Jannatul Ferdous
Dubbo ,NSW
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
3
3
years of professional experience
Work History
Shared Services Support Officer
Transport For NSW
DUbbo, NSW
04.2023 - Current
- Resolved complex and escalated support issues.
- Utilised job-related software to prepare change of address records and issue service discontinuance orders.
- Reported concerns and recommendations from clients and employees to senior management.
- Kept records of customer interactions , thoroughly recording details of inquiries.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Skilled at working independently and collaboratively in a team environment.
Service Coordinator
JD Security
DUbbo
04.2024 - 06.2024
- Managed scheduling of appointments and service calls to meet client needs.
- Toggled between multiple systems and databases to look up information and update records, .
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Maintained accurate records of services provided for each client.
- Liaised between client and technician to keep parties fully informed.
- Handled incoming calls and inquiries from customers regarding services offered.
Administration Team Member
The Good Guys
Dubbo
04.2022 - 03.2023
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Achieved cost-savings by developing functional solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Cash handling from opening to closing.
Education
BBA - HRM
Southeast University
Bangladesh, Dhaka03-2013
High School Diploma -
Adamjee Cantonment Collage
Bangladesh, Dhaka01-2007
Skills
- Office administration
- Customer service
- Time management
- Teamwork and collaboration
- Salesforce, Gensys, MS Office, Drive, Simpro, Power dairy
- Support services
Timeline
Service Coordinator
JD Security
04.2024 - 06.2024
Shared Services Support Officer
Transport For NSW
04.2023 - Current
Administration Team Member
The Good Guys
04.2022 - 03.2023
BBA - HRM
Southeast University
High School Diploma -
Adamjee Cantonment Collage
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