Jannatul Ferdous
Burswood,WA
Summary
I’m a friendly and reliable person who genuinely enjoys helping customers and making sure they have a good experience. I’m confident communicating with different types of people, handling questions, and solving problems quickly and calmly, even in busy situations. I like building a good connection with customers and explaining things in a simple way, whether it’s about mobile plans, SIM cards, or general support.
Overview
1
1
year of professional experience
Work History
Customer Service Assistant
Banglalink Customer Care Center
Dhaka, Bangladesh
07.2024 - 10.2025
- Assisted customers with inquiries, complaints, and service requests in a friendly and professional manner
- Provided clear information about products and services, ensuring customer satisfaction
- Handled high-volume customer interactions efficiently
- Resolved customer issues promptly, maintaining a positive experience
- Maintained accurate records of customer interactions
- Worked collaboratively with team members to improve service quality
Education
Master of Science - Information And Communication Technology
University of Western Australia
Perth, WA02-2028
Bachelor of Science - Computer Engineering
European University of Bangladesh
Bangladesh09-2023
Skills
- Excellent verbal communication
- Strong customer service and interpersonal skills
- Problem-solving and conflict resolution
- Ability to handle customer complaints professionally
- Sales support and product explanation
- Active listening and empathy
- Time management and multitasking
- Basic technical understanding of mobile services (SIM activation, plans, data usage)
Timeline
Customer Service Assistant
Banglalink Customer Care Center
07.2024 - 10.2025
Master of Science - Information And Communication Technology
University of Western Australia
Bachelor of Science - Computer Engineering
European University of Bangladesh