Janna Depaudhon Jalandoni
Plumpton,NSW
Summary
- Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills include vital signs monitoring, patient hygiene assistance, and medication administration. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.
- Dynamic Laser Therapist with expertise in hair removal techniques and skin analysis at Future Laser and Body Clinic. Proven ability to educate clients, enhance sales, and maintain high standards of patient care. Strong communication skills and adaptability to change drive successful treatment outcomes and foster positive client relationships.
Overview
22
22
years of professional experience
Work History
Laser Therapist
Future Laser and Body Clinic
Granville, New South Wales
10.2024 - 01.2025
- Conducted consultations with clients to understand their needs and expectations from the treatment process.
- Educated clients on skin conditions, treatments, and products to grow sales.
- Provided post-treatment instructions to patients regarding follow-up care, including protection from sun exposure.
- Developed educational materials such as brochures or handouts highlighting various aspects of laser therapy procedures.
- Applied lotions, creams, and tonics directly to the client's skin and advised on at-home use.
- Maintained cleanliness of equipment used in laser therapy services by performing daily maintenance checks and cleaning procedures after each use.
- Inspected the client's skin to determine the best courses of treatment.
- Set up rooms, equipment, and stations for clients and restocked areas between appointments.
- Provided customer service support for clients seeking additional information about the clinic's services.
- Performed test studies, documenting parameters, tooling, and additional information required.
- Performed laser treatments in accordance with established protocols, including hair removal, skin rejuvenation, and vascular lesions.
CSSD Technician
ARMS Medical and Polyclinic
Mazaya Tower , Salmiya Kuwait
09.2023 - 07.2024
- Developed infection prevention policies, protocols, and procedures in accordance with government regulations.
- Maintained and updated inventory of sterilized items, ensuring supplies were available as required.
- Examined equipment to detect leaks, worn or loose parts, or other indications of disrepair.
- Collaborated closely with colleagues across departments on new initiatives or projects that impacted CSSD Technician workflow.
- Checked sterile supplies to detect outdated materials.
- Cleaned instruments to prepare for sterilization.
- Operated sterilizers, aerators, and washers to disinfect and sterilize respirators and clinic beds.
- Organized and assembled routine or specialty surgical instrument trays or other sterilized supplies, filling special requests as needed.
- Recorded sterilizer test results in job-related software.
- Adhered to strict safety protocols when operating machinery or handling hazardous chemicals.
- Performed instrument decontamination processes such as manual cleaning, brushing, washing, rinsing, and drying.
- Conducted daily rounds to collect equipment for processing and distributed equipment throughout the facility to maintain required levels.
- Operated steam autoclaves and monitored cycle time parameters according to established protocols.
- Maintained a clean work environment by adhering to infection control policies and procedures.
- Maintained records of inventory or equipment usage, ordering medical instruments or supplies with low inventory.
- Participated in regular meetings with the management team to discuss current challenges or opportunities related to departmental operations.
Cosmetic Doctor's Assistant
Roma Derma Clinic
Maidan Hawally, Kuwait
05.2022 - 09.2023
- Interviewed patients and reviewed patient files to determine medical histories, previous treatment and therapies, and medication history.
- Prepared clinical notes and updates on each patient for doctor review.
- Maintained cleanliness of exam rooms between patient visits.
- Reviewed patient records to ensure the accuracy of data entered into computer systems.
- Recorded patients' medical history, vital statistics, and test results in electronic medical records.
- Verified that medical supplies were adequately stocked before each shift.
- Administered sensitivity tests under the doctor's supervision.
- Maintained strict patient privacy and confidential patient information.
- Draw blood to the client under the doctor's supervision for PRP treatment.
Home Care Nursing Assistant
Royale Hayat Hospital
Jabriya, Kuwait
02.2019 - 05.2022
- Communicated with patients to determine feelings and the need for assistance or social and emotional support.
- Documented information in patient charts and communicated status updates to the interdisciplinary care team.
- Assisted patients with their daily living activities, including eating, grooming, toileting, ambulation, and hygiene.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Documented nursing assessments, treatments, and follow-up care to maintain patient safety and optimize workflow.
- Protected patient, self, and others from injury during transfers, lifts, and transports by using proper equipment and body mechanics.
- Recorded patient conditions and vital signs before and after shift.
- Completed daily room cleaning and organizing to provide patients with a clean environment.
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Reported environmental risks or equipment malfunctions to supervisor.
- Reminded patients to take prescribed medications or nutritional supplements.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
Senior Sales Associate
VXI Global Holdings
| Panorama Tower Edsa Munoz, Philippines
06.2015 - 06.2018
- Answered inbound calls, chats and emails to facilitate customer service.Answered customer inquiries via phone, email, and chat.
- Promoted available products and services to customers during service, account management and order calls.
- Developed strong customer relationships to encourage repeat business.
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Strengthened customer retention by offering discount options.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Developed positive relationships with customers through friendly interactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved customer complaints promptly and efficiently.
Customer Service Representative
Valor Global Holdings
Global City Taguig, Philippines
08.2014 - 05.2015
- Answered inbound calls, chats and emails to facilitate customer service.Answered customer inquiries via phone, email, and chat.
- Promoted available products and services to customers during service, account management and order calls.
- Developed strong customer relationships to encourage repeat business.
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Strengthened customer retention by offering discount options.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Developed positive relationships with customers through friendly interactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved customer complaints promptly and efficiently.
Service Crew
Lei Faihou
San Malo, Macau
07.2008 - 04.2014
- Kept customer and food preparation areas clean and well-organized.
- Maintained order of customer and crew member work areas.
- Verified orders and bagged items for easy transport.
- Interacted pleasantly with guests to deliver quality customer service.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin.
- Participated in team meetings to discuss operational issues or strategies for improvement.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Cleaned and sanitized kitchen workspace by sweeping, mopping and wiping down counters.
Clinic Attendant
Cruz-Abad Medical Clinic
Valenzuela Manila, Philippines
04.2003 - 12.2007
- Collect client's information and assessment data.
- Records appropriate documentation forms promptly.
- Performs chart review before clinic visits to obtain historical data.
- Sterilizing medical equipment and maintaining the hygiene of the clinic.
- Approached encounters with clients and colleagues in courteous and service-oriented manner, creating friendly work environment.
- Served clients with an enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Maintained cleanliness and orderliness of facilities, ensuring a welcoming environment.
Education
Provide cardiopulmonary resuscitation
Unique College of Technology
NSW Australia03-2025
First Aid
Unique College of Technology
NSW Australia03-2025
Certificate III in Individual Support ( Ageing And
Australian Community And Management College
NSW Australia02-2025
Qualifi Level 4 Diploma in Health And Social Care
International Institute of Computer Science
Maliya Kuwait12-2022
Computer Science
Asian Institute of Computer Science
Caloocan Philippines04-2001
High School
San Juan Municipal High School
San Juan Manila Philippines03-1999
Skills
- Cardiopulmonary resuscitation
- Infection control
- Patient documentation
- Customer service
- Patient privacy
- Patient care
- Hair removal techniques
- Team collaboration
- Skin analysis
- Wrinkle reduction
- Skin tightening
- Pigmentation correction
- Strong communication skills
- Adaptability to change
- Treatment room setup
- Blackhead extraction
- Laser hair removal expertise
- Multitasking and organization
- Sterilization
- HydraFacials
- Equipment maintenance
- Sales techniques
Application
Pathology Collector, 01/28/25, Dear Hiring Manager,, It's with pleasure that I submit my application to you for the role of Pathology Collector. With skills that closely match the job criteria, I firmly believe I would be an asset to the team., The experience and skills I bring have fully prepared me to succeed in this position. I have a solid knowledge of the industry and have demonstrated competencies in collaboration, communication and customer service., I firmly believe that my background is an excellent match for your business, and I could confidently contribute to your team., I appreciate you taking the time to evaluate my suitability for the open position and hope to speak soon for a phone chat or to set up an interview., Sincerely,, Janna Depaudhon
Accomplishments
- Certificate of Achievement ( Phlebotomy Procedures for Drawing Blood Samples )
- Certificate of Achievement ( Basic Intravenous Therapy ) ( Peripheral IV Cannulation, IV Push, and IV Drip )
Languages
English
Professional
Tagalog
Professional
Basic Arabic
Professional
Basic Cantonese
Professional
References
References available upon request.
Timeline
Laser Therapist
Future Laser and Body Clinic
10.2024 - 01.2025
CSSD Technician
ARMS Medical and Polyclinic
09.2023 - 07.2024
Cosmetic Doctor's Assistant
Roma Derma Clinic
05.2022 - 09.2023
Home Care Nursing Assistant
Royale Hayat Hospital
02.2019 - 05.2022
Senior Sales Associate
VXI Global Holdings
06.2015 - 06.2018
Customer Service Representative
Valor Global Holdings
08.2014 - 05.2015
Service Crew
Lei Faihou
07.2008 - 04.2014
Clinic Attendant
Cruz-Abad Medical Clinic
04.2003 - 12.2007
Provide cardiopulmonary resuscitation
Unique College of Technology
First Aid
Unique College of Technology
Certificate III in Individual Support ( Ageing And
Australian Community And Management College
Qualifi Level 4 Diploma in Health And Social Care
International Institute of Computer Science
Computer Science
Asian Institute of Computer Science
High School
San Juan Municipal High School
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