Summary
Overview
Work History
Education
Skills
Timeline
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JANNAH EID

Summary

I am a motivated, hardworking individual with a strong work ethic, customer service, multitasking and time management abilities that I believe will meet the objectives of your company. I have a desire to take on new challenges, with exceptional interpersonal skills, adaptability, and am adept at working effectively unsupervised and quickly mastering new skills. I have extensive work experience at McDonald's and JD Sports combined, and am confident that my skills and knowledge as a crew trainer and team member will make me the perfect addition to your team, as I am devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Team Member

JD Sports
Bankstown, NSW
09.2023 - 08.2024
  • Maintained a clean and organised work area throughout shift.
  • Collaborated with team members to maximise productivity and efficiency.
  • Greeted customers upon entering the store with friendly demeanor.
  • Resolved customer issues promptly in a professional manner.
  • Provided customer service support to ensure satisfaction.
  • Worked hard to learn required tasks quickly to maximise performance.
  • Assisted customers with product selection and ordering process.

Crew Trainer

McDonalds
Rockdale, NSW
11.2019 - 05.2023
  • Instructed new team members on correct procedures for operations.
  • Gained independent working skills and guided and mentored less experienced team members.
  • Worked productively as a lead or helping team member to drive customer satisfaction.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Cash handling and knowledge of POS system.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education

Diploma in Building Design Management - Extended Building Design Management

Western Sydney University
Penrith, NSW
11-2026

High School Diploma -

Georges River College - Oatley Senior Campus
Oatley, NSW
09.2022

Skills

  • POS Systems
  • Cash Handling
  • Customer Service
  • Complaint Resolution
  • Team Leadership
  • Active Listening
  • Time Management
  • Inventory Restocking
  • Teamwork and Collaboration
  • Clear Communication
  • Product Promotion
  • Work Under Pressure
  • Cleaning and sanitation
  • Safe Food Handling

Timeline

Team Member

JD Sports
09.2023 - 08.2024

Crew Trainer

McDonalds
11.2019 - 05.2023

Diploma in Building Design Management - Extended Building Design Management

Western Sydney University

High School Diploma -

Georges River College - Oatley Senior Campus

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JANNAH EID