JANNAH LILLEY
Summary
Dynamic medical professional with extensive experience at Capital Radiology, excelling in front desk operations and patient scheduling. Proven ability to enhance workflow management and deliver exceptional customer service. Skilled in medical billing and coding, I effectively lead teams to achieve operational excellence while fostering strong patient relationships.
Overview
10
10
years of professional experience
Work History
Medical Acting Supervisor
Capital Radiology
Somerville
05.2026 - Current
- Managed clinic operations to ensure daily efficiency and smooth workflow.
- Ensuring that daily work list is correct and accurate bookings are scheduled.
- Managing all the billing making sure ADF billing is completed at the end of the week.
- Liaised with radiologists and technicians to resolve outstanding tasks promptly.
- Coordinated with referring clinics to ensure timely completion of patient results and minimize 'problem reports.'
- Tracking daily counts of how many scheduled patients for each modality and how many were not allocated into empty an empty diary.
- Working with team / rotating staff to ensure runs as best as possible
Medical Receptionist
Capital Radiology
Dandenong
01.2026 - Current
- Greeted patients and visitors warmly, ensuring a welcoming atmosphere.
- Managed patient check-in and check-out processes smoothly.
- Greeted patients and visitors in a friendly, professional manner.
- Responded promptly to phone inquiries about services and appointment details, enhancing patient communication.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Assisted with administrative tasks to support office operations regularly.
- Delivered high-quality administrative and customer service to sustain patient and workflows.
Medical Receptionist
Capital Radiology
Cranbourne
04.2024 - 07.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verified patient insurance, demographics, and health history to ensure accurate and up-to-date records.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Assistant Restaurant Manager
KFC
02.2020 - 01.2024
- All hiring and training.
- 75 team member management including rosters.
- Cash handling, balancing, and banking.
- Store ordering and inventory management.
- Executed reporting and data entry tasks to maintain accurate records.
Team Member
KFC
09.2016 - 02.2020
- Trained on fryer operation to ensure quality product preparation.
- Trained on register operation and cash handling for efficient transactions.
- Welcomed customers to restaurant, enhancing their dining experience.
Education
Medical Reception and Billing - Customer service in a medical environment, Privacy and confidentiality, Non – clinic triage, Medical billing using best practice and Genie software
Chisholm Institute
Frankston , Vic 06.2025 - 06.2025
Padua College
Skills
- Medical terminology
- Patient registration
- Patient scheduling
- Healthcare payment systems
- Office administration
- Workflow management
- Team leadership
- Staff development
- Problem solving
- Effective communication
- Customer service
- Telephone etiquette
Personal Information
Date of Birth: 08/08/01
Licence
Current Victorian Drivers Licence
Health
Non-smoker
Transport
Own car
Timeline
Medical Acting Supervisor
Capital Radiology
05.2026 - Current
Medical Receptionist
Capital Radiology
01.2026 - Current
Medical Reception and Billing - Customer service in a medical environment, Privacy and confidentiality, Non – clinic triage, Medical billing using best practice and Genie software
Chisholm Institute
06.2025 - 06.2025
Medical Receptionist
Capital Radiology
04.2024 - 07.2025
Assistant Restaurant Manager
KFC
02.2020 - 01.2024
Team Member
KFC
09.2016 - 02.2020
Padua College