communication, and a positive patient experience. Experienced in staff training, scheduling, billing, insurance processes, and financial management, with a genuine commitment to helping both patients and the clinic thrive.
Overview
18
18
years of professional experience
Work History
Practice Manager
Rouse Hill Physio
Rouse Hill
11.2019 - Current
- Oversaw all daily operations of a busy physiotherapy practice, including front desk management, appointment scheduling, billing, coding, and insurance verification.
- Recruited, trained, and scheduled administrative and clinical staff to ensure optimal clinic coverage, and efficient workflow.
- Implemented streamlined scheduling systems to maximize therapist utilization and reduce patient wait times.
- Communicated with patients in a compassionate, professional manner, while maintaining strict confidentiality of medical information.
- Clearly explained clinic policies, treatment processes, and services to patients to support a positive care experience.
- Acted as a key liaison between patients and physiotherapists, ensuring clear communication and continuity of care.
- Led regular staff meetings to address operational challenges, improve processes, and strengthen team communication.
- Supported the entire clinic team by resolving issues proactively, improving efficiency, and enhancing overall workflow.
- Motivated staff through leadership, coaching, and constructive performance feedback.
- Managed financial operations, including billing, accounts receivable, and payable, and insurance claims.
- Developed and monitored clinic budgets to maintain financial stability and support practice growth.
Manager
Mcdonalds
10.2007 - 11.2020
- Team leadership and staff supervision in a fast-paced environment
- Staff training, coaching, and performance support
- Strong problem-solving and quick decision-making
- Customer service and conflict resolution
- Shift scheduling and labor management
- Cash handling, tills, and daily financial reconciliation
- Inventory management and stock control
- Food safety, hygiene, and health & safety compliance
- Time management and multitasking
- Maintaining high standards of cleanliness, quality, and service
Education
High School Diploma -
Wyndham College
Quakers Hill, NSW11-2005
Skills
I’m a supportive and organized practice manager who enjoys solving problems and helping the clinic run smoothly each day I take a hands-on approach to leading and supporting staff, and I value open, clear communication with both patients and clinical teams to create a welcoming and positive environment I manage appointment scheduling and clinic workflows efficiently, while also training and onboarding staff to help them succeed in their roles With experience in billing and coding, insurance verification, financial management, and accounts receivable and payable, I make sure the business side of the practice is well organized so clinicians can focus on patient care I always prioritize patient confidentiality and compliance, and I genuinely enjoy helping both patients and staff feel supported
References
References available upon request.
Timeline
Practice Manager
Rouse Hill Physio
11.2019 - Current
Manager
Mcdonalds
10.2007 - 11.2020
High School Diploma -
Wyndham College