Summary
Overview
Work History
Education
Skills
PERSONAL ATTRIBUTES
Accomplishments
Affiliations
Timeline
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Jannah Nazari

Melbourne,VIC

Summary

A highly motivated and result driven professional seeking an opportunity to expand my career as an Account Executive. With a proven track record of driving Sales revenue and order management process, delivering exceptional customer service and problem-solving skills, demonstrated through my current role as an account Executive for Levi's. Possessing excellent time management skills, with the ability to prioritise tasks and responsibilities to ensure the efficient and effective completion of all projects. Experienced in analytical and administrative support, having provided valuable assistance in areas such as account management assistant, marketing and stock management. Utilising strong computer skills, with proficiency in Microsoft Office and other relevant software including SAP. Dedicated to maintaining a high level of professionalism and confidentiality, with a commitment to upholding ethical standards and compliance with policies and regulations. Demonstrating a proactive and adaptable approach to work, with a willingness to learn and develop new skills to enhance performance as an Account Executive.

Overview

8
8
years of professional experience

Work History

ACCOUNT EXECUTIVE

| Levi Strauss & Co
01.2021 - Current
  • Play a crucial role in supporting the Account Manager in driving sales and profits for the business by helping secure orders in Seasonal Conference and tracking orders on SAP to ensure timely delivery to all customers.
  • Set up customers on the BCOM platform for easy order placement and prepare for the upcoming season by coordinating Prebook.
  • Assist the OTC team in addressing customer inquiries, such as returns, complaints and questions about products and services
  • Collaborate with the Account Manager to prepare for the new season of selling by preparing contracts, and developing creative assets such as PowerPoint presentations and catalogues for the agents.

BUYERS ASSISTANT

Spotlight Retail Group,
07.2021 - 11.2021
  • Briefed, proofed, and signed off catalogues, EDMs, and advertisements
  • Entered promotions into the system and created tickets for stores
  • Registered and maintained products using, Excel and SAP
  • Communicated with stores, Trade Partners, and the supply chain department
  • Managed stock orders and followed up to maintain stock levels in stores
  • Provided analytical and administration support to the Buyer
  • Assisted in the preparation and development of new products
  • Managed marketing tasks to ensure catalogues and EDMs contained the right information and promotions for customers, including trend forecasting for bedlinen, creating mood boards, communicating with the photography studio to ensure samples were being shot and edited for commercial use, and using Cumulus to upload images for marketing.

CUSTOMER CARE SPECIALIST

Spotlight Retail Group
11.2018 - 07.2021
  • Provided excellence in customer service in a professional manner with calm and responsive phone and writtencommunication
  • Responded to our customer queries in a timely and accurate manner using the relevant communication touchpoints
  • Monitored customer engagement
  • Effectively collaborated with relevant internal teams to share insights and communicate customer feedback
  • Resolved complaints and customer concerns and communicated resolutions within business guidelines.

FOUNDER | Rever
08.2019
  • Efficiently managed the business and designed the website, ensuring it was user-friendly and visually appealing to potentialcustomers
  • Coordinated with lash manufacturers from across the globe, negotiating to get the most competitive prices for high-qualityproducts
  • Provided a high degree of customer service, ensuring accurate product information and packaging to meet customerexpectations
  • Managed marketing and advertising for the products by designing the brand logo and directing model photography,creating a visually compelling brand identity that effectively communicated the value of the products to potentialcustomers.

CUSTOMER SERVICE ASSOCIATE

Colette by Colette Hayman
11.2017 - 06.2018
  • Provided a high quality of customer service, ensuring that customers received assistance and support with their queriesand concerns
  • Managed cash flow and maintained a high level of accuracy during peak season and rush hours, ensuring that alltransactions were processed smoothly and efficiently
  • Offered product advice to customers according to their personal style and product preference, helping them find the perfectproduct to meet their needs
  • Contributed to enhancing revenue and increasing sales through upselling products wherever possible, identifyingopportunities to promote additional products that would complement the customer's purchase and add value to theiroverall shopping experience.

CUSTOMER SERVICE ASSOCIATE

Pandora
10.2017 - 02.2018
  • Demonstrated problem-solving skills and initiative when dealing with customer inquiries, finding creative solutions to help customers overcome any issues they may be facing
  • Maintained visual merchandising to create an attractive and inviting shopping environment, ensuring that the store was always well-stocked and products were presented in an appealing manner
  • Worked to increase sales by identifying opportunities to upsell products and recommending complementary items to customers to enhance their shopping experience
  • Assisted customers in finding the right product to meet their needs, providing knowledgeable advice and guidance to help them make informed purchasing decisions
  • Demonstrated excellent time management skills, prioritising tasks and responsibilities to ensure that all customer needs were met efficiently and effectively.

CUSTOMER SERVICE ASSOCIATE

Coles Group
06.2015 - 12.2015
  • Accurately packaged products while adhering to company standards, ensuring that all products were presented in an attractive and appealing manner, and that all packaging was in line with company policies and regulations
  • Maintained cleanliness and order around the store, ensuring that all products were restocked in the allocated aisles with appropriate labelling, and that the store was always clean and tidy for customers to shop comfortably
  • Delivered exceptional customer service by handling queries promptly, demonstrating a friendly and approachable attitude towards all customers, and ensuring that all their needs were met to the best of my abilities.

Education

Fashion And Textiles Merchandising

RMIT University
10.2020

Fashion And Textiles Merchandising

RMIT University
10.2018

Skills

  • Industry Understanding
  • Operations Support
  • Internal Coordination
  • Administration
  • Customer Service
  • Quality Assurance/Quality Control
  • Order Management
  • Computer Competencies
  • Pricing Matrix
  • SAP Reporting

PERSONAL ATTRIBUTES

  • Strong communication and interpersonal skills
  • Proficiency in SAP and Microsoft Office Suite
  • Attention to detail and organisational skills
  • Ability to multi-task and prioritise tasks effectively
  • Proactive and self-motivated approach to work
  • Team-oriented and collaborative mindset

Accomplishments

    INDUSTRY RECOGNITION

    RMIT TRI Project Myer: Top 3 “Best Presentation of the Year“


    CUSTOMER SERVICE

    Customer service champion 2019 and 2020


    LEADERSHIP

    RMIT Student Representative, Customer Service Champion | Spotlight, Founder of Rever Lashes

Affiliations

  • Strong interpersonal and communication skills to build and maintain relationships with colleagues and stakeholders.
  • Efficient organisational and time-management abilities to prioritise tasks and manage multiple responsibilities simultaneously.
  • Attention to detail and accuracy to ensure data entry, record-keeping, and Order management are precise.
  • Analytical and problem-solving skills to identify issues, gather data, and develop solutions.
  • Adaptability and flexibility to work in a fast-paced environment and adjust to changing priorities.
  • Order processing: Efficiently processing and managing customer orders, ensuring accuracy and timelessness in order fulfilment.
  • Inventory management: Maintaining inventory levels, tracking stock availability and coordinating with warehouse teams to ensure timely delivery.
  • Order tracking and status updates: Utilizing SAP system to track orders and monitor progress, and provide real time updates to customers regarding their order status.

Timeline

BUYERS ASSISTANT

Spotlight Retail Group,
07.2021 - 11.2021

ACCOUNT EXECUTIVE

| Levi Strauss & Co
01.2021 - Current

FOUNDER | Rever
08.2019

CUSTOMER CARE SPECIALIST

Spotlight Retail Group
11.2018 - 07.2021

CUSTOMER SERVICE ASSOCIATE

Colette by Colette Hayman
11.2017 - 06.2018

CUSTOMER SERVICE ASSOCIATE

Pandora
10.2017 - 02.2018

CUSTOMER SERVICE ASSOCIATE

Coles Group
06.2015 - 12.2015

Fashion And Textiles Merchandising

RMIT University

Fashion And Textiles Merchandising

RMIT University
Jannah Nazari